Tracy DeBruzzi | Page 5

Very nice and helpful staff. Was in and out of the dealership quickly with a new car. Was in and out of the dealership quickly with a new car. More

by Kandres Verified Customer Verified Customer

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I'm very satisfied with my purchase of my new 2023 Hyundai Elantra Premium with Tracy Debruzzi. He kept me informed along the way, was great to work with and quick at finalizing the purchase. Highly r Hyundai Elantra Premium with Tracy Debruzzi. He kept me informed along the way, was great to work with and quick at finalizing the purchase. Highly recommended! More

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Tracy Internet Sales was more concerned about helping the woman buying the Genesis SUV. I was told to go home and get the Blue link set up myself. I told Lucas Finance NO, I don't want any of the packages, I woman buying the Genesis SUV. I was told to go home and get the Blue link set up myself. I told Lucas Finance NO, I don't want any of the packages, I only want the vehicle. He would not shut up until I selected packages, this forcing me to finance thousands of dollars needlessly. They took my cash instantly, took the money from my account in 24 hours, now making me wait 4-6 weeks to get a refund. I told them I have pre approval with BCU, they went and ran my name through multiple banks/credit unions. Now I'm getting refusal letters which will stay on my credit history for 3 years. The loan is through Topline Credit union. The loan was from 29 July 2022, 15 August 2022, they still don't know my account number. WOW More

by michaelanderson Verified Customer Verified Customer

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I told Tracy that I didn't want the " Added Features ". It's stupid to pay $65.00 and to finance the Locking Lug Nuts. They are on Amazon for $22 with free shipping. The total for the added features on the It's stupid to pay $65.00 and to finance the Locking Lug Nuts. They are on Amazon for $22 with free shipping. The total for the added features on the window sticker $555.00. I told Tracy that I would need a lot of help with the Electronics. I haven't driven a new car recently. We never did a test drive, and he didn't spend much time with me. He was more worried about helping the woman buying a Genesis SUV. Even left the lot, without the BlueLink set up. I was told to go home and get it set up. WOW.I also told them ( Tracy and Lucas ) I have a Pre-Approval for $30K with BCU ( Baxter Credit Union / Target Credit Union ). ( I also have a code for an extra $1,000.00 which would save me over $13.00 a month. ) I also told the Finance person Lucas : No, I don't want any packages, I only want the Vehicle. He would not shut up until I had added several packages. Interesting that I told them that I know Brian Kenny, who is their Vice President of IT. This all happened Friday 29 July 2022. On Thursday I got a letter from Royal Credit Union that they did not approve my loan for $26,076.00. This is well under the $30K Pre-Approval that I have with BCU. Now, my Credit Score went from 839 down to 698. And all the hard pulls will stay on my Credit Report for 3 years. When I call the General Manager, Alex Irlin, will he fix this? One of the packages was the 3M clear tape bra, the Gold Package. This covers part of the hood, the area in the door handles and the exterior rear view mirrors. Terrible craftsmanship, the mirror(s) have white scratches in them, and the fibers from whatever items they used to wipe down the car. I could have done a better job and I'm not a Professional. Now my payments are over $475.00 each month, when they should have been under $424.68. Nothing at all good about this dealership. Also the internet process was bogus at best. I found a 2022 Hyundai Kona SEL with AWD, Stock # 77053. When I spoke with Tracy the response was, oh that was a presell. My question is: why was it marked as " on the lot ", if I can't buy it? I bought a 2008 Subaru Legacy Limited from Morrie's Automotive Group. I was not pressured and they did as I told them. It was a good experience. I enjoyed that Vehicle. It's terrible that I as a U.S. Army Cold War Veteran, get such rotten service. When I say NO, I don't want any packages, I only want the Vehicle. That means stop talking and coercing me into spending Thousands of dollars more. NO MEANS NO!!!!!!!!!!!! More

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Tracy DeBruzzi and Romelo Carter were great to work with. Luther Bloomington Hyundai was spotless, all team members I encountered were friendly and helpful. Highly recommended! Luther Bloomington Hyundai was spotless, all team members I encountered were friendly and helpful. Highly recommended! More

by KURT900TURBO Verified Customer Verified Customer

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The representatives at Luther Bloomington Hyundai are always helpful and kind. I highly appreciate their excellent service. always helpful and kind. I highly appreciate their excellent service. More

by hanacademy2021 Verified Customer Verified Customer

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I would have to say this is probably the best car buying experience we have ever had. Tracy was very personable, knowledgeable and patient with us. The financing with Luis was the same. Both guys could not experience we have ever had. Tracy was very personable, knowledgeable and patient with us. The financing with Luis was the same. Both guys could not have been better. More

by tkaemiller Verified Customer Verified Customer

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Clean, quick, and thorough. Tracy was very informative and caring throughout the process. Hyundai not only has great coverage and warranties, they're vehicles are aesthetically appealing! I love my new Sa and caring throughout the process. Hyundai not only has great coverage and warranties, they're vehicles are aesthetically appealing! I love my new Santa Cruz. A must buy when it comes to looks and quality! More

by nickham1 Verified Customer Verified Customer

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It was flawless and wonderful!!! Tracy knows what he's doing and knows how to make it happen quick!! Very nice Professional!!! Good Guy!! doing and knows how to make it happen quick!! Very nice Professional!!! Good Guy!! More

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Tracy contacted us within a few minutes of scheduling an online appointment for a test drive. When we arrived for our test drive, he was able to answer our questions and explain the features of the Kona t online appointment for a test drive. When we arrived for our test drive, he was able to answer our questions and explain the features of the Kona that we test drove because he had experience driving this model. We enjoyed meeting Tracy and did purchase the vehicle. Very friendly and easy to talk to. More

by dogdoc0 Verified Customer Verified Customer

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