Tony Emmerich | Page 37

A good experience for us The dealer that assisted me was very patient, thoughtful and helpful. No pressure. He went over and above to have the vehicle ready for pickup. He The dealer that assisted me was very patient, thoughtful and helpful. No pressure. He went over and above to have the vehicle ready for pickup. He took the time to show me all the "bells and whistles"on the vehicle.walked me through the service department to ensure I knew where to go for routine maintenance in the future and got me a voucher for a free oil change, which is just that extra thoughtfulness that was not expected.. When I arrived to pick the vehice up, he was out shining it up one last time. And this was a 7 year old pre-owned and he still wanted it to look great!. We don't do a lot of car shopping but this was a positive experience for us in comparison to the many different places I looked and test drove across the metro.. More

by KIM.FORNESS Verified Customer Verified Customer

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Friendly, helpful I really try to stay away from any car dealership However, Luther GMC was great! They took time to answer all my questions and made sure I understood I really try to stay away from any car dealership However, Luther GMC was great! They took time to answer all my questions and made sure I understood everything They worked as a team and not just all for themselves If one of them was gone, they made sure I had someone to talk to and assist me and al my needs They went above and beyond and I could feel the teamwork, the communication, and their concern were genuine More

by LYDSKEN Verified Customer Verified Customer

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Buyer beware Recently purchased an 09 GMC Denali. When I called to see if it was available I was informed it was sold. Later Andy Canaday called back to say it was Recently purchased an 09 GMC Denali. When I called to see if it was available I was informed it was sold. Later Andy Canaday called back to say it was out for paint. I went to the Luther family GMC to look at the vehicle was informed it had been inspected and ready to go. Found the paint on the drivers door had a noticeable run in the recent paint. When I informed the salesman Nevin Beauchamp, I overheard him telling the finance guy “he noticed the run in the paint”. Had them redo the job before the purchase. That evening noticed a cab running light is out. Needed to be replaced- 3 days later pick the unit up found the power mirrors not working, to which the salesman replied “it doesn’t have them” (it does)..After reading the owners manual, contacted them to have it inspected and repaired. They replaced the passengers side power mirror. Said the driver is fine it works (some times). 2 days later auto start did not work, no heat, get to work .... battery dead... the battery had to be replaced. Another inconvenience to schedule. Glad I didn’t leave town for the weekend! Next the front tire sensor goes out.. back in for service. After a closer look found weathered tires I wouldn’t call safe. Replaced tires on my own dime.Overall- The unit was NOT fully inspected and the inconvenience was horrible! Would have preferred a better price out of all the inconvenience. In the end Nevin Beauchamp knows a friend of mine and used him as a reference to send the former service manager a $50 gift card. Shady, under educated about the product thanks for truck. But I would go to Luther’s for service and would recommend Gateway. More

by Denali Verified Customer Verified Customer

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Easy car shopping Nice showroom, nice clean facility, good salesman (Wayne) , no pressure, just helpful. Will bring my service work here in the future. Lots of dealersh Nice showroom, nice clean facility, good salesman (Wayne) , no pressure, just helpful. Will bring my service work here in the future. Lots of dealerships out there that may look alike, but it’s the people who make the difference. More

by Bro. Steve Verified Customer Verified Customer

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Got a new GMC. Got a new GMC pickup at Luther GMC the other day. As always, the salesperson, Wayne Ellefson, and the rest of the staff treated me well and gave me Got a new GMC pickup at Luther GMC the other day. As always, the salesperson, Wayne Ellefson, and the rest of the staff treated me well and gave me a good deal on the trade in. More

by DAVIDWYUM Verified Customer Verified Customer

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Luther Buick GMC Every time I walk in the dealership I am greeted with the most wonderful customer service. Whether it be sales, service or finance Luther Buick GMC AL Every time I walk in the dealership I am greeted with the most wonderful customer service. Whether it be sales, service or finance Luther Buick GMC ALWAYS takes very good care of their customers! More

by Alidye Verified Customer Verified Customer

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Thank you What started off as an unexpected vehicle problems turned into a vehicle purchase. Each member of the Luther GMC staff that I worked with went above a What started off as an unexpected vehicle problems turned into a vehicle purchase. Each member of the Luther GMC staff that I worked with went above and beyond to put me in a new vehicle that matched my needs. More

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Excellent experience Nevin Beauchamp was great to work with. Informative and friendly without any sales pressure. Will recommend him to friends and family. We were referre Nevin Beauchamp was great to work with. Informative and friendly without any sales pressure. Will recommend him to friends and family. We were referred to him by our daughter. More

by Kathy Verified Customer Verified Customer

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New pruchase Very helpful sales personal. It’s great to work with personal who know there product. I’ve worked with Troy for many years he is an asset to this Very helpful sales personal. It’s great to work with personal who know there product. I’ve worked with Troy for many years he is an asset to this dealership. More

by BARRY.OLSON Verified Customer Verified Customer

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Good experience Everything was done in a timely manner. Andrew was good to work with and definitely stayed on task. Everything was explained well and I felt confiden Everything was done in a timely manner. Andrew was good to work with and definitely stayed on task. Everything was explained well and I felt confident with the operation of the vehicle. More

by Andrea123 Verified Customer Verified Customer

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