Tony Bertocci | Page 21

These people are customer-focused. My previous Honda had been struck in an accident and was totaled. I was not injured. I wanted the same model car again. The folks at Hyannis Honda wer My previous Honda had been struck in an accident and was totaled. I was not injured. I wanted the same model car again. The folks at Hyannis Honda were courteous, customer-centric and professional. They provided my with an option that fit well and were very efficient in doing everything involved in delivering my replacement vehicle. I would recommend them to anyone. More

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The car sold itself I was considering a smaller Honda when my lease was up in September. Being from a difficult to reach island, I stopped at my dealership 3 months earl I was considering a smaller Honda when my lease was up in September. Being from a difficult to reach island, I stopped at my dealership 3 months early because I had my car off island (a twice yearly occurrence) and wanted to test drive its replacement possibilities, as well as get new lease options explained. With a new salesman, I found myself quickly under contract for my next car and arranging to turn in the old one/collect the new just days later. This meant I could still use my return reservation and not have to hassle with the added expense of another ferry ticket. Because the dealership had handled these exchanges so well the previous time, truly understanding the logistical challenges we islanders face, I expected all to go smoothly again. Unfortunately, my new salesman lacked experience and did not anticipate or schedule well to meet the challenges. Extra equipment ordered and paid for (roof rack and cargo carrier) were forgotten. He was able to grab the carrier from the store room at the last minute but I had to leave without the rack. A week later, I still have no idea when I will see it, or if I can actually install it myself. Also, the car came with plates, after some delay, but no inspection sticker. I waited in line on island for two hours to get it inspected and was told that the Hyannis Honda should have handled the inspection for me, but often sloughed their responsibility on one pretext or another. I like my new HRV fine, but it is a rougher ride than its predecessor, the CRV. I chose the HRV because the CRV got larger in the last 3 years, and that is not an advantage on an island with narrow streets and seasonal traffic/parking challenges. So while I used to be a rabid fan of both the CRV and the dealership where I got it, my enthusiasm is more tempered this time around. The car is good and meets my criteria; the dealership did a good job, but not a superlative one having the car ready when they said they would; my new salesman was polite and hardworking, but his learning curve contributed to difficulties I hadn’t expected. My review is basically positive but nuanced. More

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Paul Hickey Hyannis Honda Sales Consultant I returned to Hyannis Honda to purchase my 4th vehicle and was met by Paul Hickey who demonstrated his knowledge of the product and guided me thru the I returned to Hyannis Honda to purchase my 4th vehicle and was met by Paul Hickey who demonstrated his knowledge of the product and guided me thru the hassle free process to finalize the vehicle purchase. I truly appreciate that he extended himself above and beyond to ensure it was a positive experience for me. More

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Very helpful. Direct and honest. Both salesman and manager. I received all the information I needed to decide which car is for us. No pressure and honest dealing. Sale was made as easy as possible for us. I received all the information I needed to decide which car is for us. No pressure and honest dealing. Sale was made as easy as possible for us. More

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Excellent I went in stressed out knowing I needed a new car and they found one for me right away within my means and comfort zone plus it was exactly the car I I went in stressed out knowing I needed a new car and they found one for me right away within my means and comfort zone plus it was exactly the car I wanted , hassle and stress free ! Thank you Chip and Tony!! More

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New lease/ New car Everyone we dealt with at Hyannis Honda was amazing. They took so much time with us. We leased one car and bought a used car as well. We have been Everyone we dealt with at Hyannis Honda was amazing. They took so much time with us. We leased one car and bought a used car as well. We have been coming here for 7 years and will continue to be loyal customers! More

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2018 CRV Hyannis Honda is a very dependable dealership that I have been associated with for the last 20 years. I would recommend Hyannis Honda to anyone. I h Hyannis Honda is a very dependable dealership that I have been associated with for the last 20 years. I would recommend Hyannis Honda to anyone. I have purchased new cars, traded in cars and leased cars all with a positive experience. Our salesman, Mark Arnold was very considerate and knowledgeable. More

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Bought Another Honda!! I purchased my first Honda Civic Coupe in 2001 and came back to buy another Honda Civic because the vehicles, service department and sales staff at H I purchased my first Honda Civic Coupe in 2001 and came back to buy another Honda Civic because the vehicles, service department and sales staff at Hyannis Honda are exceptional. Tony Snyder in Sales and Tony Bertocci, Manager took the extra time to find the perfect car within my budget and stayed late so I wouldn't feel rushed in making a decision. The people at this dealership are friendly, knowledgeable and willing to go the extra mile. Tony Snyder made things happen quickly at the service department when it needed an inspection and very helpful in explaining all the new features on the vehicle. Also, Jake Roberts was enjoyable to work with and made you feel comfortable on the financial end. Looking forward to driving my new Honda for many years! More

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No pressure car buy The buying process at Hyannis Honda was a great experience. Our salesman Paul hickey did a great job on the test drive. He explained the inner working The buying process at Hyannis Honda was a great experience. Our salesman Paul hickey did a great job on the test drive. He explained the inner workings of the auto. He told my wife about the the different trim levels (options). We decided on the CRV touring edition. It is roomy and affords us great gas mileage. We traded a car The dealership gave us fair market value. Even the extended warranty was affordable. When we picked up the car Paul h went over all the options and set up the Bluetooth for the phone. We would like to thank Paul and sales manager TONY. for their professional approach. We really felt a part of the Honda family. SO TO SUM IT UP A GREAT BUYING EXPERIENCE THANK YOU TONY More

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great experience at hyannis honda we had a great experience at hyannis honda. paul hickey our salesperson took us on a test drive we drove 2 honda CRV vehicles. he explained the inne we had a great experience at hyannis honda. paul hickey our salesperson took us on a test drive we drove 2 honda CRV vehicles. he explained the inner workings of the vehicles. we learned about the different trim (option) packages. we settled on the CRV touring model. Tony the sales manger took our trade. he gave us Fair market value for it and their was no haggling. Tony gave us a great price. The extended warranty was good value so it was a no brainer to include that as well. When we picked up the vehicle it was ready to go and Paul did a great job explaining the options and pairing our cell phones to the blue tooth. Tony was excellent to deal with and we really did feel part of the honda family. it truly was no pressure or gimmicks and was an easy way to purchase a vehicle More

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