Travis Wise

The service provided and the customer service was great. Very friendly and explained everything. Have had many issues with the car we purchased, however. Very friendly and explained everything. Have had many issues with the car we purchased, however. More

by JJVANDERHOOF Verified Customer Verified Customer

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Great experience at the dealership as always, everything was done on time and executed well. was done on time and executed well. More

by vintage425 Verified Customer Verified Customer

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I've worked with Erin, Travis, Joe, and Shaun in the service dept and they are all wonderful. Knowledgeable, informative, and helping me out by telling me what to budget for in the future. I've been service dept and they are all wonderful. Knowledgeable, informative, and helping me out by telling me what to budget for in the future. I've been to other dealership service depts but Russ Darrow is the only one I come back to again and again. Since 2014 we have purchased two Nissans from RD and they have only been serviced there. The service dept is honest and careful and I know I'm in good hands. We recently moved out of Milwaukee and are still bringing out cars back to RD for service. I even moved my Hyundai over to be serviced by them. Excellent all the way around. Erin is one of my favorite service techs and she takes good care of us. More

by Suetholz Verified Customer Verified Customer

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I come every week to have my car wash and Travis, Shawn and the entire team has always been 100%. Outstanding! and the entire team has always been 100%. Outstanding! More

by angela.robbins17 Verified Customer Verified Customer

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They do the best taking care of my automobile. They are expert and courteous at all times. They are expert and courteous at all times. More

by cgthomas Verified Customer Verified Customer

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Good service kind people love bringing my car in for service. Thank you for taking care of me service. Thank you for taking care of me More

by TRAVISTINEMCDADE413 Verified Customer Verified Customer

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First (and likely only visit to Russ Darrow Nissan. Simple oil change and tire rotation. Left dealership and discovered tire sensor for front right tire was not working. Came back the next morning f Simple oil change and tire rotation. Left dealership and discovered tire sensor for front right tire was not working. Came back the next morning for a long saga. Svc writer debated whether it could be related to the tire rotation and gave me some bizarre analogy of getting food and McDonalds and if the tire sensor was not working would you think it was McDonalds. Reset sensors and I drove away to find none of them were working. Came back after a 7 mile drive - was told I did not drive enough. Tech took car on a long drive (unauthorized by me) only to come back and realize it was a bad sensor. While sensor was covered by warranty (2023 Pathfinder Platinum), they could not get the valve cap off and charged me $100 to take off the tire - some warranty repair. I hope this is not representative of their service standards. Barring warranty work required to be performed at a Nissan dealership, I am going to be hard pressed to go back to Russ Darrow Nissan. Quite likely a one and done. More

by No24 Verified Customer Verified Customer

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Great service tech. Kept me informed of every repair and change in repair timeline thank you Kept me informed of every repair and change in repair timeline thank you More

by NONE25 Verified Customer Verified Customer

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Travis Wise, is a great professional technician. It's a great thing when you are in his presence. What a friendly attitude and he wears a smile that is contagious. You are very blessed 🙌 to have It's a great thing when you are in his presence. What a friendly attitude and he wears a smile that is contagious. You are very blessed 🙌 to have this employee working for you. A great job once again Travis. Customer service is your business. More

by PETERSONV0 Verified Customer Verified Customer

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Knowledge respectful informative skilled helpful & sensitive in understanding of my situation . kept me well informed about what was found sensitive in understanding of my situation . kept me well informed about what was found More

by sandkay26 Verified Customer Verified Customer

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