Tracie Johnson | Page 4

I found a vehicle online that I liked, I was not looking for a Ford but the car was appealing and the price was great. I was contacted by Hussain one of the salesperson at DePaula's. He was very polite an for a Ford but the car was appealing and the price was great. I was contacted by Hussain one of the salesperson at DePaula's. He was very polite and asked me if I wanted to come in and test drive the car. I did and I loved it. Hussain was not pushy nor did he push me to sign any papers. They also did the financing with Broadview for me. It was so easy. I would highly recommend going to DePaula Ford, I personally would recommend Hussain as your salesperson. More

by JAM FROM NY Verified Customer Verified Customer

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Both reception, treatment and service was outstanding! Both Jim and James were completely understanding and respectful during our selection process. We would without any doubt recommend Depaula Ford Both Jim and James were completely understanding and respectful during our selection process. We would without any doubt recommend Depaula Ford More

by cmj12700 Verified Customer Verified Customer

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John was very helpful in getting the truck I have been dreaming of. Tracie was very patient and kind. The whole buying process is smooth and enjoyable. dreaming of. Tracie was very patient and kind. The whole buying process is smooth and enjoyable. More

by Ricky G Verified Customer Verified Customer

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The personnel was very attentive & accommodating. Al so cordial & punctual. Follow up contact was prompt Al so cordial & punctual. Follow up contact was prompt More

by glenmeimerstorf Verified Customer Verified Customer

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Great experience and above my expectation. Hussain was excellent to work with on my purchase. Hussain was excellent to work with on my purchase. More

by rkaarsta Verified Customer Verified Customer

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Fast and easy to work with. Made sure we got exactly what we were looking for. Hussin made the process a breeze! Made sure we got exactly what we were looking for. Hussin made the process a breeze! More

by katelynnthompson00 Verified Customer Verified Customer

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Incredible buying experience for a pre-owned Ford Bronco Sport. When a deal fell apart at another dealership, I called DePaula and we got it done seamlessly and quickly. Communication is strong from all mem Sport. When a deal fell apart at another dealership, I called DePaula and we got it done seamlessly and quickly. Communication is strong from all members of the team. Car has low mileage, was priced well, and drives like a dream. Highly recommend DePaula! More

by JENNY.FENIG Verified Customer Verified Customer

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DePaula ford is a top tier Ford dealership. I can highly recommend them for anyone looking to buy a Ford vehicle. I traveled from Connecticut to purchase my new Ford F250 and they handled every I can highly recommend them for anyone looking to buy a Ford vehicle. I traveled from Connecticut to purchase my new Ford F250 and they handled everything remotely so when I arrived I was in and out in 20 minutes. Seamless transaction. More

by srwasp1911 Verified Customer Verified Customer

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Very impressed with the service, made buying a new car painless and super fast. Everything was set up ahead of time and I was able to walk in and sign everything and leave with my new car within 30 minute painless and super fast. Everything was set up ahead of time and I was able to walk in and sign everything and leave with my new car within 30 minutes! Everyone was super friendly and easy to work with. Will definitely be using them again! More

by maddiekentile5 Verified Customer Verified Customer

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The sales process with Hussain was seamless and genuinely enjoyable. He was fair, transparent, and handled everything with a high level of professionalism! He made the experience easy and stress-free, and he enjoyable. He was fair, transparent, and handled everything with a high level of professionalism! He made the experience easy and stress-free, and he was truly a pleasure to work with. I can’t say enough great things about him. Unfortunately, the experience took a turn when we moved into the finance portion. We worked with Tracie, and the interaction was uncomfortable from the start. Her demeanor came across as aggressive and not personable. While reviewing the paperwork, I noticed my monthly payment was about $10 higher than what had originally been presented by Hussain. It wasn’t a major issue, we simply asked for clarification. Her response, however, was passive aggressive. She said, “Didn’t you used to work at “the bank”? You should know exactly what happened here,” which felt unnecessary and unprofessional. The interaction lacked basic courtesy and left a negative impression. I understand that the finance department may be short-staffed, as this was mentioned multiple times, but that doesn’t excuse the tone or treatment. After waiting several hours, it was disappointing for the final step of the process, and the last interaction before leaving with a new car, to feel so unpleasant. Hussain made this experience outstanding on the front end, but unfortunately, the finance interaction tainted what should have been an exciting moment. If I knew I would have to work with Tracie again, I would strongly reconsider returning based on that experience alone. More

by jkgal Verified Customer Verified Customer

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