Tony Chan-Yaj | Page 4

Tony Chan-Yaj the star! Tony Chan-Yaj is a star, very nice guy and helps out with any questions you may have. I recommend contacting him if you are looking to check out a car Tony Chan-Yaj is a star, very nice guy and helps out with any questions you may have. I recommend contacting him if you are looking to check out a car here. More

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Extremely friendly and very helpful! Great experience to buy car from Tony Chan-Yaj at Wilde Toyota. Tony help us to translate English to Hmong language so we can understand whole process Great experience to buy car from Tony Chan-Yaj at Wilde Toyota. Tony help us to translate English to Hmong language so we can understand whole processes. Thank you very much! More

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Service sucks in all aspects They will treat you like nothing. Very poor customer service. Experience was terrible. I will never buy car from this dealer again. From the salespers They will treat you like nothing. Very poor customer service. Experience was terrible. I will never buy car from this dealer again. From the salesperson to the manager, they are all terrible. More

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Great Experience Helpful and friendly! Helped me find my first toyota to buy! Look for Tony in sales and Chris in finance if you happen to drop by, very good customer Helpful and friendly! Helped me find my first toyota to buy! Look for Tony in sales and Chris in finance if you happen to drop by, very good customer service! More

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Tony helped us get two cars After an accident left us with one broke down truck and a totaled Highlander. Tony helped us get a used Highlander and an used Tundra. Very happy wit After an accident left us with one broke down truck and a totaled Highlander. Tony helped us get a used Highlander and an used Tundra. Very happy with both vehicles and made a difficult time easier for our family. Tony was great to work with and will look to him for help in the future. More

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Car buying experience Tony is very friendly and very nice car sale person at Wilde Toyota dealership and he also helped us find a better car insurance. Definitely will come Tony is very friendly and very nice car sale person at Wilde Toyota dealership and he also helped us find a better car insurance. Definitely will come back here to find next car More

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Willing to listen to all our financial objectives Tony was exceptional in helping to submit our offers, no matter how low...We were able to agree on a price that left us felling we made the right deci Tony was exceptional in helping to submit our offers, no matter how low...We were able to agree on a price that left us felling we made the right decision choosing Wilde. More

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Best Salesperson Ever!! We recently purchased a new car and were so very fortunate to have your best salesperson, Tony Chan Yaj, helping us. He was professional, helpful in We recently purchased a new car and were so very fortunate to have your best salesperson, Tony Chan Yaj, helping us. He was professional, helpful in every way, very patient, (as my friend is very difficult to work with) plus knowledgeable, and outstanding in every way. He never once pressured us into buying something we didn't want and went above and beyond to make our transaction go smoothly. We are more than 100% satisfied. I have referred several people to your dealership who made purchases and I only wish I had known Tony sooner. I will tell everyone what a great experience we had. (Wish I had been so lucky as I had a horrible experience buying my car from Big Mike Searight at your dealership.) But I am happy with my Toyota. Tony needs to be commended for his hard work and great customer skills. More

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Great! We had Tony Chan he help us out and made us feel comfortable. He helped me with all my questions. Great job! Love my new Equinox. We had Tony Chan he help us out and made us feel comfortable. He helped me with all my questions. Great job! Love my new Equinox. More

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Tony is great! Finance guy Noman not so much! Only giving 5 stars because of Tony. This is the 2nd car Tony has helped me purchase and as a family we have purchased 4 cars from this dealership. To Only giving 5 stars because of Tony. This is the 2nd car Tony has helped me purchase and as a family we have purchased 4 cars from this dealership. Tony never pressures you and let’s you test drive as many cars as you want. Great sense of humor! This is however the first time I am disappointed and upset with my purchase on financing side. Noman, Yeah was courteous, kind and respectful(which they have to be) but also pushy and sneaky. Initially said no to any extra coverage or warranty because they can offer it to you but you can decline. After I initially said no to everything he convinced me to get the gap insurance, which I was OK with. He then said he would talk to his boss about the warranty renewal because I declined that. He walks away comes back a few minutes later and says “he’s going to renew your warranty”. Says he would cover everything for three years at the 36,000 miles or so whatever it was that he said. So I was like great that’s awesome!Didn’t think anything of it.It was a Saturday I was absolutely the last customer there. They closed at five it was already close to 7 PM and I felt a little rushed. So I didn’t get to thoroughly read all my paperwork as I normally do. Two weeks later I get a letter in the mail about some warranty transfer. This made me pull out all my paperwork and go through it. Something I should have done from the beginning, but with my busy schedule just did not have the time Come to find out what I thought was a free warranty renewal was not free at all. Again my fault for not reading my paperwork throughly Like I normally do but because this is not my first purchase with them I wouldn’t think I would have anything to worry about because I trust what people tell me to my face and all my other purchases have been that way where what they tell me is what is on the paperwork. To my surprise I see additional charges for the gap insurance that I agreed to get plus charges for care package and warranty package A cost an additional services that I did not agree to purchase that I was made to believe I was receiving for free as a courtesy. So I had to go in person and have this taken care of. I was so infuriated that I would be taken advantage of this way. This is the first time this has been done to me out of all my visits and purchases there. So it’s quite disappointing. So of course now because of all the additional charges my monthly payment was higher than I wanted it to be and they tell me they can cancel all these extra services but my monthly payment won’t change just the total cost of the purchase so I’ll have to Take more time out of my schedule after cancellation is And the refund is processed to refinance to the amount that it should be or should have been from the beginning. So a caution to everyone READ Everything before you sign !!!look at all the totals before you sign and if something doesn’t look right have it corrected immediately. I know it was last day of the month and they were trying to get their numbers in to make their sales for the month but to do this to a repeated customer Shows that all that really mattered was making that sale and throwing more cost on top of that sale, not really caring about the budget that you want to stick with.Truly disappointed and know better to ever do my financing through them again. Should have gone directly to one my banks first. Do your own financing first before going to make a purchase , less hassle. It truly pisses me off that this kind of stuff happens, JUST BE HONEST! HONESTY goes a long way. No one likes being lied or sneaked into something. Do better! More

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