Tony Bertocci | Page 20

Tony Phillips and Tony Bertocci were great to work with. They leveled with me, they were always available, they were friendly and easy to talk things over with. It was tough locating a new Civic Si during t They leveled with me, they were always available, they were friendly and easy to talk things over with. It was tough locating a new Civic Si during the pandemic and they did it. I'll be sure to buy my next Honda Si from them. More

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fantastic Everyone at Hyannis Honda was professional and helpful. My experience was top-notch, and I’m already in love with my new Passport. Thanks especially t Everyone at Hyannis Honda was professional and helpful. My experience was top-notch, and I’m already in love with my new Passport. Thanks especially to Brian and Tony. More

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excellant service Was impress with the way I was treated by everyone. Mike has lot of enthusiasm and He loves what He does. I would recommend to my friends, that are l Was impress with the way I was treated by everyone. Mike has lot of enthusiasm and He loves what He does. I would recommend to my friends, that are looking for cars to come in and see the same team that help me. More

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Easy and friendly I was looking for a Pilot. Peter was great! I told him what I wanted and what my budget was and he was able to make the payments, trade-in, and sale p I was looking for a Pilot. Peter was great! I told him what I wanted and what my budget was and he was able to make the payments, trade-in, and sale price work for me - no hassle, no hard sales pitch - a very welcome change! More

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Great salesmanship, but feel blindsided by the interest rate Dan, who sat with my brother and me and took us through all the options. He was polite, informative and truly seemed to care that I got what I wanted. Dan, who sat with my brother and me and took us through all the options. He was polite, informative and truly seemed to care that I got what I wanted. More

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These people are customer-focused. My previous Honda had been struck in an accident and was totaled. I was not injured. I wanted the same model car again. The folks at Hyannis Honda wer My previous Honda had been struck in an accident and was totaled. I was not injured. I wanted the same model car again. The folks at Hyannis Honda were courteous, customer-centric and professional. They provided my with an option that fit well and were very efficient in doing everything involved in delivering my replacement vehicle. I would recommend them to anyone. More

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The car sold itself I was considering a smaller Honda when my lease was up in September. Being from a difficult to reach island, I stopped at my dealership 3 months earl I was considering a smaller Honda when my lease was up in September. Being from a difficult to reach island, I stopped at my dealership 3 months early because I had my car off island (a twice yearly occurrence) and wanted to test drive its replacement possibilities, as well as get new lease options explained. With a new salesman, I found myself quickly under contract for my next car and arranging to turn in the old one/collect the new just days later. This meant I could still use my return reservation and not have to hassle with the added expense of another ferry ticket. Because the dealership had handled these exchanges so well the previous time, truly understanding the logistical challenges we islanders face, I expected all to go smoothly again. Unfortunately, my new salesman lacked experience and did not anticipate or schedule well to meet the challenges. Extra equipment ordered and paid for (roof rack and cargo carrier) were forgotten. He was able to grab the carrier from the store room at the last minute but I had to leave without the rack. A week later, I still have no idea when I will see it, or if I can actually install it myself. Also, the car came with plates, after some delay, but no inspection sticker. I waited in line on island for two hours to get it inspected and was told that the Hyannis Honda should have handled the inspection for me, but often sloughed their responsibility on one pretext or another. I like my new HRV fine, but it is a rougher ride than its predecessor, the CRV. I chose the HRV because the CRV got larger in the last 3 years, and that is not an advantage on an island with narrow streets and seasonal traffic/parking challenges. So while I used to be a rabid fan of both the CRV and the dealership where I got it, my enthusiasm is more tempered this time around. The car is good and meets my criteria; the dealership did a good job, but not a superlative one having the car ready when they said they would; my new salesman was polite and hardworking, but his learning curve contributed to difficulties I hadn’t expected. My review is basically positive but nuanced. More

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Paul Hickey Hyannis Honda Sales Consultant I returned to Hyannis Honda to purchase my 4th vehicle and was met by Paul Hickey who demonstrated his knowledge of the product and guided me thru the I returned to Hyannis Honda to purchase my 4th vehicle and was met by Paul Hickey who demonstrated his knowledge of the product and guided me thru the hassle free process to finalize the vehicle purchase. I truly appreciate that he extended himself above and beyond to ensure it was a positive experience for me. More

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Very helpful. Direct and honest. Both salesman and manager. I received all the information I needed to decide which car is for us. No pressure and honest dealing. Sale was made as easy as possible for us. I received all the information I needed to decide which car is for us. No pressure and honest dealing. Sale was made as easy as possible for us. More

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Excellent I went in stressed out knowing I needed a new car and they found one for me right away within my means and comfort zone plus it was exactly the car I I went in stressed out knowing I needed a new car and they found one for me right away within my means and comfort zone plus it was exactly the car I wanted , hassle and stress free ! Thank you Chip and Tony!! More

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