Tony DiGuiseppe | Page 37

Tony DiGuiseppe and the Service Department did a great job and beat the tire prices I was quoted from all the local tire dealers! Great job, thanks Tony. job and beat the tire prices I was quoted from all the local tire dealers! Great job, thanks Tony. More

by Salvatore Manno Verified Customer Verified Customer

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I like that they r very in touch with my needs and feelings. They strive to do their very best & make sure I am as happy as possible with my visit! feelings. They strive to do their very best & make sure I am as happy as possible with my visit! More

by ANDREWMCMAHON11803 Verified Customer Verified Customer

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This was our first Cadillac lease.Both the dealership and salesperson were excellent.Dina was knowledgeable,friendly and very helpful in all areas.When we picked up the car she went over everything and made salesperson were excellent.Dina was knowledgeable,friendly and very helpful in all areas.When we picked up the car she went over everything and made the transition from another car very easy.Dina also worked out a very good deal for us.I would highly recommend Dina if your thinking about getting a new Cadillac. More

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Kristen our salesperson was absolutely wonderful.She was very nice and extremely helpful in getting the deal that my wife and I were very happy with towards our 2021 Cadillac XT5.There was no sales pressure very nice and extremely helpful in getting the deal that my wife and I were very happy with towards our 2021 Cadillac XT5.There was no sales pressure at all and went above and beyond to satisfy our needs. Vic in the finance department was also very nice and helpful as well. The service department however was another issue.My XT5 had a rattle in the interior of the vehicle and after 2 separate visits to the service department to repair the vehicle the noise is still there.After my first visit the service department did not have a copy of the repair order so that I was unable to see how they repaired the vehicle. Tony my service advisor said that Joe the service manager would e-mail me a copy of the repair order yet after 2 days had passed I still did not receive a copy of the repair order.I called the service department and spoke to Joe the service manager and he told me that Tony the service advisor would e-mail a copy of the repair order.I asked Joe the manager while I had him on the phone what was the repair for the rattle and he told me that it was coming from the instrument cluster. Another day had passed and still no copy of the repair order.My wife called the service department and spoke to Joe the service manager and said that we have not received a copy of the repair order.Joe told my wife that Tony was supposed to e-mail to me a copy. Finally after 3 days had passed and multiple phone calls I received the repair order.The repair stated that the rattle was coming from the glove box and that they tightend the glove box latch even thought I was told by Joe the manager that the noise was coming from the instrument cluster. When i brought my vehicle in the second time to be fixed for the same complaint Tony the service advisor called me and said the car was fixed and that I can come to pick up the car.The service department closes at 4:30 and i arrived at 4:13.The service receptionist handed me a copy of the repair order and told me to sign it.I was reading the repair order first to see what was done and I guess I did not sign it fast enough for her she told me sign the repair order again.Very unprofessional.Tony the service advisor and Joe the service manager were sitting in the service department and completely ignored my wife and I.Neither one of them came over to us to at the very least go over the repair order. The service receptionist told me that my car was right in the front.The car was parked in the parking lot so far that i had to press the horn button on my key fob to find it.There was the plastic seat cover,paper floor mat and the service number inside the car which should have been removed. The repair order stated road tested vehicle and could not duplicate customer's concern on line 1. On line 2 it was stated that both rear seat bolts were tightened. Road tested ok. If you could not duplicate the noise on line 1 why were the rear seat bolts tightened. I would not recommend Savant Cadillac for anyone to purchase a car not because of the sales department but if you have to bring your car in for service good luck. . More

by Peter Verified Customer Verified Customer

Helpful 2

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Surat Cadillac dealer has a very well service department and sales department I read it five stars and they took care of me within minutes they gave me an appointment within an hour I was in an out thank yo and sales department I read it five stars and they took care of me within minutes they gave me an appointment within an hour I was in an out thank you Surat More

by bevil777 Verified Customer Verified Customer

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Terrific service, the work done was efficiently completed and very clean, always a pleasure. Highly recommend Sarant for all your car buying and service needs. and very clean, always a pleasure. Highly recommend Sarant for all your car buying and service needs. More

by Richchrisfour Verified Customer Verified Customer

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I am SO EXTREMELY PLEASE WITH THE CUSTOMER SERVICE,THE I am SO EXTREMELY PLEASE WITH THE CUSTOMER SERVICE, THE ENTIRE STAFF THEY TOTALLY CARE ABOUT THE CUSTOMER IN EVERY WAY ! TONY ADVISED US WHAT WA I am SO EXTREMELY PLEASE WITH THE CUSTOMER SERVICE, THE ENTIRE STAFF THEY TOTALLY CARE ABOUT THE CUSTOMER IN EVERY WAY ! TONY ADVISED US WHAT WAS NEEDED AND EXPLAINED EVERYTHING HE WAS FANTASTIC ! More

by dbalboa Verified Customer Verified Customer

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I was very satisfied with my first service experience with Sarant Cadillac on my new XT5. Easy to schedule and they completed the work timely while I waited comfortably. I would highly recommend this dea with Sarant Cadillac on my new XT5. Easy to schedule and they completed the work timely while I waited comfortably. I would highly recommend this dealership. More

by DCONERS Verified Customer Verified Customer

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They always do a great job taking care of you and your car as if you are family. Joe Mistretta and his staff are all great to deal with. car as if you are family. Joe Mistretta and his staff are all great to deal with. More

by Salvatore Manno Verified Customer Verified Customer

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Maurice my service advisor is incredible. Sarant Cadillac service team is fantastic. They went out of their way to help me out. Thank you all service team is fantastic. They went out of their way to help me out. Thank you all More

by ma4utopia Verified Customer Verified Customer

Helpful 5

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