Tony DiGuiseppe was friendly, knowledgeable, and
competent. Fixed my brake problem. All staff very friendly. Waiting area comfortable.
competent. Fixed my brake problem. All staff very friendly. Waiting area comfortable.
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by connie56
Verified Customer
Verified Customer
Oct 18, 2021 -
Sarant Cadillac responded
Thank you for the kind words! We are delighted to hear that Tony and our team gave you a great experience! Please come back and see us again soon!
Great job. Always on top of the problem. Gentlemanly
staff. Very clean. Always concerned and thoughtful.
staff. Very clean. Always concerned and thoughtful.
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by alexjanow
Verified Customer
Verified Customer
Oct 18, 2021 -
Sarant Cadillac responded
Thank you for letting us know how we are doing! We are delighted to hear that you had a great experience with our team. Come back and see us again soon!
Tony D there is a is a good friend we first met when he
was working at Atlantic Cadillac I followed him because he service my vehicle for eight years and took good care of me and now I’m with him again
was working at Atlantic Cadillac I followed him because he service my vehicle for eight years and took good care of me and now I’m with him again
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by RICHARDWENDELLJOHNSON
Verified Customer
Verified Customer
Oct 04, 2021 -
Sarant Cadillac responded
Thank you for taking the time to leave a review. We are happy to hear you are satisfied with the service Tony and the rest of our team did. We hope to be of service to you again soon!
From check-in to the completion of my service work
everything was great. It was a real pleasure to work with Tony DiGuiseppe.
everything was great. It was a real pleasure to work with Tony DiGuiseppe.
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by CARL22
Verified Customer
Verified Customer
Oct 07, 2021 -
Sarant Cadillac responded
Thank you, Carl, for letting us know about your time with our service team. Please let us know if there is anything else we can do to help you.
They go above and beyond with service. Nice to deal with
long term employees. Friendly atmosphere.
long term employees. Friendly atmosphere.
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by Sad
Verified Customer
Verified Customer
Sep 28, 2021 -
Sarant Cadillac responded
We appreciate the kind words!
Damage my door panel when performing work and left my
seat fool of grease verry unprofecional
seat fool of grease verry unprofecional
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by HOMESOLUTINC
Verified Customer
Verified Customer
Sep 24, 2021 -
Sarant Cadillac responded
Our team appreciates your feedback about your experience in our service department. Our goal is to make sure every customer's vehicle is better off after visiting our service drive. We're sorry your visit did not meet your expectations, and we would like to work with you to make this up to you. Please give Tony Vicente, our Service Manager, a call at 516-473-0925 when you have a moment. We are thankful for your business with us and look forward to speaking with you shortly.
Had a recall on my 2020 CT5 which was taken care of
within a hour or arriving at the service department
within a hour or arriving at the service department
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by gregbar11
Verified Customer
Verified Customer
Sep 21, 2021 -
Sarant Cadillac responded
Thank you for your rating! We are happy to hear that our team was able to address the recall issue in a very efficient and timely manner. Let us know if there is anything else we can do for you.
Professional caring personnel who quickly diagnosed the
problem with my XT4 Cadillac. Very satisfied with the results. Not only was the problem solved, the car was cleaner than when I brought it in. It loo
problem with my XT4 Cadillac. Very satisfied with the results. Not only was the problem solved, the car was cleaner than when I brought it in. It looks like it was detailed!
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by JANICEGLASSMAN
Verified Customer
Verified Customer
Sep 16, 2021 -
Sarant Cadillac responded
Thank you for your review! We are glad to hear that you had a great experience with our team! Please let us know if there's anything else we can do for you!
Service and person el were excellent from beginning to
end. Me hanic did an excellent job working in my caddi.
end. Me hanic did an excellent job working in my caddi.
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by bill222
Verified Customer
Verified Customer
Sep 16, 2021 -
Sarant Cadillac responded
Thank you very much for your feedback! We strive for high quality customer service and we are happy to hear that our team delivered! We hope to work with you again in the future!
The main issue is that the vehicle is always delivered
unwashed. With Mercedes, BMW & Porsche, my vehicles are ready washed and vacuumed. When appealing a higher priced car to a client, these should be st
unwashed. With Mercedes, BMW & Porsche, my vehicles are ready washed and vacuumed. When appealing a higher priced car to a client, these should be standard expectations for the brand. Even the loaner car was dirty outside and dusty inside.
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by The Beast
Verified Customer
Verified Customer
Sep 16, 2021 -
Sarant Cadillac responded
Thank you for letting us know about your service experience. We are disappointed to learn that you left us feeling less than satisfied with the presentation with your vehicle. We appreciate your feedback as it allows us to pinpoint areas for improvement in our dealership towards complete customer satisfaction. We’d like to make this right with you, so please, when you have a moment, give our Service Manager, Tony Vincente, a call at 516-473-0925. We value your business with us and look forward to the opportunity to show our appreciation.