Damage my door panel when performing work and left my
seat fool of grease verry unprofecional
seat fool of grease verry unprofecional
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by HOMESOLUTINC
Verified Customer
Verified Customer
Sep 24, 2021 -
Sarant Cadillac responded
Our team appreciates your feedback about your experience in our service department. Our goal is to make sure every customer's vehicle is better off after visiting our service drive. We're sorry your visit did not meet your expectations, and we would like to work with you to make this up to you. Please give Tony Vicente, our Service Manager, a call at 516-473-0925 when you have a moment. We are thankful for your business with us and look forward to speaking with you shortly.
Had a recall on my 2020 CT5 which was taken care of
within a hour or arriving at the service department
within a hour or arriving at the service department
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by gregbar11
Verified Customer
Verified Customer
Sep 21, 2021 -
Sarant Cadillac responded
Thank you for your rating! We are happy to hear that our team was able to address the recall issue in a very efficient and timely manner. Let us know if there is anything else we can do for you.
Professional caring personnel who quickly diagnosed the
problem with my XT4 Cadillac. Very satisfied with the results. Not only was the problem solved, the car was cleaner than when I brought it in. It loo
problem with my XT4 Cadillac. Very satisfied with the results. Not only was the problem solved, the car was cleaner than when I brought it in. It looks like it was detailed!
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by JANICEGLASSMAN
Verified Customer
Verified Customer
Sep 16, 2021 -
Sarant Cadillac responded
Thank you for your review! We are glad to hear that you had a great experience with our team! Please let us know if there's anything else we can do for you!
Service and person el were excellent from beginning to
end. Me hanic did an excellent job working in my caddi.
end. Me hanic did an excellent job working in my caddi.
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by bill222
Verified Customer
Verified Customer
Sep 16, 2021 -
Sarant Cadillac responded
Thank you very much for your feedback! We strive for high quality customer service and we are happy to hear that our team delivered! We hope to work with you again in the future!
The main issue is that the vehicle is always delivered
unwashed. With Mercedes, BMW & Porsche, my vehicles are ready washed and vacuumed. When appealing a higher priced car to a client, these should be st
unwashed. With Mercedes, BMW & Porsche, my vehicles are ready washed and vacuumed. When appealing a higher priced car to a client, these should be standard expectations for the brand. Even the loaner car was dirty outside and dusty inside.
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by The Beast
Verified Customer
Verified Customer
Sep 16, 2021 -
Sarant Cadillac responded
Thank you for letting us know about your service experience. We are disappointed to learn that you left us feeling less than satisfied with the presentation with your vehicle. We appreciate your feedback as it allows us to pinpoint areas for improvement in our dealership towards complete customer satisfaction. We’d like to make this right with you, so please, when you have a moment, give our Service Manager, Tony Vincente, a call at 516-473-0925. We value your business with us and look forward to the opportunity to show our appreciation.
Anthony and the service team were great, there is a
comfortable waiting area and quick servicing.
comfortable waiting area and quick servicing.
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by GOLDYJK
Verified Customer
Verified Customer
Sep 16, 2021 -
Sarant Cadillac responded
Thank you for your feedback! We are happy to hear that our team met your expectations and that you were comfortable while we were servicing your vehicle! We hope to work with you again in the future!
Thanks to the dealership for all their help in getting my
car back on the road. They were quick and efficient, and courteous, and in won’t be forgotten. THANK YOU. Ms. Wilson 😃😃
car back on the road. They were quick and efficient, and courteous, and in won’t be forgotten. THANK YOU. Ms. Wilson 😃😃
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by ladyjay11
Verified Customer
Verified Customer
Sep 14, 2021 -
Sarant Cadillac responded
We are happy to hear we were able to get you taken care of!
From the moment I entered the service department at
Sarant I was
treated like I was family. I would like to give praise to service
consultant Mr. Anthony Diguiseppe who addressed all my needs,
and a
Sarant I was
treated like I was family. I would like to give praise to service
consultant Mr. Anthony Diguiseppe who addressed all my needs,
and assured me all issues would be resolved and they were.
Thank you SARANT and Kudos to Tony Diguiseppe for his professionalism.
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by Supernovadals
Verified Customer
Verified Customer
Sep 08, 2021 -
Sarant Cadillac responded
Thank you for taking the time to leave your kind words about our dealership! It is amazing to hear how well Anthony Disguiseppe addressed your needs and took care of you. We are very proud of our team and love to hear shout outs like this. We sincerely value your business with us and look forward to taking care of you in the future. -Your Sarant Cadillac Team.
Fantastic service, very accommodating, while vehicle is
in service service advisor keeps you updated on progress. Would recommend service or sales to family and friends
in service service advisor keeps you updated on progress. Would recommend service or sales to family and friends
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by JDVETTE6
Verified Customer
Verified Customer
Sep 08, 2021 -
Sarant Cadillac responded
We really appreciate the recommendations!
When I drive into the Service area, I'm always greeted by
first name by Tony. He insures that at every visit my Escalade ESV is checked from bumper to bumper for anything that it may need.
first name by Tony. He insures that at every visit my Escalade ESV is checked from bumper to bumper for anything that it may need.
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by SS454
Verified Customer
Verified Customer
Sep 03, 2021 -
Sarant Cadillac responded
Thank you for taking the time to leave your kind review! It is fantastic to hear that Tony has provided such professional and thorough service when you come to see us. We will continue to provide this top-tier level of service. We value your business and look forward to seeing you again! -Your Sarant Cadillac team.