Tracey Bolden
Tracey Bolden at Rallye BMW

Tracey Bolden

Service Advisor

Rallye BMW

1 Brush Hollow Rd
Westbury, NY 11590

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4.4
30 Reviews
4.4

30 Reviews

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30 Reviews of Tracey Bolden

April 30, 2026

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Employee Rating

Tracy addressed all of my concerns and in a very professional and courteous manner. I look forward to working with him and RALLYE BMW in the future. More

by RCOHEN3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 30, 2026

Rallye BMW responded

We are so happy to learn that Tracy provided you with such excellent service during your visit with us. Thanks for choosing Rallye BMW and we look forward to seeing you again!

April 25, 2026

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Employee Rating

The quality of customer service is top tier. The establishment is spacious, clean and customer friendly. I will always recommend More

by MrsZeigler13
Recommend Dealer
Yes

Other Employees Tagged: Tracey Bolden

Apr 27, 2026

Rallye BMW responded

We're grateful for your feedback! It's fantastic to hear that you were so impressed with our customer service and facilities. Thank you for recommending Rallye BMW!

April 24, 2026

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Employee Rating

Unfortunately, I had to wait for 6 hours just for regular tire change. I had 3 party insurance for tire but it took too long just for that. Otherwise, no complaints More

by elgleon
Recommend Dealer
Yes

Other Employees Tagged: Tracey Bolden

Apr 27, 2026

Rallye BMW responded

We apologize for the wait and appreciate your patience. Thank you for choosing Rallye BMW and for sharing your feedback. Drive safely!

April 19, 2026

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Employee Rating

Great experience would definitely recommend to anyone I would especially recommend my advisor to anyone who asks! More

by some1dangerous
Recommend Dealer
Yes

Other Employees Tagged: Tracey Bolden

Apr 20, 2026

Rallye BMW responded

Thank you for sharing your feedback about your trusted advisor and our team! We appreciate your business and five-star rating for Rallye BMW. We hope to welcome you back again down the road!

April 17, 2026

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Employee Rating

Poor communication and was lied to He gave me poor communication regarding the update on my vehicle. I repeatedly contacted him to follow up and he gave me false information of the status of my vehicl More

by DIMITRIABN
Recommend Dealer
No

Other Employees Tagged: Tracey Bolden

Apr 20, 2026

Rallye BMW responded

This is certainly not the communicative service I expect from my team, and I sincerely apologize for the inconvenience regarding the status of your vehicle's repairs. I will speak with my team about how we can improve our processes, but in the meantime, if your concerns have not yet been addressed, please get in touch with me so I can ensure everything is taken care of properly. Thank you, Diane Seage - BDC/Reputation Manager - 516-833-4817

April 08, 2026

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Employee Rating

Friendly customer service. Process of dropping off my vehicle and picking up the loaner vehicle was extremely easy. Highly recommended. Work was performed in a timely manner More

by chrisdez05
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 08, 2026

Rallye BMW responded

Thank you for sharing your feedback about our service team, Chris! We’re glad you would recommend the Rallye BMW team to others.

April 03, 2026

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Ease and reliability of making appointments, timeliness, responsiveness and courtesy of staff, excellent communication, reliability and quality of work. More

by ATLASSTEVEN54
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 06, 2026

Rallye BMW responded

Thank you for sharing your five-star review of the staff and services here at Rallye BMW. See you next time!

March 28, 2026

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Employee Rating

Bobby was very professional and explained every step thoroughly. Made me feel very comfortable. Even beat my loan rate. More

by rbautista89
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 30, 2026

Rallye BMW responded

Thank you for sharing your feedback about Bobby! We're pleased to know you felt confident and comfortable throughout the process. Congratulations from our Rallye BMW team!

March 23, 2026

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Employee Rating

Very professional and friendly Very helpful, professional and friendly. Made the experience less stressful And inviting More

by RICE0731
Recommend Dealer
Yes

Other Employees Tagged: Tracey Bolden

Mar 24, 2026

Rallye BMW responded

We're so glad to hear our team made your experience stress-free and inviting. Thank you for choosing Rallye BMW and for sharing your feedback.

March 21, 2026

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Employee Rating

Exceptional service, especially Tracy the service advisor! He is very professional and has very sincere people skills! More

by DJC131
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 23, 2026

Rallye BMW responded

We are thrilled you had such a positive experience with Tracy and our team! Thank you for choosing Rallye BMW and for sharing your feedback.

1

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