Tracey Pacheco
Tracey Pacheco at McCluskey Buick GMC

Tracey Pacheco | Page 4

Service Guest Relations Manager

McCluskey Buick GMC

9673 Kings Automall Drive
Cincinnati, OH 45249

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4.6
86 Reviews
4.6

86 Reviews

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86 Reviews of Tracey Pacheco

September 28, 2026

Dealership Rating
Employee Rating

I like the dealership not happy with the car we bought. 4 times in the shop in a little over a year. More

by gbotkin73
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 30, 2026

McCluskey Buick GMC responded

Thank you! We appreciate your business and look forward to helping you with any questions or future needs. Thank you for choosing McCluskey Buick GMC.

September 28, 2026

Dealership Rating
Employee Rating

It was easy to schedule was finished on time and my service advisor was great! More

by jsmart506
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 28, 2026

McCluskey Buick GMC responded

Knowing scheduling was simple and that your Chevrolet Equinox was completed right on time means a lot to our service team. We’re pleased Tracey provided such helpful support during your visit.

September 28, 2026

Dealership Rating
Employee Rating

Made mess in car didn't use care dumped gloves box didn't pick up contents off floor got grease all over steering wheel cover didn't use nothing too drive car with overall bad service ... More

by moneymaker1104
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tonya Hensley

Sep 30, 2026

McCluskey Buick GMC responded

Thank you for bringing this to our attention. We’re sorry to hear about your experience and appreciate your feedback regarding the vehicle's condition after service. We will share your comments with our team and look for ways to improve.

September 27, 2026

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Employee Rating

Did everything they could to get me in a new ride with a reasonable down payment. Awesome dealership!!! More

by mccraybeau
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Sep 27, 2026

McCluskey Buick GMC responded

Our team is pleased we could arrange a manageable down payment for your used Ram 2500. Your kind words and five-star rating mean a lot to our team.

September 27, 2026

Dealership Rating
Employee Rating

Have been getting service done at MCCluskey for years, first time buying a vehicle. Aside from the waiting, process was pretty smooth. My sales associate was outstanding! Great customer service, very h More

by jcksta3
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Chuck Maly, Sabrina McCluskey, Tonya Hensley , Kirt Thomas

Sep 27, 2026

McCluskey Buick GMC responded

Our team enjoyed guiding you through the purchase of your new GMC. We’re grateful for your loyalty in our service department over the years and thrilled you chose us for your first vehicle purchase. Hearing that your sales associate delivered outstanding customer service and that the process felt smooth means a lot to us.

September 25, 2026

Dealership Rating
Employee Rating

Gary was extremely helpful with assisting me in finding the certified preowned car that was perfect for me. My only complaint is I haven’t been contacted to set up the detailing appointment listed in my co More

by candace.meis
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Tonya Hensley , Gary

Sep 30, 2026

McCluskey Buick GMC responded

Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help!

September 25, 2026

Dealership Rating
Employee Rating

So far so good. Have not had my car for less than a month and this was by far the easiest car purchase I have ever done. More

by erikalacey41
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Sep 25, 2026

McCluskey Buick GMC responded

Your note that this was the easiest purchase you’ve ever made highlights our commitment to a streamlined experience. Our team is pleased we could guide you through purchasing your used Volkswagen Jetta so seamlessly.

September 25, 2026

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Employee Rating

Welcoming, accommodating. We sched our apptand was taken on promptly and needed help accessing our rewards and was thoroughly satisfied More

by excellenthisname
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: April Riahi

Sep 25, 2026

McCluskey Buick GMC responded

Our service department was glad to welcome you right away and assist with accessing your rewards. Thank you for trusting us with your Chevrolet Trax; we’re here whenever you need us.

September 24, 2026

Dealership Rating
Employee Rating

Having my oil changed and tires rotated at home was fantastic! Everything went smoothly and and the guys finished up quickly More

by pjrcomputers
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tatum and Jake

Sep 24, 2026

McCluskey Buick GMC responded

We’re glad the at-home oil change and tire rotation on your GMC Yukon XL went seamlessly. Knowing you found it efficient and quick means a lot to our service team.

September 23, 2026

Dealership Rating
Employee Rating

On time and efficient service. Recommended any needed maintenance. Friendly staff. Price was good and explained well More

by FIEBIGJ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 23, 2026

McCluskey Buick GMC responded

We’re glad our team could provide timely, efficient service and clear maintenance recommendations for your Sierra 1500. Knowing the pricing was fair and well explained means a lot to us.

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