Tracey Pendino | Page 3

Very friendly greeting, and was taken directly to the salesperson that I had a appointment with. Building was very clean and had a excellent waiting room with vending machines.my experience was excellent salesperson that I had a appointment with. Building was very clean and had a excellent waiting room with vending machines.my experience was excellent, didn’t do a lot of waiting around like I had experience in the past at other dealerships. Best experience so far. More

by wgvasq47 Verified Customer Verified Customer

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Rachael made the process very easy form start to finish. Was worth the wait we are very happy. Was worth the wait we are very happy. More

by chris_garcia91 Verified Customer Verified Customer

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My initial contact was through the chat option, from there not 20 minutes later Tracy called me to get my needs info, within 1-2 hours later Alejandro called me from sales. He had one Silverado 3500 in there not 20 minutes later Tracy called me to get my needs info, within 1-2 hours later Alejandro called me from sales. He had one Silverado 3500 in stock and we all but did this deal on the phone. From start 8:00am until finish and delivery of the truck 3:00pm I was extremely impressed with attention to my needs. Alejandro listened and knew exactly what was going to be needed to make this deal happen. From start to finish, not the experience I was expecting as I have purchased 8 trucks over the years for personal use, this was one of only 2 times over the years I felt like I mattered and is the only time I felt I was listened to and understood what it was going to take to make this deal work for me.I hope the service Dept can live up to the sales dept, I dare say if so this will not be the last vehicle I will purchase through Ferman Chevrolet. Companies do not stay in business for 125 years by having dissatisfied customers, although mistakes can and will be made, it’s how you handle them that matters, they obviously know how to treat their customers in all situations. Great Job! More

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Professionalism and excellent customer service, Roland and Dino were outstanding, thank you always for your great work throughout the whole process, and keep up your good work!!! and Dino were outstanding, thank you always for your great work throughout the whole process, and keep up your good work!!! More

by Joel Mora-Gonzalez Verified Customer Verified Customer

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Luis was very helpful and communicated the process with me. Marcus was also very helpful with financing. me. Marcus was also very helpful with financing. More

by hofmannhomes Verified Customer Verified Customer

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Angela was a great sales rep and helped address all of our questions in a timely fashion. We were in and out of the dealership in less than 2 hours with our new lease for the best price in the area (I spo our questions in a timely fashion. We were in and out of the dealership in less than 2 hours with our new lease for the best price in the area (I spoke with more than 10 dealerships in Tampa Bay). More

by shomari Verified Customer Verified Customer

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Great car buying experience 😊. Everyone was very helpful and we love our new Chevy blazer. Your staff was very helpful from purchasing, test driving ,and ownership. thank you again Everyone was very helpful and we love our new Chevy blazer. Your staff was very helpful from purchasing, test driving ,and ownership. thank you again for a great experience. More

by jojo19628 Verified Customer Verified Customer

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They were very attentive and knowledgeable about this vehicles. Everyone had my best interest at heart, especially Becca. vehicles. Everyone had my best interest at heart, especially Becca. More

by taylormilke Verified Customer Verified Customer

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Love my new car! Roland was efficient and went above and beyond to help me get what I was looking for Roland was efficient and went above and beyond to help me get what I was looking for More

by carley212 Verified Customer Verified Customer

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The sales person was great and the lady approving the deals was awesome. The financing department took way to long after i had an appointment. More then 2 hours of just waiting for financing to get to me deals was awesome. The financing department took way to long after i had an appointment. More then 2 hours of just waiting for financing to get to me. I was already approved earlier in the day just needed to sing. And the financing guy didn't listen to me when he asked how long i was going to keep the car and i answered a year or less and still tried to full pressure sales tatic me on some maintenance plans for more then 4 years and some tire packages. Just couldn't read a room. More

by Brock Verified Customer Verified Customer

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