Trevin Dayne | Page 6

I had the displeasure of working directly with Chris Vanhorn ordering a new 2022 Civic, after being jerked around for over three months and the dealership taking my $1,500 deposit, I was told the car ne Vanhorn ordering a new 2022 Civic, after being jerked around for over three months and the dealership taking my $1,500 deposit, I was told the car never existed and was replaced with a 2023, raising my payment $110.00 per month. They blamed Honda for changing the car to a 2023 during the production. He even tried to sell me a touring model and an accord (both out of my price range we had already discussed) while I waited months for my car that was never ordered. The General Manger from Heritage FINALLY got involved and basically said it's my problem and it was ME demanding a color choice that was most of the problem. I contacted the executive leaders of North American Honda and they were unresponsive but you need to do this if you are getting mistreated by this dealer. Just Google the corp officers for Honda and then search for their email by name. The Heritage dealerships have some real integrity issues. I would drive further and pick a different dealership if a Heritage sign is hanging outside. In my opinion this a culture within the company that will not put the customer first and will NEVER be your advocate. I even heard how times are tough for them with sales being way down. That too was Honda's fault for not providing then cars to sell. More

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I was told that I would receive two free oil changes when I bought my car. Nobody mentioned that there was a SIX MONTH time limit to use BOTH oil changes. Who is burning so much oil that they need two oil ch I bought my car. Nobody mentioned that there was a SIX MONTH time limit to use BOTH oil changes. Who is burning so much oil that they need two oil changes in 6 months?! Also, 70 bucks to change a 10 dollar cabin air filter (after you’ve already removed it to take a picture of it) is ridiculous. I won’t be coming back for anything. There are plenty of mechanics in the area that won’t gouge their customers. With the insane markups on vehicles lately, what’s the point of nickel and diming your preexisting customers over basic maintenance?? Oh well, there goes another one. More

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Trevin made leasing my new car smooth as butter. 10/10 experience. He’s the GOAT. 10/10 experience. He’s the GOAT. More

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Watch out for the Classic Bait & Switch. This place is an absolute Rip OFF with total deceit. Wanted to see 2 Pilots from another of their dealerships. one low mileage the other high milage; This place is an absolute Rip OFF with total deceit. Wanted to see 2 Pilots from another of their dealerships. one low mileage the other high milage; lo and behold we were told both were available. However, when we get there the low milage one is not available no one could tell us where it was, we were told we had to wait for a manager who was in a meeting. They proceeded to try to get me to pay Full List price for the higher milage one and insulted me with a trade-in value that was basically equal to the cost on 4 new tires on that vehicle, Stay away from this House of Deceit or Clown Palace. Only reason I rated them with one star was because Zero stars was not an option. More

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Had a good experience with the dealership, had a great experience with Trevin in Sales. Learned that he’s a genuinely honest salesman with a great attitude. He did all he could to make a great deal happ experience with Trevin in Sales. Learned that he’s a genuinely honest salesman with a great attitude. He did all he could to make a great deal happen on a 2022 Honda Odyssey that would have been perfect if a trade happened with my old vehicle, but couldn’t. So to help me with having 2 cars and living an hour away, he went out of his way to drive one car to Carmax so I could sell it after he spent hours with me in negotiations. When plans backfired and Carmax closed at 9pm and left me stranded without buying my car, he went back with me to Carmax and drove my previous previous vehicle back to the dealership. The next day he drove it to my house so I didn’t have to deal with the logistics and saved me quite a bit of time and hassle. I’d rate the dealership five stars if they could compete with trade offers of competitors so the above scenario didn’t have to play out. That said, they went above and beyond to compensate a bit with other benefits. Would recommend this dealership to anyone with who wishes to buy. Be aware that they’re not the best for trade in values. I highly recommend working with Trevin for his outstanding commitment to the customer. If you’re informed of market values for your intended purchase and your trade, you’ll do just fine here. More

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I had an amazing experience purchasing from this dealership by working with salesperson Trevin Dayne. He has amazing customer service, very kind , friendly, and works to ensure you have the best dea dealership by working with salesperson Trevin Dayne. He has amazing customer service, very kind , friendly, and works to ensure you have the best deal for your trade in and ensure that you are comfortable with your purchase that it meets the customers satisfaction. He went out of his way to ensure that the car was the best fit for me. He was very detailed in explaining how the car works and took the time to go through every feature of the car. Also, he took me on a tour of their facility and was able to have snacks and a warm and cold beverage. Also, finance manager Devin Jones ensured that I was taken care of and made sure that I found a car that suited my budget. I highly recommend using this dealership, they will definitely see more of me for future trade-in and purchases. This place has amazing customer service. Please check out this dealership and please please go see salesperson Trevin Dayne. Trevin Dayne went out of his way to give me a ring to check in to ensure that I was satisfied with my purchase and loving everything about the car. I totally love my car. This is the best car purchase I’ve ever made. I will be returning in the future. Thank you Trevin. More

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Awesome experience in buying a car! !! Very professional and informative.!! We would buy from Heritage Honda again!!! !! Very professional and informative.!! We would buy from Heritage Honda again!!! More

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Very helpful with getting every thing situated and getting me on my way very clean getting me on my way very clean More

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Sales rep Trevin Dayne made my experience a positive one. I was treated with respect and got exactly what I needed without pressure. It was a pleasure doing business with Trevin and Heritage. I was treated with respect and got exactly what I needed without pressure. It was a pleasure doing business with Trevin and Heritage. More

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Great salespeople with fast appraisal Made sure all needs and concerns were addressed. Highly recommend Trevin as a salesman to ask for when visiting this dealership and concerns were addressed. Highly recommend Trevin as a salesman to ask for when visiting this dealership More

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