Tracey was phenomenal.
Very knowledgeable and super patient. Rallye is lucky to have him. His follow up is very helpful.
Very knowledgeable and super patient. Rallye is lucky to have him. His follow up is very helpful.
More
by APPLESTIXX
Verified Customer
Verified Customer
Service Price Transparency
Feb 09, 2026 -
Rallye BMW responded
We couldn't agree more! Thank you for choosing Rallye BMW and for sharing your support for Tracey. See you next time!
we put the car with the dealership by this person for
three days, and after three days, there's no repair, nothing fixed, and then we have to wait for another two weeks to get a loaner car and then to ge
three days, and after three days, there's no repair, nothing fixed, and then we have to wait for another two weeks to get a loaner car and then to get the problem fixed.
More
by zhuwei_69
Verified Customer
Verified Customer
Other Employees Tagged:
Tracey Bolden
Feb 09, 2026 -
Rallye BMW responded
I apologize for the inconvenience and delay you've experienced with your car repair. We understand how important it is to have a working vehicle, and we are working hard to provide you with a loaner car as soon as possible. If there is anything else I can assist you with in the meantime, please don't hesitate to be in touch. Thank you, Diane Seage - BDC/Reputation Manager - 516-833-4817
Very friendly and professional, answered all my questions
clearly and thoroughly, and provided excellent service
clearly and thoroughly, and provided excellent service
More
by sindysz1688
Verified Customer
Verified Customer
Other Employees Tagged:
Tracey Bolden
Feb 09, 2026 -
Rallye BMW responded
We're so pleased you received helpful and professional service from our team! Thank you for choosing Rallye BMW and for sharing your five-star review. See you next time!
Experience was amazing everything was done in a timely
matter. Very easy to work with
matter. Very easy to work with
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by rjbc7
Verified Customer
Verified Customer
Other Employees Tagged:
Tracey Bolden
Feb 06, 2026 -
Rallye BMW responded
We are so happy that our Rallye BMW team delivered an excellent experience. Thank you for your kind words!
Tracy had good customer service asking what I first need
on my first visit and he listened all my concerns and request.
on my first visit and he listened all my concerns and request.
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by jkimyoon
Verified Customer
Verified Customer
Service Price Transparency
Jan 26, 2026 -
Rallye BMW responded
Thank you for sharing your review with us! We will be sure to pass along your feedback to Tracy. See you next time at Rallye BMW!
Very convenient and friendly I felt the process is so
much easier And the price is reasonable
much easier And the price is reasonable
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by Peter
Verified Customer
Verified Customer
Other Employees Tagged:
Tracey Bolden
Jan 23, 2026 -
Rallye BMW responded
We are so happy that our Rallye BMW team delivered an excellent experience. Thank you, Peter!
All good Service schedule as expected and appreciate the
Lyft service Will be back soon
Lyft service Will be back soon
More
by DZinn
Verified Customer
Verified Customer
Other Employees Tagged:
Tracey Bolden
Jan 19, 2026 -
Rallye BMW responded
Dzinn, thank you for taking the time to review Rallye BMW! It really means a lot to hear that you're happy.
Tracey was very helpful with any questions I had and
listened to all of my concerns.
listened to all of my concerns.
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by MROSE61952
Verified Customer
Verified Customer
Service Price Transparency
Jan 19, 2026 -
Rallye BMW responded
We are grateful to have earned your business, Mrose61952. Thanks for taking the time to leave us a review! - The Rallye BMW Team
The service department is one of the worst ever.
The lack of communication is infuriating.
The lack of communication is infuriating.
More
by CALVINSTFLEUR
Service Price Transparency
Other Employees Tagged:
Brandon Tibbals
, Christopher Williams, Dennis from service is also horrid
So much lack of communication is actually disgusting.
Treat warranty paying customers like second class citizens.
Treat warranty paying customers like second class citizens.
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by CALVINSTFLEUR
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Brandon Tibbals
, Christopher Williams, Dennis from sales also horrible
Jan 12, 2026 -
Rallye BMW responded
Calvin, this is never the type of feedback we hope to receive. I'm so sorry that you were let down by our communication. If you are open to a conversation, I would love the chance to better understand what happened here. Please feel free to give me a call any time.
Thank you,
Diane Seage - BDC/Reputation Manager - 516-833-4817
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