Tracey Bolden
Tracey Bolden at Rallye BMW

Tracey Bolden | Page 2

Service Advisor

Rallye BMW

1 Brush Hollow Rd
Westbury, NY 11590

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4.5
37 Reviews
4.5

37 Reviews

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37 Reviews of Tracey Bolden

April 24, 2026

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Employee Rating

Unfortunately, I had to wait for 6 hours just for regular tire change. I had 3 party insurance for tire but it took too long just for that. Otherwise, no complaints More

by elgleon
Recommend Dealer
Yes

Other Employees Tagged: Tracey Bolden

Apr 27, 2026

Rallye BMW responded

We apologize for the wait and appreciate your patience. Thank you for choosing Rallye BMW and for sharing your feedback. Drive safely!

April 17, 2026

Dealership Rating
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Poor communication and was lied to He gave me poor communication regarding the update on my vehicle. I repeatedly contacted him to follow up and he gave me false information of the status of my vehicl More

by DIMITRIABN
Recommend Dealer
No

Other Employees Tagged: Tracey Bolden

Apr 20, 2026

Rallye BMW responded

This is certainly not the communicative service I expect from my team, and I sincerely apologize for the inconvenience regarding the status of your vehicle's repairs. I will speak with my team about how we can improve our processes, but in the meantime, if your concerns have not yet been addressed, please get in touch with me so I can ensure everything is taken care of properly. Thank you, Diane Seage - BDC/Reputation Manager - 516-833-4817

April 08, 2026

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Friendly customer service. Process of dropping off my vehicle and picking up the loaner vehicle was extremely easy. Highly recommended. Work was performed in a timely manner More

by chrisdez05
Service Price Transparency
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Recommend Dealer
Yes
Apr 08, 2026

Rallye BMW responded

Thank you for sharing your feedback about our service team, Chris! We’re glad you would recommend the Rallye BMW team to others.

April 03, 2026

Dealership Rating
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Ease and reliability of making appointments, timeliness, responsiveness and courtesy of staff, excellent communication, reliability and quality of work. More

by ATLASSTEVEN54
Service Price Transparency
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Service Communication
Recommend Dealer
Yes
Apr 06, 2026

Rallye BMW responded

Thank you for sharing your five-star review of the staff and services here at Rallye BMW. See you next time!

March 28, 2026

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Bobby was very professional and explained every step thoroughly. Made me feel very comfortable. Even beat my loan rate. More

by rbautista89
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
Mar 30, 2026

Rallye BMW responded

Thank you for sharing your feedback about Bobby! We're pleased to know you felt confident and comfortable throughout the process. Congratulations from our Rallye BMW team!

March 23, 2026

Dealership Rating
Employee Rating

Very professional and friendly Very helpful, professional and friendly. Made the experience less stressful And inviting More

by RICE0731
Recommend Dealer
Yes

Other Employees Tagged: Tracey Bolden

Mar 24, 2026

Rallye BMW responded

We're so glad to hear our team made your experience stress-free and inviting. Thank you for choosing Rallye BMW and for sharing your feedback.

March 21, 2026

Dealership Rating
Employee Rating

Exceptional service, especially Tracy the service advisor! He is very professional and has very sincere people skills! More

by DJC131
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes
Mar 23, 2026

Rallye BMW responded

We are thrilled you had such a positive experience with Tracy and our team! Thank you for choosing Rallye BMW and for sharing your feedback.

March 20, 2026

Dealership Rating
Employee Rating

Very accommodating and courteous There have been always very helpful and caring Excellent service and sales department especially Gabriel More

by VKK102007
Recommend Dealer
Yes

Other Employees Tagged: Tracey Bolden

Mar 23, 2026

Rallye BMW responded

We are lucky to have team members like Gabriel on our staff! Thank you for your confidence in his 5-star service and sales assistance. We hope to see you again at Rallye BMW!

March 14, 2026

Dealership Rating
Employee Rating

It was a great experience from start to finish quick informative and friendly equals a winning combination More

by rusgo10
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes
Mar 16, 2026

Rallye BMW responded

We're glad you had a seamless experience from start to finish! Thanks for choosing Rallye BMW and for your high rating.

March 14, 2026

Dealership Rating
Employee Rating

We were very pleased with Tracy and the entire team. Th e level of service.from check in to diagnosis to keeping us informed and updated on pricing Check out was courteous and seamless I would def More

by Bart
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Lenard Brechner

Mar 16, 2026

Rallye BMW responded

Bart, thank you for recommending Tracy and our team! We are so pleased that you had a five-star experience. See you again at Rallye BMW!

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