Trapper Holden | Page 3

Tanner Motors responded

Thank you for choosing #TEAMTANNER for your vehicle service. We are pleased to hear that your maintenance was completed within the scheduled timeframe and that our team provided you with professional and friendly service. We appreciate your feedback and look forward to serving you again.

Tanner Motors responded

Thank you for your feedback! We’re glad we could provide a loaner vehicle and ensure a professional experience. We appreciate you choosing Tanner Motors. #TEAMTANNER

Tanner Motors responded

Dear lmeech, thank you for taking the time to share your feedback regarding your recent experience with our service department. We sincerely apologize for the lack of communication regarding your parts and the difficulty you encountered when trying to schedule your installation appointment. Please know that we truly value your service to our country, and we are committed to providing the level of care and respect that you deserve. We are pleased to hear that our manager was able to step in and assist you, and we are honored that we could make the delivery process convenient for you during such inclement weather. Your feedback is instrumental in helping us improve our internal coordination, and we look forward to serving you again with the excellence you expect from Tanner Motors.

Tanner Motors responded

Thank you for taking the time to share your feedback and welcome to the Brainerd area. We're glad to hear our staff provided excellent and friendly service, but we're sorry that your overall experience didn't meet your expectations. We appreciate your comments regarding our waiting area amenities, including the lack of napkins and plates. That's a simple detail that can make a big difference, and we'll share your feedback with our team. We also understand your concerns about the wait time for your oil change. While we strive to complete maintenance services as efficiently as possible, we know your time is valuable and can understand the frustration when the visit takes longer than expected. We truly appreciate you giving us the opportunity to earn your business after your move to the area. Your feedback helps us identify opportunities to improve, and we hope you'll give us another chance to provide you with a better experience in the future. If you'd like to discuss your visit further, please feel free to reach out to our management team.

Tanner Motors responded

Thank you so much for your kind words regarding your recent visit! We are thrilled to hear that our team provided excellent service for your wheel bearing and hub replacement. Clear communication is a top priority for us, so we are glad that our updates kept you well-informed throughout the process. We appreciate your recommendation and look forward to seeing you again for any future automotive needs. #TEAMTANNER

Tanner Motors responded

Ksorensen471, I’m really sorry we let you down. There’s no excuse for feeling pressured or finding unexplained charges on your bill — that’s not how we want any customer to be treated. I’d appreciate the chance to investigate this and make it right. Please contact me directly at 218 454 3606 and mention this review. I’ll personally look into what happened during your visit and follow up with you. Thank you for speaking up, Jeremy Ryder Owner loyalty manager. Marketing and Internet manager Tanner Motors and Tanner Nissan

Tanner Motors responded

Big G! Thanks for the 5 star review for Tanner Service. We appreciate you taking the time!! Thanks again #Teamtanner

Tanner Motors responded

Hey AWSWANSON, thanks so much for picking out your new truck from us! We’re stoked to hear that Taylor and Shane took such great care of you. #Teamtanner loves going the extra mile, so it’s awesome to know they made your experience a good one. We hope you’re loving the new ride and can't wait to see you back at the shop! #teamtanner

Tanner Motors responded

Dear Jeff, Thank you for being a valued customer. We sincerely appreciate you taking the time to share your feedback regarding your recent visit. We are pleased to hear that you found our service to be fast and efficient, and we remain committed to consistently meeting your needs. We look forward to serving you again in the future. #teamtanner

Tanner Motors responded

Dear AITKINDENT, thank you so much for choosing Tanner Motors for your Jeep’s service needs. We truly appreciate you making the drive from Aitkin to see us, and we are delighted to hear that our staff continues to provide you with pleasant and accommodating service. It is our goal to make every visit worth your time, and we look forward to seeing you again for your next appointment. #TeamTanner