Trent Fedro
Trent Fedro at Greg May Honda

Trent Fedro | Page 33

Service Manager

Greg May Honda

1601 W Loop 340
Waco, TX 76712

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4.8
817 Reviews
4.8

817 Reviews

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817 Reviews of Trent Fedro

October 26, 2021

Dealership Rating
Employee Rating

went for routine service and everyone there was amazing and did great at answering any concerns me and my husband had More

by robertsonjessica2018
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Christina Rosati , Allan Hale

October 22, 2021

Dealership Rating
Employee Rating

ALWAYS a great experience!!Thank You Greg May Honda and Staff for your excellent service!! More

by WALLYPEREZ32
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Christina Rosati , Allan Hale

October 22, 2021

Dealership Rating
Employee Rating

Sales manager was rude and did not resolve issue for a $50 oil change. Made the customer feel as though he had given free oil changes previously instead of communicating the maintenance package had been c More

by ruth
Customer Service
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Bart Bass, Christina Rosati

Oct 22, 2021

Greg May Honda responded

Hi Ruth! I personally listened to the sales manager speaking with you, and there was not a hint of rudeness present in his voice. He explained to you how you purchased a pre-owned vehicle which happened to have the previous owner's maintenance package still in effect when you came in the two previous times and received oil changes at no cost to you. You did not purchase a maintenance package when you purchased the vehicle and were not entitled to any free oil changes. You received two oil changes on someone else's dime, so it sounds like you got a pretty sweet deal.

Oct 22, 2021

Greg May Honda responded

All of your professionally trained sales staff, who hold customer satisfaction to the highest standard, know Honda does not include any complimentary maintenance. Each customer signs a "we owe" if there was anything promised at the time of sale, and we will happily honor anything stated on that form. All we need is a copy of your "we owe" or a copy of the maintenance plan you purchased in the business office at the time of sale.

Oct 22, 2021

Greg May Honda responded

Thank you for you input.

Oct 22, 2021

ruth responded

As I stated your salesperson Andy communicated oil changes were included with the sale up to 48,000 miles.

Oct 22, 2021

ruth responded

Arguing over $56.00 that could impact any future customer interactions is your thing, not mine. Hence, I paid you. My perceptions stand, thank you for your input.

October 21, 2021

Dealership Rating
Employee Rating

Excellent service. Very courteous and interested in getting my vehicle attended to as soon as possible More

by SHANNONSOWDER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Christina Rosati , Allan Hale

October 20, 2021

Dealership Rating

Good service, satisfying answer, got my van on time, delton turner is very nice sales person More

by s_hudda
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Dalton Turner

October 18, 2021

Dealership Rating

Simple buying process and straight to the point. Was able to purchase a car entirely online and only stopped by for the keys. More

by etk
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Stefen B. Echols

October 16, 2021

Dealership Rating

I went to look at a new car. Lawrence who was helping he look for the car was nice. More

by hlpick1998
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Lawrence Matthys

October 13, 2021

Dealership Rating

Super easy to deal with in this crazy time. They took the time to deliver the vehicle to me in Burleson. Dalton is a great salesperson, never pushy and catered to my needs accordingly. John handled my More

by Duff
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Dalton Turner, John Hunt

October 13, 2021

Dealership Rating

Dalton Turner is very courteous and professional. This is the second vehicle I have purchased/leased he treats his customers very well. He’s very knowledgeable and provide excellent customer service. More

by PAMELA.GILMORE
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Dalton Turner

October 12, 2021

Dealership Rating
Employee Rating

Christina Rosati provides excellent customer service. She has been very helpful to make sure my Honda is running great! I would recommend Christina to everyone who needs to get their Honda serviced! More

by johnwilfong52
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Christina Rosati

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