Tony Johnson

Outstanding customer service!! We stumbled upon this dealership and couldn't be more pleased!! Our salesman, Brian Johnson was very prompt with getting back to me and answered all o We stumbled upon this dealership and couldn't be more pleased!! Our salesman, Brian Johnson was very prompt with getting back to me and answered all of my picky questions! I would highly recommend!! More

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Great experience Claude was a great help, very friendly and patient. He got me a very good deal and was thorough in explaining everything including the amazing feature Claude was a great help, very friendly and patient. He got me a very good deal and was thorough in explaining everything including the amazing features of the new Sentra. Highly recommend! More

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Do not go there ! The worst dealer I've ever been at 0/5. First of all the customer service experience was horrible. I asked the sales person for a quote. He gives me a The worst dealer I've ever been at 0/5. First of all the customer service experience was horrible. I asked the sales person for a quote. He gives me a price way over $3500 on top of the cars total price in comparison to their online site. I then ask to explain me what the different fees added to the total of the price are so I could have an idea. The sales person could not explain me anything and I could not even understand him since he had a strong accent. I am latino guy who also has a little bit of an accent, but I always try to find a way to explain the things. After not understanding the fees, I grabbed the paper with the quote and was about to leave, when the salesman tried ro grab the quote out of my hands, without saying that I wasnt supposed to take it home with me(dealership policy). Which I still don't understand why, since they provide online quotes. Anyway, he was very rude and even made my wife, who was with my 6-month old son, feel uncomfortable. Also, when showing me the cars, he didn't want to show me the exact model I wanted, and when I questioned him about a better model with a better price that I saw online, he hesitated to check if they had it there. DO NOT BUY FROM THIS DEALERSHIP. Go to a place where they have knowledge about what they are offering/charging you, and know how to work with people in a respectful way. More

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Gracias por todo La energía de Luis Escobar era muy amable, me ayudó con todo. Nunca conocido alguien como él , con mi crédito nunca podía saber si alguien me podía da La energía de Luis Escobar era muy amable, me ayudó con todo. Nunca conocido alguien como él , con mi crédito nunca podía saber si alguien me podía darme la por tu unidad de comprar un carro pero con Cowles si le puedo ayudar, gracias señor Luis Y Tony. More

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Making car ownership possible! For the SECOND time, the professional and caring folks at Cowles Nissan worked tirelessly and diligently to get me out of a vehicle that i was upside For the SECOND time, the professional and caring folks at Cowles Nissan worked tirelessly and diligently to get me out of a vehicle that i was upside down in by OVER $10k and put me into a NEWER vehicle! Tony, Claude, Nate and ESPECIALLY Mike, made absolutely sure I got the BEST service possible! I not only got a new vehicle, but Mike Drury made sure i had GAP and top of the line maintenance for my vehicle. All for a price i can afford. I am so grateful for the tireless efforts put in by the wonderful folks at Cowles Nissan! I recommend them to EVERYONE! More

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incredibly easy to deal with Seamless experience. The sales person and finance were awesome. All questions were addressed and although this wasn't our first new car purchase we we Seamless experience. The sales person and finance were awesome. All questions were addressed and although this wasn't our first new car purchase we were impressed with the options they offered. The inventory was easy to navigate and I will return. More

