"We have had several bad experiences on the service side...."
We have had several bad experiences on the service side. I have tried giving them second, third, and fourth chances but it doesn’t get better. They take literally 4 hours to do an oil change, no other service. Literally that’s not an exaggeration. Today my parents went to change the fog light bulbs. They were having trouble doing it, so they notified my dad. They tried going through the hood and underneath the car, so they unscrewed several screws. When they “completed” the work, my dad checked the hood and underneath the car. He noticed the screws and clamps where missing. He went to tell them and they had the nerve to tell him they did not touch underneath the hood and that the vehicle was like that when he brought it in. My dad saw them taking off the cover on the engine. He stepped out and noticed them doing it. When he told them that, they went back to look for the screws and the clamps and they stated they misplaced them, and they had to order new clamps because they don’t have any in stock! Now my dad has to go back for them to fix that! My dad complained to the supervisor and he apologized for what happened. Another employee had the nerve to tell them no one is perfect! I’m sorry but the safety of my vehicle is in your hands and you're going to tell me no one is perfect!!! If they failed to screw something vital to the operation of the vehicle, and my parents had an accident, what then! No more chances given. Honda needs to step in and make sure the service team is properly trained and teach them customer service skills!
"Trust is the best model business at the Herb Chamber..."
Trust is the best model business at the Herb Chamber Honda dealer, Dorchester’s location. My fourth car in several years , comes and drive a new car. This year, Mary Lopez, Raejon Alston and their team mate had done outstanding work for an hour from sake, financing and servicing.
Thank you very much
A loyalty customer,
"Convenient, Good Hospitality, Good Service, Good People,..."
Convenient, Good Hospitality, Good Service, Good People, Good Will Hunting. Miss the snacks in waiting area and if your not having complimentary snacks, then a Snack machine iwould Survice
"Tran Le was patient and very attentive. He made sure I..."
Tran Le was patient and very attentive. He made sure I understood my inspections and could schedule services to make them affordable for my budget.
I will recommend Tran to my friends and family.
"Very nice people, polite from phone to shuttle driver and..."
Very nice people, polite from phone to shuttle driver and in between. Most important, they give you recommendations not pressure sales. I’ll be back.
"Tran Le from service department was great. He had..."
Tran Le from service department was great. He had fielded my concerns and followed my service appointment through every step of the way. Exceptional service!