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Start your review of Tran Le.
Tran Le
Tran  Le at Herb Chambers Honda in Boston
Refer Me
4.2

Tran Le

Service Advisor

Herb Chambers Honda in Boston

720 Morrissey Blvd.
Boston, MA 02122

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6 Reviews of Tran Le

December 16, 2020

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"We have had several bad experiences on the service side...."

- Yolanda

We have had several bad experiences on the service side. I have tried giving them second, third, and fourth chances but it doesn’t get better. They take literally 4 hours to do an oil change, no other service. Literally that’s not an exaggeration. Today my parents went to change the fog light bulbs. They were having trouble doing it, so they notified my dad. They tried going through the hood and underneath the car, so they unscrewed several screws. When they “completed” the work, my dad checked the hood and underneath the car. He noticed the screws and clamps where missing. He went to tell them and they had the nerve to tell him they did not touch underneath the hood and that the vehicle was like that when he brought it in. My dad saw them taking off the cover on the engine. He stepped out and noticed them doing it. When he told them that, they went back to look for the screws and the clamps and they stated they misplaced them, and they had to order new clamps because they don’t have any in stock! Now my dad has to go back for them to fix that! My dad complained to the supervisor and he apologized for what happened. Another employee had the nerve to tell them no one is perfect! I’m sorry but the safety of my vehicle is in your hands and you're going to tell me no one is perfect!!! If they failed to screw something vital to the operation of the vehicle, and my parents had an accident, what then! No more chances given. Honda needs to step in and make sure the service team is properly trained and teach them customer service skills!

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Recommend Dealer
No

Other Employees Tagged: Susan Tarquini , Sean Dasilva

November 18, 2020

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"Trust is the best model business at the Herb Chamber..."

- patriotdn

Trust is the best model business at the Herb Chamber Honda dealer, Dorchester’s location. My fourth car in several years , comes and drive a new car. This year, Mary Lopez, Raejon Alston and their team mate had done outstanding work for an hour from sake, financing and servicing. Thank you very much A loyalty customer, Daniel N

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Recommend Dealer
Yes
Dec 11, 2020

Herb Chambers Honda in Boston responded

patriotdn - Thank you for taking the time to write this review. We appreciate your business and your loyalty! Congratulation to you on your new vehicle and thank you for the kind words for Mary and Raejon! We can’t wait to see you again, and please let us know if there is anything else we can do for you. - Herb Chambers Honda of Boston team

February 21, 2020

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"Convenient, Good Hospitality, Good Service, Good People,..."

- joeo46

Convenient, Good Hospitality, Good Service, Good People, Good Will Hunting. Miss the snacks in waiting area and if your not having complimentary snacks, then a Snack machine iwould Survice

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Recommend Dealer
Yes

December 09, 2019

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"Tran Le was patient and very attentive. He made sure I..."

- rochelle.thorpe

Tran Le was patient and very attentive. He made sure I understood my inspections and could schedule services to make them affordable for my budget. I will recommend Tran to my friends and family.

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Recommend Dealer
Yes

December 02, 2019

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"Very nice people, polite from phone to shuttle driver and..."

- Samm53

Very nice people, polite from phone to shuttle driver and in between. Most important, they give you recommendations not pressure sales. I’ll be back.

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Recommend Dealer
Yes

November 17, 2019

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"Tran Le from service department was great. He had..."

- sirk999

Tran Le from service department was great. He had fielded my concerns and followed my service appointment through every step of the way. Exceptional service!

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Recommend Dealer
Yes
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