Travis Kessler
Travis Kessler at Hill Country Honda

Travis Kessler | Page 7

Express Service Manager

Hill Country Honda

7338 W Loop 1604 N
San Antonio, TX 78254

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4.9
254 Reviews

Travis Kessler, the Express Manager at Hill Country Honda, brings his unique skill set and passion for customer service to his role. Born and raised in San Antonio, Travis is a proud graduate of Bandera High School and has a keen interest in horticulture, showcasing his diverse interests and talents. In addition to his automotive expertise, Travis also has a passion for raising animals, including seven chickens and a beloved dog named Squirmz, who bring joy and companionship to his life. Travis also has a soft spot for classic Honda models, with the 1991 Honda Accord wagon being his all-time favorite. With his deep knowledge of Honda vehicles and commitment to providing efficient and reliable service, Travis plays a crucial role in overseeing the Express Service operations and ensuring that Hill Country Honda customers receive top-notch service in a timely manner. His dedication, expertise, and love for Honda make him a valuable asset to the Hill Country Honda team.

Languages Spoken

English English

4.9

254 Reviews

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254 Reviews of Travis Kessler

October 27, 2023

Dealership Rating
Employee Rating

Fast service and everyone was very polite. One gentleman even made me some hot chocolate. More

by NA1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Daisy Alfaro, Chloe Barnard, Bo Rodriguez

Oct 29, 2023

Hill Country Honda responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Best Regards, Keith Ward General Manager

October 27, 2023

Dealership Rating
Employee Rating

Bery prompt, professional and jonest assessment of what has to be done to my vehicle More

by Mel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bo Rodriguez

Oct 29, 2023

Hill Country Honda responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Hill Country Honda. Best Regards, Keith Ward General Manager

October 27, 2023

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Excellent job, everything was communicated well that was going to take place. Everything was done in a timely manner. More

by RODSBUSA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 27, 2023

Hill Country Honda responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Travis met your expectations. Thank you for choosing Hill Country Honda, we look forward to having you as a valued customer for many years to come! Best Regards, Keith Ward General Manager

October 26, 2023

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Great customer service, does not over charge the customer , cares for customer needs.realistic friendly More

by Geri
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bo Rodriguez

Oct 27, 2023

Hill Country Honda responded

Geri, Thank you for the kind words for our service department! We look forward to sharing your compliments with them and don't hesitate to let us know if we can be of further assistance. Best Regards, Keith Ward General Manager

October 26, 2023

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Everyone is so friendly and helpful. The issue Is completely solved and you’re on your way quickly. More

by CINDYBEARD2
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Daisy Alfaro, Chloe Barnard, Bo Rodriguez

Oct 27, 2023

Hill Country Honda responded

Cindy, Thank you for choosing Hill Country Honda. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Best Regards, Keith Ward General Manager

October 25, 2023

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Wow a wonderful experience serving us Vietnam veterans all my military friends will know that you go above and beyond For us and our family thanks More

by Carlos
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Recommend Dealer
Yes

Other Employees Tagged: Aaron Garcia , Daisy Alfaro, Chloe Barnard, Ari Imanraharja, Bo Rodriguez, Kevin Tran, Keith Ward

Oct 26, 2023

Hill Country Honda responded

Thanks, Carlos, for sharing about your experience with Hill Country Honda, and thank you for your service to our country! We appreciate your business and hope to see you again soon! Best Regards, Keith Ward General Manager

October 25, 2023

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My wife called and was quoted 200. 00 for our maintenance. When they called to try and add a wheel alignment to my maintenence. I asked my total price if i did that also. Then i was quo More

by Raul
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
No
Oct 28, 2023

Hill Country Honda responded

Raul, Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. Best Regards, Keith Ward General Manager

October 23, 2023

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Employee Rating

Prompt courteous service from a helpful staff. Car battery installed in the time frame given More

by LESLIESTEPANIK
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Chloe Barnard

Oct 23, 2023

Hill Country Honda responded

We’re thrilled to hear that your experience with our service department was a positive one! It's great to know that our team was able to provide prompt and courteous service, ensuring that your car battery was installed efficiently and within the promised time frame. We strive to offer helpful assistance to all our customers, and your feedback reaffirms that we are on the right track. Thank you for choosing us for your automotive needs, and we look forward to serving you again in the future!

October 23, 2023

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Employee Rating

Problems and issues were taken care of well. Felt like services were being pushed including with a follow up call which was not needed. State inspection took longer than needed. Was there for ov More

by ELLENCHRISTOPH
Service Price Transparency
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Recommend Dealer
Yes
Oct 23, 2023

Hill Country Honda responded

Thank you for taking the time to provide us with your valuable feedback. We’re pleased to hear that we were able to resolve your vehicle’s problems and issues effectively. Our team aims to ensure that every customer leaves satisfied and it’s great to know that we could assist you successfully. However, we apologize if our service recommendations and follow-up call felt pushy — that was not our intention, and we appreciate your honesty as it helps us improve our customer interactions. We also understand your concern regarding the duration of the state inspection, especially when the dealership was not very busy, and we will take this into account to enhance our efficiency in the future. It’s great to hear that there were no issues with your vehicle, and we’re glad you enjoyed the complimentary car wash. We value your business and are committed to making your next visit even more seamless and positive.

October 22, 2023

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Everyone’s was very helpful to take care of our problem. Quick in and out. More

by MRBLACKPANMAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 23, 2023

Hill Country Honda responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Best Regards, Keith Ward General Manager

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