Travis Bergeson | Page 15

Quick and seamless transaction process, was in and out in under an hour! Highly recommend! under an hour! Highly recommend! More

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Once i got my service scheduled my experience was great. Unfortunately it literally took me 4 phone calls to get someone who could answer my questions. I paid for an extended warranty buy no one could find Unfortunately it literally took me 4 phone calls to get someone who could answer my questions. I paid for an extended warranty buy no one could find any evidence of it until I finally got through to a manager. My service advisor Travis did a great job of keeping me in the loop on what my repairs would be and when things would be completed. This could have potentially been a 1 star review had my experience with the service advisor been subpar. Ill likely return to the dealership based on Travis’s performance. More

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Had a 4pm appointment for 20,000 mile service. Service was covered by Toyota care. Back on the road in about 45 minutes. Service was covered by Toyota care. Back on the road in about 45 minutes. More

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Very good and very good sales person! The manager and all the personal treats me good! The manager and all the personal treats me good! More

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As always timely and excellent service. The techs, and especially Travis (Service Manager are to notch. The techs, and especially Travis (Service Manager are to notch. More

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Once again red carpet service! I always get outstanding service and love Toyota of Des Moines. I would not deal anywhere else! Lisa D. service and love Toyota of Des Moines. I would not deal anywhere else! Lisa D. More

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Great service department - needed an adjustment on the car computer managed settings and the crew worked the problem very well. It still needs to be changed but they are working with Toyota engineers to car computer managed settings and the crew worked the problem very well. It still needs to be changed but they are working with Toyota engineers to resolve this minor issue and will call me in with a final fix. Thanks! More

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All my concerns were addressed. Much improved dealership over a few years ago. Travis and Mike both exceeded my expectations. I will continue to bring my Tacoma to the dealership. over a few years ago. Travis and Mike both exceeded my expectations. I will continue to bring my Tacoma to the dealership. More

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Uneducated Service Manager My wife has brought in her 2018 Toyota Camry (45k miles) for service on the same issue now three times. The vehicle has a misfire in cylinder 3 which My wife has brought in her 2018 Toyota Camry (45k miles) for service on the same issue now three times. The vehicle has a misfire in cylinder 3 which the service department performed a "software update" on the ECM to correct. Service performed the same diagnosis and repair for the first two visits saying that there was a technical bulletin for the issue and that it was covered under warranty. With the issue still not resolved after the third visit and service keeping the car over the weekend, the vehicle still has a CEL due to the same misfire in cylinder 3. When she called the service manager (Travis) to address the issue he tried to tell her that they had been "doing her a favor up until now" and that her vehicle "was never covered under ANY warranty". Toyota's manufacturer powertrain warranty lasts for 5 years or 60k miles (whichever occurs first). Why he would try to say otherwise is beyond me. Warranty repairs pay just as well as customer pay if not better in most cases. It seems to me that Toyota DM is doing well enough to tell customers that they don't need their business and that a simple warranty repair isn't worth their time. I'm not going to say that Travis was trying to take advantage of a customer who "doesn't know any better", but it sure seems that way. I would think twice before anyone brings their vehicle to this service department. More

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Steve was a great salesman had everything ready for went i came in. Him made sure i was updated with all the process while i was waiting i came in. Him made sure i was updated with all the process while i was waiting More

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