Travis Bergeson | Page 6

The are best make me happy thanks so much the do good job a t job a t More

by Goldenvaluetransportain Verified Customer Verified Customer

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Definitely a good experience at DSM Toyota in Grimes this week. From the person scheduled my appointment, to the greater in the garage to the tech everyone was informative and friendly. I really like this week. From the person scheduled my appointment, to the greater in the garage to the tech everyone was informative and friendly. I really like the video they text showing the work they did. Free WiFi so I could work in the waiting room too. Thank you More

by Randy P Verified Customer Verified Customer

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Excellent detail and time length. Travis discussed great info on 2025 4Runner too. Great experience Travis discussed great info on 2025 4Runner too. Great experience More

by MMJONES4207 Verified Customer Verified Customer

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Travis has helped me on more than one occasion. He has ALWAYS provided excellent customer service and had been exceptionally helpful, while also being kind. I value his integrity and assistance. Fr He has ALWAYS provided excellent customer service and had been exceptionally helpful, while also being kind. I value his integrity and assistance. From my perspective, Travis embodies the high standards that Toyota encompasses. I look forward to future visits knowing that both my vehicle and I will be taken care of in an efficient and courteous manner. More

by Seana Verified Customer Verified Customer

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The service went smoothly. Appreciated the versatile coffee dispenser. I would suggest that staff could be friendlier. Huge difference between sales and service. We are still t Appreciated the versatile coffee dispenser. I would suggest that staff could be friendlier. Huge difference between sales and service. We are still the same customers. More

by DRHANSVL Verified Customer Verified Customer

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I trust Toyota with their services, I have been doing my services with Toyota for almost 19 years services with Toyota for almost 19 years More

by JEROPANNE1 Verified Customer Verified Customer

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Very Kind and approachable rep. I had concerns and questions were all answered, and I walked away with a better understanding of what I needed to do. Service was accommodating and e I had concerns and questions were all answered, and I walked away with a better understanding of what I needed to do. Service was accommodating and efficient. Thank you all. Bc More

by Tkraychir Verified Customer Verified Customer

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Emily is very professional in the lane and is always very helpful and courteous. Ian is my service advisor and he is 100% professional, always gets it right and always right on time.. I appreciate his excell helpful and courteous. Ian is my service advisor and he is 100% professional, always gets it right and always right on time.. I appreciate his excellent advice on vehicle maintenance, and we trust all of our cars to him More

by BARTKIW Verified Customer Verified Customer

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I had a terrible experience with Ian Davis who was my service advisor for my hybrid Prius V 90,000 mile service on 12/30/2024. From the git-go when I was left standing alone for 10-15 minutes waiting for service advisor for my hybrid Prius V 90,000 mile service on 12/30/2024. From the git-go when I was left standing alone for 10-15 minutes waiting for service while Ian was talking on the telephone and then walking toward me without introducing himself and shouting “you’re here for a 90,000 mile service?” And not saying something like sorry to keep you waiting for my 10 to 15 minute wait on the pavement with my door car open, to his not initiating promised updates with me on the progress of my car after it had been there for a few hours, to not answering my questions and saying minimally insufficient replies to my questions in our text messages back-and-forth, to his stating that certain work would be done which he said later would not be done, to falsely stating that my car had a PCV valve replaced, I had a horrible experience trying to find out what was involved in the 90,000 mile service for my car. Ann’s colleague, Brock also falsely said I had the PCV valve replaced. This is according to.Travis Burguson (spelling?) who told me when I complained to him that both men falsely told me that the PCV valve was replaced when it no longer needs to be replaced. Jan Davis is in need of customer service training. He did not to make me feel like a welcome customer. His responses were inadequate and refused to explain why I was being charged $995 when the hybrid total price for 60,000 mile service which is almost identical to the 90,000 mile service is $530 with a coolant system service added for $240 extra. More

by DAVIDEPERRET Verified Customer Verified Customer

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From driving in to driving out everything went smoothly and professionally. Everything was explained, all questions answered and very timely service. and professionally. Everything was explained, all questions answered and very timely service. More

by SUSANKOBLISKA Verified Customer Verified Customer

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