Tony Busuego | Page 10

As always, excellence, user friendly with knowledgeable service with great people that care about my cars as much as I do!🙌 service with great people that care about my cars as much as I do!🙌 More

by Greg Warda Verified Customer Verified Customer

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The manager came to deliver car I was impressed of the kind gesture he dhowef kind gesture he dhowef More

by rv6 Verified Customer Verified Customer

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These guys are the best! Everything I ask from a dealership and dealer support, Rizza Porsche has not let me down. I will buy my next Porsche from Rizza Porsche ,Orland Par Everything I ask from a dealership and dealer support, Rizza Porsche has not let me down. I will buy my next Porsche from Rizza Porsche ,Orland Park. Warmest regards Rob More

by Newms1 Verified Customer Verified Customer

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Service was prompt and I appreciated that I was told some of what I thought was needed as part of an annual service check wasn’t yet necessary based on mileage. of what I thought was needed as part of an annual service check wasn’t yet necessary based on mileage. More

by LCLAURINAITIS Verified Customer Verified Customer

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The reason I’ve purchased three Porsches from Joe Rizza Porsche in Orland Park. User-friendly, knowledgeable, has my best interests at heart! Trust him immensely!🙌 Of course the whole team is great! Porsche in Orland Park. User-friendly, knowledgeable, has my best interests at heart! Trust him immensely!🙌 Of course the whole team is great! More

by Greg Warda Verified Customer Verified Customer

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Chris and Tim from the service department were very helpful to me. They were honest about my options and stayed in touch throughout the process of my repairs.. Kudos to those guys! helpful to me. They were honest about my options and stayed in touch throughout the process of my repairs.. Kudos to those guys! More

by RONMCKELPHIN Verified Customer Verified Customer

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It was very good, fast and successful. I was happy with my sales representitice as well. I was happy with my sales representitice as well. More

by MICH277 Verified Customer Verified Customer

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This was my first time at this dealership. My experience was excellent. They're very professional and keep you appraised of everything going on with your vehicle and they did what they said. My experience was excellent. They're very professional and keep you appraised of everything going on with your vehicle and they did what they said. More

by mary7461 Verified Customer Verified Customer

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Pleasant team and great service as well as excellent commincation throughout the service process. Thank you commincation throughout the service process. Thank you More

by Gary Rogner Verified Customer Verified Customer

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I typically don't pen reviews when I have poor service, I just move on and spend my money elsewhere. However, the level of deception at this dealership was so egregious I simply could not refrain. It start just move on and spend my money elsewhere. However, the level of deception at this dealership was so egregious I simply could not refrain. It started last year 2022 believe it or not, I drove my rarely driven Porsche into the shop for maintenance and also for an issue I was having removing my key from the ignition. Things seem to be going well until I declined their offer to complete a $300 scan on the vehicle and opted for the basic maintenance. The service person recommend what seem to be like a rebuild of my entire vehicle, ridiculous! I requested that my ignition switched be replaced. I was told my the service manager Chris that the part was not in stock, it would be ordered an he would contact me when the part was in stock. At that time he told me it would be approximately 4 weeks before the part would come in...so I waited, not call from Chris and reached out again and was told the part did not come in and again he would call me...no call from Chris, I called back and was given the same speech...again, no return call from Chris. The winter was approaching and spring 2023 began to arrive and still no call from Chris. So, I called again and left messages 4/2023, no return call from Chris. It was always Chris isn't available and I was sent to his voicemail. So I asked to speak with a service tech, and was told the part was not in and would need to be ordered. But this time I was told that I would need to bring the vehicle back in...so I scheduled an appointment. I missed my appointment that morning but did drive the vehicle in that afternoon because I wanted to speak directly with Chris because he was not returning my calls. Chris wasn't available of course, so I waited on him to become available. When he surfaces, he goes to pull the paper work summons me to his office and proceeds to try to convince me AGAIN to run a scan on the vehicle for $300. He goes into all of these fear tactics about all the other things that could be going wrong and that I should get the scan first...it was insulting and ridiculous that he thought that I was a complete idiot it seemed. My comment to Chris was if I had a bullet wound in my temple and went to the hospital, they would not rush me to an x-ray, so if I am asking for the ignition switch to be replaced, without a $300 scan why can't service do just that and if that doesn't fix the problem...THEN, I will opt in for a scan. He goes on with his attempt to convince me that I should get this scan first, I reiterate that is not my desire. He then proceeds to tell me that the ignition switch is not refundable or returnable (what? how in the heck would I even return an installed part anyway)...and layered on more fear tactics, just ridiculous nonsense about the part could short out, etc. I remain with my initial ask, to simply replace the ignition switch, no $300 scan. Keep in mind this entire time Chris is going back and forth indicating he has to go and speak with his service tech for this and that...then the service tech comes out...AGAIN shopping this scan. At this point I am really beginning to get the impression that either I am in the middle of an upcharge scam and/or discrimination. I state again I want the switch replaced, how long will it take, Chris says 1-2 days, I say okay....then he says well, we need you to pay for it now because if we order it it can't be returned. I asked where do you order that doesn't accept returns, this is a luxury dealership, I highly doubt that you have contractual relationships with vendors that don't accept returns. He stated they get the parts from Porsche parts. Just lie after lie after lie...I had had enough, makes NO sense, why would you return it? the point of ordering it is to place it on my vehicle. It was obvious that the goal was to upcharge to the max and to create fear barriers to persuade me to complete the $300 scan. I expressed to them that I indeed believed that the More

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