Tracie Johnson | Page 3

The sales process with Hussain was seamless and genuinely enjoyable. He was fair, transparent, and handled everything with a high level of professionalism! He made the experience easy and stress-free, and he enjoyable. He was fair, transparent, and handled everything with a high level of professionalism! He made the experience easy and stress-free, and he was truly a pleasure to work with. I can’t say enough great things about him. Unfortunately, the experience took a turn when we moved into the finance portion. We worked with Tracie, and the interaction was uncomfortable from the start. Her demeanor came across as aggressive and not personable. While reviewing the paperwork, I noticed my monthly payment was about $10 higher than what had originally been presented by Hussain. It wasn’t a major issue, we simply asked for clarification. Her response, however, was passive aggressive. She said, “Didn’t you used to work at “the bank”? You should know exactly what happened here,” which felt unnecessary and unprofessional. The interaction lacked basic courtesy and left a negative impression. I understand that the finance department may be short-staffed, as this was mentioned multiple times, but that doesn’t excuse the tone or treatment. After waiting several hours, it was disappointing for the final step of the process, and the last interaction before leaving with a new car, to feel so unpleasant. Hussain made this experience outstanding on the front end, but unfortunately, the finance interaction tainted what should have been an exciting moment. If I knew I would have to work with Tracie again, I would strongly reconsider returning based on that experience alone. More

by jkgal Verified Customer Verified Customer

Report | Print

Great communication with all the department involved. I also loved that the dealership is open on Saturday til 5 pm for us working people. I also appreciate that they were very helpful to answer questio I also loved that the dealership is open on Saturday til 5 pm for us working people. I also appreciate that they were very helpful to answer questions even if was very early in the am. Thanks to everyone who helped me with the process of getting a new vehicle. More

by lynnkd49 Verified Customer Verified Customer

Report | Print

John was very easy to work with and had patience to help us get a great deal on our new truck. us get a great deal on our new truck. More

by tylerhigley95 Verified Customer Verified Customer

Report | Print

The dealership does it right. Fair pricing and follow through with promises. Easy to work with this is my third car from the team and I would do it again. Fair pricing and follow through with promises. Easy to work with this is my third car from the team and I would do it again. More

by pecanyi Verified Customer Verified Customer

Report | Print

Working with this dealership was made more difficult than it needed to be due to unprofessionalism. it needed to be due to unprofessionalism. More

by AMANDAKNAPP5 Verified Customer Verified Customer

Report | Print

I had a truly outstanding experience working with Hussain (sales associate) and Jim (sales manager). From the very beginning, Jim (and Aimee) were incredibly responsive and helpful over email while I was doi (sales associate) and Jim (sales manager). From the very beginning, Jim (and Aimee) were incredibly responsive and helpful over email while I was doing my research. I asked a lot of questions ahead of time, and they always responded quickly with clear, detailed answers that made the process easy and transparent before I even stepped into the dealership. They also knew I was traveling from nearly two hours away, so they understood the importance of making the experience as seamless as possible. When I arrived with my husband and toddler in tow, everything continued to go smoothly. Hussain and Jim were both professional, knowledgeable, and genuinely great to work with. DePaula has a great vibe—even while under construction. The entire experience was relaxed and low-pressure, which I really appreciated. They made sure all of my questions were answered and that I felt comfortable every step of the way. And they even entertained and doted on my toddler—definitely a win-win. Thanks again for the Car Fox!!!! Buying a vehicle with a toddler along for the ride can make things a bit more complicated (though he does love trucks!), but they were incredibly accommodating and patient. It certainly didn’t hurt that DePaula has a nice snack area—and they even treat you to lunch, which honestly felt unheard of to me. Such a nice touch. The level of customer service, communication, and professionalism from both Hussain and Jim was exceptional. I would absolutely recommend working with them, and I would gladly return to DePaula in the future. If you’re in the market for a new truck, definitely ask for Hussain and Jim—you’ll be in excellent hands. PS -- my new truck is AWESOME! I love it even more than I thought I would :) More

by Brittany Maschal Verified Customer Verified Customer

Report | Print

Devin and the whole DePaula team were great. Helped me get into the vehicle I wanted. Helped me get into the vehicle I wanted. More

by cameron.staulters Verified Customer Verified Customer

Report | Print

Very nice work fast and took care of every need or question I had while I was there question I had while I was there More

by revanetten Verified Customer Verified Customer

Report | Print

Hussain was excellent. He was very kind and helpful and was able to work with me to solve my problems and arrange for the sale of the truck I wanted! He was very friendly o He was very kind and helpful and was able to work with me to solve my problems and arrange for the sale of the truck I wanted! He was very friendly overall and really knew what to do to help me out. More

Report | Print

The team was very accommodating to all my needs. I kept them busy making the deal and they came through with a great offer. I look forward in working with them all in the future. I kept them busy making the deal and they came through with a great offer. I look forward in working with them all in the future. More

by tek750 Verified Customer Verified Customer

Report | Print