Tracy Case
Tracy Case at Med Center Mazda

Tracy Case | Page 11

Used Car Manager

Med Center Mazda

80 Drivers Mart Way
Pelham, AL 35124

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4.8
236 Reviews
4.8

236 Reviews

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236 Reviews of Tracy Case

November 22, 2023

Dealership Rating
Employee Rating

I had an awesome experience buying my vehicle. Joey Chance went above and beyond to make sure that the process was simple. More

by KennyS
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Matt Clarkson, Joey Chance

November 17, 2023

Dealership Rating
Employee Rating

Fixed all that I requested. Everything looks and sounds great. The audio/video link to the mechanic via my phone was a pleasant surprise. Only complaint was that the escort a More

by KDELOACH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Matt Clarkson, James Hobbs, Chris Martin , Barry Burns

November 03, 2023

Dealership Rating
Employee Rating

We’re very respectfully and helped making the process quick and efficient. I’d recommend them to anyone! More

by nhi
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Todd Mayers , Taylor Frey

October 19, 2023

Dealership Rating
Employee Rating

This was my second purchase from Med Center. Both experiences were fantastic! Thank you to DeWayne! More

by chefspaf
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: DeWayne Williams, Todd Mayers

October 12, 2023

Dealership Rating
Employee Rating

Everyone I dealt with at Med Center Mazda was courteous, helpful, patient and thoroughly helpful. No pressure or salesmanship whatsoever. More

by Mike Bolin
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: DeWayne Williams, Adam Eaves

October 06, 2023

Dealership Rating
Employee Rating

I love going to med center mazda! I'm always treated with respect and have confidence my car is in good hands! More

by kristenwelder
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 10, 2023

Med Center Mazda responded

Thank you for bringing this to our attention. We appreciate your kind words about our facility and apologize for any inconvenience you faced during the service of your car. We understand how important it is to receive timely updates on the progress of your vehicle's service. We regret that our communication fell short in this instance. To address your concerns in a more personalized manner, please contact our General Manager, Chris Martin, at cmartin@medcentermazda.com at your earliest convenience. We hope to have the opportunity to discuss the matter further and improve your experience with us.

October 04, 2023

Dealership Rating
Employee Rating

Salemans Billy was extremely hospitable and keenly knowledgeable is dealing with a unique customer as myself. Because of his experience and natural desire to treat every customer the same, as well as, More

by aufranklin
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Billy Mansel, Adam Eaves

September 30, 2023

Dealership Rating
Employee Rating

Everyone was nice and friendly but the service took longer than expected.I was not able to schedule a appointment as soon as I would have liked. I had to call back several times and then fit the appoin More

by S.WILLIS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Oct 02, 2023

Med Center Mazda responded

Hi S., thank you for your feedback! We appreciate your kind words about our staff and apologize for any inconvenience caused by the scheduling process. We'll work on improving our efficiency to provide a better experience for you in the future. To address your concerns directly, please contact our General Manager, Chris Martin, at cmartin@medcentermazda.com at your earliest convenience. We hope to hear from you soon and improve your experience with us.

September 28, 2023

Dealership Rating
Employee Rating

After oleo change on Tuesday I noticed on my garage that the car starting leaking oleo. More

by marcelo.frazzato
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 02, 2023

Med Center Mazda responded

Hi Marcelo, thank you for alerting us to the oil leak issue. We're glad that you gave us the opportunity to address the problem and that we were able to fix it to your satisfaction. We hope that your overall experience with us has improved, and we look forward to serving you again in the future. If you have any further questions or concerns, please don't hesitate to contact us. Thank you.

September 14, 2023

Dealership Rating
Employee Rating

I had an accident vehicle towed to Med Center Mazda collision center. They were very matter of fact in dealing with my situation. I am very pleased with the overall experience at the dealership though More

by RG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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