Tracie Johnson | Page 19

I’m always taking good care of at DePaula Ford and coming back soon 🔜 for 20,000 miles service back soon 🔜 for 20,000 miles service More

by COOLMARV67 Verified Customer Verified Customer

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Straight forward everything was explained in detail. You refer friends and family. Truck was ready when promised You refer friends and family. Truck was ready when promised More

by jbarscz Verified Customer Verified Customer

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Salesman and financial staff very treating me very well Vehicle was nice and clean when I got it very happy Vehicle was nice and clean when I got it very happy More

by woff57 Verified Customer Verified Customer

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Josh Halse and his staff did a great job. He was very knowledgeable about vehicles and helped me tremendously He was very knowledgeable about vehicles and helped me tremendously More

by DEANATTANASIO Verified Customer Verified Customer

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When I wanted to pick up my new F150 the vehicle was sitting in the parking lot covered in snow like we left it the week before. The bedliner was not applied as promised. Waited 6,5 hours until I got th sitting in the parking lot covered in snow like we left it the week before. The bedliner was not applied as promised. Waited 6,5 hours until I got the truck. Bedliner and undercoating was done the following week what took another 2 days. Bed cover and window deflectors that I ordered had not been installed. I had to come back on a Saturday morning. A 1,5 hours job took 3,5 hours because they were not finding the parts. My sales person Colin did a great job and sales tried to make the job as good as possible. But the service department and the communication between the departments needs a huge improvement. I hope for the upcoming services this will work better or I have to search for a Ford Dealer that does their job better. More

by mdienst Verified Customer Verified Customer

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Staff is nice, dealership is in desperate need of repair and or upgrade. Buying process was a bit disorganized and took way longer than expected. and or upgrade. Buying process was a bit disorganized and took way longer than expected. More

by bcudmore1 Verified Customer Verified Customer

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Great experience from start to finish. Easy transaction. Second Mustang Mach E purchase from them. Easy transaction. Second Mustang Mach E purchase from them. More

by mkramek Verified Customer Verified Customer

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Nick was great throughout the entire sales process, and Gavin was very thorough explaining the new vehicle’s features/option to my daughter, and setting everything up for her. Gavin was very thorough explaining the new vehicle’s features/option to my daughter, and setting everything up for her. More

by EAC Verified Customer Verified Customer

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From start to purchase every single experience was kind, informative and sincere. Would definitely recommend their team. informative and sincere. Would definitely recommend their team. More

by kellyketz6 Verified Customer Verified Customer

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Last month I had a devastating to me event happen in that my transmission blew and I found myself without a car. From the beginning of my day at Depaula’s of hearing that my 10 year old car could either b my transmission blew and I found myself without a car. From the beginning of my day at Depaula’s of hearing that my 10 year old car could either be fixed at great cost or traded in, to me driving off at the end of the next day in a leased hybrid Escape, I can save every person whom I dealt with was cheerful and genuinely wanted to help me. Luis in the Service Dept is always my first go to person. He gets my car to where it needs to be. I apologize but I think it was Troy(?) in the Service Dept who arranged a rental car for me to have for 2 days until I could make a decision about what to do with my car and what came next. Then came Justin Dwyer who helped with the buy out of the old car. Then I spent with Glen Cummings who patiently answered all of my questions about leasing a car with/without option to buy, reviewed vehicles available for choice and basically spent hours with me till I could make a decision. He also said to me, “Call me if you have any problems so I can take care of it.” I knew I was in good hands. Then came Laurie who explained the financial aspect of Leasing a car. And last but not least Gavin patiently sat in the SUV with me and reviewed the console, hooked my cell to the phone, etc. All of these people mentioned I cannot thank enough for their kindness and expertise in their area. More

by Connie Barbrt Verified Customer Verified Customer

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