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False Promises Hello, I would like to start by saying; I absolutely love my new 2014 Nissan Sentra SL. I purchased my vehicle during the Memorial Day weekend of thi Hello, I would like to start by saying; I absolutely love my new 2014 Nissan Sentra SL. I purchased my vehicle during the Memorial Day weekend of this year (5/28/2014) from Cowles Nissan of Woodbridge, VA. The sales consultant was Mr. Brian Johnson. He was professional, friendly, and straightforward and remained true to his words, which I appreciated very much. Mr. Johnson explained everything that i was to receive with the purchase, “Verbally”. He said boastfully, that buying from this dealership has its advantages, because many benefits already come standard, like lifetime oil change and lifetime state inspection. Brian even took the liberty and scheduled the initial oil change with the service department on behalf of me. I was very impressed. In a nutshell, my overall car buying experience from Cowles Nissan was very smooth, very pleasant. The vehicle i eventually ended up purchasing was originally not found in any nearby dealer’s inventory. It had to be brought over(driven) to VA from a NY dealership. Couple of OEM parts and accessories were not installed (i.e. Rear Spoiler, Illuminated Kick Plates, Pinstripes & Wheel locks) which had to be ordered from the manufacturer to complete the order. I had to take the vehicle back to the dealership multiple times to get those installed at different dates. Because of this inconvenience to me, Tony Johnson, one of the Managers at Cowles Nissan, promised couple of free fill-ups (free gas) for my vehicle, but again “Verbally”. The offer I am yet to utilize. Today (12/9/2014), approximately six months later, I went to the dealership for that initial oil change and to schedule my next free oil change. This is when my pleasant relationship with dealer took a 180-degree turn. When I requested Mr. Ghani Niazi, another Manager, at Cowles Nissan, to schedule my next free oil change, I was given a blank and surprised look followed by “What are you talking about? There is no such thing as free lifetime oil change or state inspection”. I asked that Mr. Brian Johnson come in and ratify my claim. I was told by Mr. Niazi that Brian does not work at this dealership any longer. Mr. Niazi then proceeded to explain, as if I do not fully comprehend “English”, that all his sales consultants are very knowledgeable and they would never make any such statement about free lifetime anything. Mr. Dan Wernitznig, General Manager, was also present at the scene and seconded Mr. Niazi’s statement. Mr. Wernitznig then took over and explained, “Often times “customers” come in and make false claims, but he is not saying that I am lying. Besides, I did not have any “written” proof that Brian indeed made that statement about free oil change and state inspection. His dealership policy clearly dictates that. As such, he cannot do anything even if he wanted to. I must have misunderstood”. Sure, Mr. Wernitznig, is not saying that, just implying that I am (lying). The dealership policy, as explained by Mr. Wernitznig and Mr. Niazi, that only the first 2 oil changes are free and the state inspection. None of which are posted anywhere, I should mention. Bottom-line: (with some crude sarcasm) • I am naive; I will be the first person to admit that. I am a fool that I believed the “Verbal” empty promises by a reputable dealership, their Managers and their sales consultant. • I am a Software Consultant for the DoD, well to do, can afford the brand new customized vehicle but went back to the same dealership because I cannot afford the oil changes and state inspections. • I am ignorant because I do not know when someone is calling me (their customer who bought a vehicle from their dealership not too long ago), a liar to my face (implied) • A GM of a dealership cannot make any exceptions or at least try to accommodate their “paying” customer. • I still believe in principals and ethics, and expect others to do the same. More

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Nothing they said since the beginning was true. Officially the worst car dealership I have ever had the displeasure of attempting to work with. Received one of their targeted advertisements tell Officially the worst car dealership I have ever had the displeasure of attempting to work with. Received one of their targeted advertisements telling me I'm preapproved, no money down. Get sent to a broken website that swallows my information. I am then contacted by a salesperson who acts like he can't be bothered with me (This is the second time they have contacted ME, not the other way around) and when I ask why i should do business with Cowles, he hangs up. I contact the general manager, who apologizes and puts me in touch with the finance manager, who tells me they can get me approved after I stated I do NOT have a vehicle to trade. He tells me he will put me in touch with the internet sales manager. I contact the ISM today, tell him I'll have a down payment tomorrow, and he tells me to go ahead and come in tonight instead. I make the trip there, and the ISM informs me that there's been a miscommunication, they thought I had a trade, and there's nothing they can do. I told them TWICE I do not have a vehicle to trade before any of this nonsense started. Not once has Cowles stood by their word. they blame me, they blame the bank, they blame anyone and everyone but themselves. Not ONCE have they manned up and done the right thing. I just wanted them to admit THEY screwed up, badly. The managers there are worthless. They have no idea how to defuse a bad situation and just sit on their hands looking sheepish, or hiding and refusing to take your call. Their guaranteed approval is a flat out lie. They ran my credit, and again insisted I had an approval. Then I show up at their request, and instantly, without a trade, their story is "There's nothing we can do. there's no on to talk to". What they mean is there is no way they're going to accept responsibility. Now, I have multiple inquiries on my credit report, no vehicle, and no desire to ever see or deal with Cowles Nissan, or any other Cowles business, ever again. The only apology I received from the manager was "I'm sorry for what you believe happened". That's probably the most insulting apology I have ever received from anyone, ever. More

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I was looking for Nissan Pathfinder 2014. I was pleasantly surprised to get fast and friendly service from Carl Russell and Dean Stemple. They were very professional and weren't pushy at all like m pleasantly surprised to get fast and friendly service from Carl Russell and Dean Stemple. They were very professional and weren't pushy at all like most car salesman. It is the best prices in town. I will refer anyone who is looking for a car with the best price in town and excellent customer service skills More

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I had already done my homework and picked athe car I wanted. Claude patiently answered all my questions and explained how the new car works. Tony Johnson worked with me to make the car affordable, Mike wanted. Claude patiently answered all my questions and explained how the new car works. Tony Johnson worked with me to make the car affordable, Mike Drury produced finance papers in a jiffy. All in all, it was a surprisingly pleasant experience. My old car (not a Nissan) has been serviced by Cowles Nissan for years, it was only logical to purchase the next one from a place I trust. More

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