Tracy Barkus | Page 14

I have always been well pleased with service here. The people are pleasant and helpful and my car has been serviced on time and professionally. The people are pleasant and helpful and my car has been serviced on time and professionally. More

by handr70775 Verified Customer Verified Customer

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The service team there is professional and does a good job taking care of my Kia. The waiting area is comfortable with complementary bottled water and coffee. job taking care of my Kia. The waiting area is comfortable with complementary bottled water and coffee. More

by JMEYER45 Verified Customer Verified Customer

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Called for an oil change. I was told the express lane was open and it would be a 90 minutes and I had to wait with my vehicle. When I arrived at 10 am it was a two and a half I was told the express lane was open and it would be a 90 minutes and I had to wait with my vehicle. When I arrived at 10 am it was a two and a half hour wait and but i didn’t need wait with my car and was offered a shuttle ride home. I agreed but ended up waiting a nearly an hour for the shuttle. I was told that the driver just arrived back a few minutes earlier at 11 even though I saw him there for about a half an hour, not knowing he was the driver. By 3 I was worried I wouldn’t have my car back in time to pick my kids up from school. At that point a spent another hour trying to get a hold of someone in the service department but never did. I finally decided to call an Uber to show up in person to get my car. While waiting for my Uber I finally got the call that it was ready. This was one of many terrible experiences I have had at Southern Auto. The buying experience was terrible and now I’m seeing the matching level of service. I will not be purchasing another vehicle from Southern Auto. More

by CHRIS.AMES930 Verified Customer Verified Customer

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Walked in for an oil change and everything was fast and easy, everyone was polite and friendly. easy, everyone was polite and friendly. More

by VALERIAMEZA12 Verified Customer Verified Customer

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I didn't go to Kia service department, I actually went to Buick, so I'm not sure why I got this request Buick, so I'm not sure why I got this request More

by villines.kenya Verified Customer Verified Customer

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Very helpful counter staff explanation of service was understood. Handled in a professional manner . Dealership is always pristine understood. Handled in a professional manner . Dealership is always pristine More

by MARGIE368 Verified Customer Verified Customer

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$124. 55 for a simple oil change? You have to be kidding me. And one hour and 20 minutes? I even had a 9:00 appointment. Gouging from my viewpoint. 55 for a simple oil change? You have to be kidding me. And one hour and 20 minutes? I even had a 9:00 appointment. Gouging from my viewpoint. More

by Inspector1756 Verified Customer Verified Customer

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The staff are courteous, kind and prompt. The waiting area has comfortable seats and a relaxed feeling. The waiting area has comfortable seats and a relaxed feeling. More

by Unknown Verified Customer Verified Customer

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They are always professional. They provide excellent car service. Scheduling is sometimes difficult, hard to get through. They provide excellent car service. Scheduling is sometimes difficult, hard to get through. More

by ETROYER68 Verified Customer Verified Customer

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Communication has improved. It's better communication than the last six months. Before no answer due to phones messed up. It's better communication than the last six months. Before no answer due to phones messed up. More

by ymylesmc11 Verified Customer Verified Customer

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