Tracey Pacheco | Page 4

The dealership is fine. The service department can be frustrating. They are often impersonal and the last time I was there, they never told me my car was done while I sat in The service department can be frustrating. They are often impersonal and the last time I was there, they never told me my car was done while I sat in the waiting area, and they all just locked up and went home. More

by rrhardesty2 Verified Customer Verified Customer

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I am pretty sure I purchased a service package when I purchased the Yukan. Can you check to see - I was charged full price for the recent service. purchased the Yukan. Can you check to see - I was charged full price for the recent service. More

by Wedwards0 Verified Customer Verified Customer

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VERY HELPFUL AND PLEASANT TO WORK WITH MY CAR ISSUE. MADE THE CHECK OUT EASY AND LOTS OF COMMUNICATION MADE THE CHECK OUT EASY AND LOTS OF COMMUNICATION More

by jdf21972 Verified Customer Verified Customer

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They were really nice and helpful they were polite and kept you you in the loop. kept you you in the loop. More

by mariahkenser19 Verified Customer Verified Customer

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Long wait on that Saturday. And no comfortable chairs in the waiting area or showroom. I have a disability (spinal issues) and was very uncomfortable during the wait. You used t And no comfortable chairs in the waiting area or showroom. I have a disability (spinal issues) and was very uncomfortable during the wait. You used to have two comfortable barrel chairs in the showroom by the windows, but those were removed. We saw some of the same barrel chairs upstairs, and I wanted to go sit upstairs in those chairs, but you have no elevator. I have trouble walking up stairs, so we had to nix that idea. So, between the long wait for service and the uncomfortable seating, I was not very happy. More

by DKovacs Verified Customer Verified Customer

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I'm getting terrible service from McCluskey Chevrolet. I took my 2021 Buick Envision in for an oil change. After I got it home, I started seeing oil spots on the driveway where I park. I got on the ground I took my 2021 Buick Envision in for an oil change. After I got it home, I started seeing oil spots on the driveway where I park. I got on the ground and looked under the car. I saw there were oil drops on the plastic cover edge where the oil filter access panel is supposed to be. Yes, I said supposed to be because their mechanic who did the oil change, left it off. When I called to let them know the issue, the person making the appointment didn't treat it with any priority, she said the soonest appointment was several days out. When I took it back and they said they would have to order the cover, and that they did not find any source of the oil leak. While I was waiting for the cover to come in, the oil spot on my driveway was getting larger. I asked them to check for a leak again when I took it in to get the cover installed. Again they said they found no leak. Today 10/18/26 after the recent rains I noticed a fresh puddle of oil where I park my car. I got on the ground again to look at the area where I was the drop last time, and there were fresh drops coming off the edge of the access cover that the recently installed. I pulled my oil dipstick and the oil was not even registering on it. I immediately went to the auto parts store and bought 2 quarts of the recommended oil. I added 1 quart and waited about an hour. I checked the dipstick again, and it was barely visible at the bottom tip of the dipstick...not even touching the hash-marked area. I put a 1/2 quart more and took it for a drive. I'll be contacting the dealer first thing in the morning. I've never had any oil drip issues until this last oil change they performed. I'm suspecting they stripped the oil drain plug or cross-threaded the oil filter. I will provide additional feedback after this next trip to the dealer. More

by stephengarcia Verified Customer Verified Customer

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Only problem I had is there oil marks on my hood in the inside smelt like oil I had to clean the steering wheel the seats to get the smell out other than that it was good inside smelt like oil I had to clean the steering wheel the seats to get the smell out other than that it was good More

by trasmussen69 Verified Customer Verified Customer

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Brought my car for check engine light twice already in 1 month and it's back on again, and I have to return again for the same problem. Not happy as this is a new car with less than 6000 miles on it. month and it's back on again, and I have to return again for the same problem. Not happy as this is a new car with less than 6000 miles on it. More

by yegey Verified Customer Verified Customer

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I really appreciated that the dealership would send a technician to my home to do oil change and tire rotation at no extra charge and was done in a very timely manner and very professional technician to my home to do oil change and tire rotation at no extra charge and was done in a very timely manner and very professional More

by hairbrush810 Verified Customer Verified Customer

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The staff were very helpful. The car looked great and they cleaned inside and out. The car looked great and they cleaned inside and out. More

by POKESTER_1972 Verified Customer Verified Customer

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