83 Reviews
Write a Review83 Reviews of Travis Bergeson
April 29, 2022
Had a 4pm appointment for 20,000 mile service. Service was covered by Toyota care. Back on the road in about 45 minutes. Service was covered by Toyota care. Back on the road in about 45 minutes. More
Other Employees Tagged: Colton Powers
April 22, 2022
Very good and very good sales person! The manager and all the personal treats me good! The manager and all the personal treats me good! More
Other Employees Tagged: Steve Henigan , Marcy Davis, David Marchant
January 12, 2022
Once again red carpet service! I always get outstanding service and love Toyota of Des Moines. I would not deal anywhere else! Lisa D. service and love Toyota of Des Moines. I would not deal anywhere else! Lisa D. More
Other Employees Tagged: JP Phillips, Emily Wagner
October 01, 2021
Great service department - needed an adjustment on the car computer managed settings and the crew worked the problem very well. It still needs to be changed but they are working with Toyota engineers to car computer managed settings and the crew worked the problem very well. It still needs to be changed but they are working with Toyota engineers to resolve this minor issue and will call me in with a final fix. Thanks! More
March 10, 2021
All my concerns were addressed. Much improved dealership over a few years ago. Travis and Mike both exceeded my expectations. I will continue to bring my Tacoma to the dealership. over a few years ago. Travis and Mike both exceeded my expectations. I will continue to bring my Tacoma to the dealership. More
Other Employees Tagged: Mike Lebeda
July 24, 2020
Uneducated Service Manager My wife has brought in her 2018 Toyota Camry (45k miles) for service on the same issue now three times. The vehicle has a misfire in cylinder 3 which My wife has brought in her 2018 Toyota Camry (45k miles) for service on the same issue now three times. The vehicle has a misfire in cylinder 3 which the service department performed a "software update" on the ECM to correct. Service performed the same diagnosis and repair for the first two visits saying that there was a technical bulletin for the issue and that it was covered under warranty. With the issue still not resolved after the third visit and service keeping the car over the weekend, the vehicle still has a CEL due to the same misfire in cylinder 3. When she called the service manager (Travis) to address the issue he tried to tell her that they had been "doing her a favor up until now" and that her vehicle "was never covered under ANY warranty". Toyota's manufacturer powertrain warranty lasts for 5 years or 60k miles (whichever occurs first). Why he would try to say otherwise is beyond me. Warranty repairs pay just as well as customer pay if not better in most cases. It seems to me that Toyota DM is doing well enough to tell customers that they don't need their business and that a simple warranty repair isn't worth their time. I'm not going to say that Travis was trying to take advantage of a customer who "doesn't know any better", but it sure seems that way. I would think twice before anyone brings their vehicle to this service department. More
Other Employees Tagged: Rebecca Hildreth
May 30, 2020
Steve was a great salesman had everything ready for went i came in. Him made sure i was updated with all the process while i was waiting i came in. Him made sure i was updated with all the process while i was waiting More
Other Employees Tagged: Steve Henigan, Justin Vos , Marcy Davis
August 22, 2019
Very pleasant and positive! Had a bumpy start with our vehicle purchase, but definitely worth it all! Thanks for standing behind what you all do. JR Hickenbottom, Travis Berges Had a bumpy start with our vehicle purchase, but definitely worth it all! Thanks for standing behind what you all do. JR Hickenbottom, Travis Bergeson, and Marcy Davis are the best at what they do. More
Other Employees Tagged: Marcy Davis, JR Hickenbottom
August 22, 2019
Intermittent stalling and struts noise Travis took care of the issue in timely and professional manner. I have taken my cars to many dealers but this experience i would rate the best so far Travis took care of the issue in timely and professional manner. I have taken my cars to many dealers but this experience i would rate the best so far.I would highly recommend him to others. More
Other Employees Tagged: JR Hickenbottom