My name is Tracy Poland, I'm from Buna, Texas. I have been in Toyota Sales for 8 years, however I owned my own business for 14 years prior to becoming a Toyota Sales Consultant. I am all about customer service before and after the sale. I don't want you to be the sale of the day for me, I want you to be a repeat customer and also a referral for me. Therefore I want to go above and beyond for my customers, in order to get your business and keep your business. On a personal note: I am married with 4 daughters ages 35,31, 30 & 18 yes I said 18 LOL. I also have 3 terrific son-in-laws and 3 granddaughters and a grandson. I would love to help you in your search for a vehicle, new or pre-owned.
Read moreDealership Experience
8 yrs, 6 mos
336 Reviews
Write a Review336 Reviews of Tracy Poland
July 11, 2019
Awesome service. I came in to see Tracy today about a car and she helped me out considerably. She was courteous and the service was excellent! I will highly recommend I came in to see Tracy today about a car and she helped me out considerably. She was courteous and the service was excellent! I will highly recommend Tracy at Silsbee Toyota to anyone who's looking for a vehicle and I plan to return for future business! More
June 24, 2019
Happy customer Very pleased with my experience Tracy was very helpful. This is my third new vehicle I have bought from Silsbee Toyota, and will return for others in Very pleased with my experience Tracy was very helpful. This is my third new vehicle I have bought from Silsbee Toyota, and will return for others in the future. More
Other Employees Tagged: Jessie Bier , Tony Vega
June 10, 2019
Great service The service has always been good this was my third vehicle with no complaints. I had issues with the first vehicle that I bought which it was used but The service has always been good this was my third vehicle with no complaints. I had issues with the first vehicle that I bought which it was used but they made it right very fast and easy. More
Other Employees Tagged: Ben Burla
June 10, 2019
New car We loved the easy no hassle buy thru silsbee Toyota with Tracy and Ben. They shot us straight with no lies to get us in a bigger car for our family. T We loved the easy no hassle buy thru silsbee Toyota with Tracy and Ben. They shot us straight with no lies to get us in a bigger car for our family. They were not pushy and no games on the finance side. What they said we'd pay is what we paid in the finance dept. no hidden prices which I liked. Will use either of them again on our next purchase. More
Other Employees Tagged: Ben Burla
June 09, 2019
Great experience I had been researching Toyota dealerships and salesmen for over a year and decided to go with Silsbee Toyota and Tracy as our salesperson- we were not I had been researching Toyota dealerships and salesmen for over a year and decided to go with Silsbee Toyota and Tracy as our salesperson- we were not disappointed. We test drove multiple trucks, absolutely no pressure sales tactics and Tracy and the staff were very knowledgeable. I recommend doing your research, giving Tracy a call - let her know what your interested in - and then make an appointment to stop by. It made the process smooth and surprisingly enjoyable. Additionally, Joe in the finance office was also knowledgeable and helpful. More
Other Employees Tagged: Joe
June 07, 2019
Best dealership ever. And I have been to many in the Golden They will work with you and the best service department I have ever been to. They have treated me like family. They have always addressed any problems They will work with you and the best service department I have ever been to. They have treated me like family. They have always addressed any problems that I may have had. I would not go anywhere else. More
Other Employees Tagged: Ben Burla, Jessie Bier , Jim Shirey, Tony Vega
June 02, 2019
Superior Service and Integrity Tracy and Celeine listened intently, asked pertinent questions, clarified my needs and desires where purchasing a new vehicle was concerned. They cr Tracy and Celeine listened intently, asked pertinent questions, clarified my needs and desires where purchasing a new vehicle was concerned. They created a warm environment before I even walked through the doors of the dealership and this continued throughout the entire transaction. I was guided to consider options that helped me make an informed decision. Their product knowledge was second to none!!! The sales timeline only took a couple hours to drive away in a brand new 2019 Toyota Tundra 1794!!! I could not be more pleased with the entire purchasing process! Without hesitation, I recommend Tracy and Celeine to anyone looking forward to purchasing a Toyota or other vehicle at this dealership. More
Other Employees Tagged: Celeine Bascle
May 21, 2019
Great sales experience! Our sales rep Tracy did a fantastic job explaining all the controls on the vehicle, did not rush to get us to sign papers. Best car buying experience Our sales rep Tracy did a fantastic job explaining all the controls on the vehicle, did not rush to get us to sign papers. Best car buying experience I have ever had. For that reason I will return to service the vehicle there as well.I’m glad I made the drive from Beaumont to Silsbee Toyota More
Other Employees Tagged: Tony Vega
May 14, 2019
Repeat Customer Silsbee Toyota is a great place to purchase a new or used vehicle. They take their time in getting you the best deal possible. Tracy Poland is very sw Silsbee Toyota is a great place to purchase a new or used vehicle. They take their time in getting you the best deal possible. Tracy Poland is very sweet and caring salespeople. She goes above and beyond to make sure you get what you want. If you are ever in need or just want a new ride go see Tracy Poland at Silsbee Toyota. More
April 26, 2019
Excellent Our sales associate Tracy Poland is superb and made our buying experience great. This is our 3rd vehicle purchase. I would highly recommend Silsbee Our sales associate Tracy Poland is superb and made our buying experience great. This is our 3rd vehicle purchase. I would highly recommend Silsbee Toyota and Tracy Poland for your next vehicle purchase. Thank you Tracy for all your help. More