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Tracey Pacheco
Tracey Pacheco at McCluskey Buick GMC

Tracey Pacheco | Page 5

Service Guest Relations Manager

McCluskey Buick GMC

9673 Kings Automall Drive
Cincinnati, OH 45249

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4.6
60 Reviews
4.6

60 Reviews

Write a Review

60 Reviews of Tracey Pacheco

September 02, 2026

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Employee Rating

This is my third Equinox, have been happy until this one. I hate this car and I'll never buy from McCluskey again. More

by KMILLER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Sep 14, 2026

McCluskey Buick GMC responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If it's possible to discuss your visit in more detail, please feel free to contact us directly. We'd love to get to the bottom of this and turn things around for you.

September 02, 2026

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Employee Rating

Was very happy with everyone I worked with, from writing up the work order the one who worked on Corvette (Larry). More

by MIKEF12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Sep 14, 2026

McCluskey Buick GMC responded

Thanks for sharing about your experience with McCluskey Buick GMC. We appreciate your business and hope to see you again soon!

September 01, 2026

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Employee Rating

The appmosher and crew everyone there kept coming and staying with you guys to purchase my car .I appreciate everything you guys have done More

by marcusbehanan1311
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Tonya Hensley , Nate davis

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Sep 01, 2026

McCluskey Buick GMC responded

Your note about our welcoming atmosphere and dedicated crew is truly rewarding. Our team is pleased we could guide you through your purchase of the Jeep Compass.

August 31, 2026

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Employee Rating

My car will not start after oil change and is now leaking oil everywhere. Not good More

by dawannjones
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Print
Sep 14, 2026

McCluskey Buick GMC responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story.

August 31, 2026

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Employee Rating

Very fast service and Jason was a great help in making my decision to keep my Malabu More

by countryboy713
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Aug 31, 2026

McCluskey Buick GMC responded

It’s rewarding to know that the service on your Chevrolet Malibu was so quick and that our guidance helped you decide to keep it. Your five-star rating and kind feedback mean a great deal to us.

August 31, 2026

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Employee Rating

Service was good just didn't appreciate the service coordinator pushing other repairs. Thought that was to much, was only there for an oil change & tire rotation. More

by doug.lohmeier
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
Sep 14, 2026

McCluskey Buick GMC responded

Thank you for your feedback. We’re glad the service was good, but we understand your concern about being recommended additional repairs during a visit for an oil change and tire rotation. Our team will review your comments and keep them in mind to ensure a more comfortable service experience in the future.

August 29, 2026

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Employee Rating

Larry did a great job installing my rear tires and 4 wheel alignment. The force balance removed a slight bump I noticed on certain road conditions. More

by kevin.blake60
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tonya Hensley

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Aug 29, 2026

McCluskey Buick GMC responded

Your note about the force balance removing that bump reflects our service department’s focus on precise alignments. We’re glad your Chevrolet Corvette is riding smoothly after the tire installation and four-wheel alignment.

August 27, 2026

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My first experience with this dealership was great with my new car every one was helpful the dealership was very nice and cleaning would tell my friends about them More

by geraldroot7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
Aug 27, 2026

McCluskey Buick GMC responded

Knowing your first service visit felt great and that our facility was welcoming and clean means a lot to our service team. Thank you for trusting us with your Chevrolet Equinox and for sharing your experience with friends.

August 26, 2026

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Employee Rating

I was impressed with the speed getting in and out for my service. BJ was very helpful and Larry Malot is the best!!! Great experience! More

by NGM0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: BJ Smith

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Aug 26, 2026

McCluskey Buick GMC responded

Knowing that our quick check-in and service process impressed you means a lot to our service team. We’re glad our team provided helpful support and made your Chevrolet Corvette’s visit hassle-free. Thank you for the great review, and we look forward to your next visit.

August 26, 2026

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Employee Rating

Great service! Service representative was very nice and explained the process and kept me informed on when my Tahoe would be returned to me. Rental car associate w More

by CHANEY.KARLA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
Aug 26, 2026

McCluskey Buick GMC responded

Your note about being kept informed on when your Tahoe would be returned highlights how we prioritize clear communication. Our team is pleased we could provide you with a freshly washed rental and guide you to it. Hearing you found our service representative so helpful and informative means a lot to our service department.

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