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Tracey Pacheco
Tracey Pacheco at McCluskey Buick GMC

Tracey Pacheco | Page 5

Service Guest Relations Manager

McCluskey Buick GMC

9673 Kings Automall Drive
Cincinnati, OH 45249

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4.6
118 Reviews
4.6

118 Reviews

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118 Reviews of Tracey Pacheco

October 13, 2026

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Employee Rating

Super professional and caring staff. The quick brown fox jumped over the white picekt fence. More

by danamundson64
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Oct 14, 2026

McCluskey Buick GMC responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

October 13, 2026

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Employee Rating

Having them come to my work and change my oil was a game changer! He even saved me money by telling me not to rotate tires this time due to tread and AWD. More

by tracygoldie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
Oct 13, 2026

McCluskey Buick GMC responded

Hearing you call our mobile oil change a game changer means a lot to our service team. We’re glad Tracey could save you money by recommending you skip a tire rotation during your GMC Acadia service. Thank you for the five-star rating.

October 12, 2026

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Employee Rating

Fast service but will rip you off. Got quoted $700 for spark plugs and ended up almost $450 for a tire sensor battery replacement… More

by Mike
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Oct 16, 2026

McCluskey Buick GMC responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional experience. We never like seeing that we didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

October 12, 2026

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Employee Rating

Everyone was very friendly and thorough. The service was done on time and a free car wash after. More

by robemerson1979
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Chuck Maly, Sabrina McCluskey, Tonya Hensley

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Oct 12, 2026

McCluskey Buick GMC responded

We’re glad your Chevrolet Traverse service was completed on time and that you appreciated the complimentary car wash. Knowing you found our team friendly and thorough means a lot to us.

October 12, 2026

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Employee Rating

It’s a great and nice dealer ship I will definitely recommend it to all my friends and family More

by collierk85
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
Oct 12, 2026

McCluskey Buick GMC responded

Knowing you’d recommend our service on your Chevrolet Malibu to friends and family means a lot to our team. Tracey appreciates your kind words and is always here if you need anything.

October 12, 2026

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Employee Rating

Helpful and super supportive in every customer service way. The biggest reason I chose them to service my vehicle needs cause of the care of their customers. More

by washingtonadrian40
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
Oct 12, 2026

McCluskey Buick GMC responded

Delivering attentive, customer-focused support guides every interaction in our service department. Knowing the genuine care you felt when our team worked on your Ford Taurus led you to choose us is truly gratifying.

October 09, 2026

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Employee Rating

Professional, courteous and likeable. The people I interacted with were friendly and very helpful with the concerns of my vehicle. More

by tonjacruse
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes
Print
Oct 09, 2026

McCluskey Buick GMC responded

Tracey and our service team are pleased we could address your Buick Envista’s concerns with a helpful, friendly approach. Hearing you found our approach professional and courteous means a lot to us.

October 09, 2026

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Employee Rating

My rear-view camera was replaced at my home by a great employee. Highly recommend their service department. More

by ha_vereker
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
Oct 09, 2026

McCluskey Buick GMC responded

Your note about replacing the rear-view camera on your Chevrolet Malibu at home highlights our dedication to hassle-free service. Knowing you highly recommend our service department means a lot to us.

October 07, 2026

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Employee Rating

The service personnel are extremely helpful and fast acting. The service was complete in less time than stated when I arrived. They did a great job on my vehicle. More

by william.thompson.harley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
Oct 08, 2026

McCluskey Buick GMC responded

Your mention of completing the service on your Chevrolet Silverado 1500 faster than expected underscores our team’s focus on efficiency. Hearing that our staff was both responsive and thorough means a lot to us.

October 07, 2026

Dealership Rating
Employee Rating

Got me in a vehicle with minimal down not exactly what I wanted but still great More

by jacobg4216
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Chuck Maly, Sabrina McCluskey, Tonya Hensley , Jayden Gerbus

Print
Oct 07, 2026

McCluskey Buick GMC responded

Our team is pleased we could work within your budget to secure your used GMC Acadia with minimal down payment. Knowing that the Acadia still feels like a great fit means a lot to us.

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