Trevor and Assh was amazing!
! Thank you so much we love our Cybertruck it’ amazing
! Thank you so much we love our Cybertruck it’ amazing
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by Willie Bryant
Oct 29, 2026 -
Willie Bryant responded
You guys are amazing!! Thank you so very much!!
Trevor and the team were fantastic in helping me find a
new vehicle after my accident. The buying process was quick and efficient, and I especially appreciated their honest, clear communication throughout.
new vehicle after my accident. The buying process was quick and efficient, and I especially appreciated their honest, clear communication throughout.
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by tylerjoh87
Nov 06, 2026 -
eCarOne responded
Thank you, Tyler, for the wonderful 5-star review, and congratulations on your new BMW! We're sorry to hear about your accident, but we're glad Trevor and our team were able to help make finding your next vehicle a positive experience. We know replacing a vehicle under those circumstances can be stressful, so it's especially rewarding to hear the process was quick, efficient, and transparent. We truly appreciate your trust in eCarOne. Welcome to the family, and we wish you many safe and enjoyable miles in your new BMW!
I traveled from Denver to Texas to buy a car from your
dealership, and I want to be honest: the car is beautiful. It was exactly what I wanted, with no scratches or other visible damage. I also purchased
dealership, and I want to be honest: the car is beautiful. It was exactly what I wanted, with no scratches or other visible damage. I also purchased your vehicle protection plans and paid for everything I agreed to.
However, the most disappointing part was the condition of the interior when the car was delivered. It was dirty and clearly had not been deep cleaned. I didn’t buy a Pontiac—I bought a $50,000 Mercedes, and the inside smells like cigarette smoke. The previous owner had clearly smoked in the car. I understand that can happen with a used vehicle, but you should at least have thoroughly cleaned the interior, including the windows, before delivering it.
The exterior was also extremely dirty when it arrived on the transport truck. I can understand some dirt on the outside after shipping, and I know the driver transports multiple vehicles and cannot wash every one. I have videos I can share if you would like to see the condition. But the interior? Come on, guys.
You are letting customers down over something that a $100 or $200 deep cleaning could have addressed. You lose customers over small, avoidable details like this.
Buying a car is an emotional experience. It is about the impression you leave and the memory a customer takes home. That experience is what makes someone think of your dealership when it is time to buy another vehicle. When you fail to provide that complete service, customers are unlikely to return.
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by ScalzottoIR
Nov 06, 2026 -
eCarOne responded
Giancarlo, first off, thank you for making the trip from Colorado to purchase your Mercedes from us. I've really enjoyed speaking with you, and I appreciate how understanding and kind you've been throughout our conversations.
I completely agree with you that the little details matter, especially when purchasing a luxury vehicle. While I'm glad the Mercedes itself was everything you hoped for, I'm genuinely sorry we missed the mark on the interior cleanliness. That's something we should have done better, and I understand how disappointing it must have been to receive your new vehicle in that condition.
As we discussed, I'm happy to cover the cost of having the vehicle professionally detailed at your home in Colorado. I've also been glad to help you navigate your conversations with Mercedes-Benz Client Care regarding the other concerns we've discussed.
I truly appreciate your thoughtful feedback and the opportunity to get to know you. Thank you again for trusting us with your purchase, Giancarlo. I hope you get many years of enjoyment out of your beautiful Mercedes!
Michael
General Manager, eCarOne
Very accommodating sales staff.
Trevor was good to work with and I appreciated his low pressure approach to selling me my new car. They rely heavily on technology and their technolo
Trevor was good to work with and I appreciated his low pressure approach to selling me my new car. They rely heavily on technology and their technology based customer logging systems which can be a little inconvenient for the casual shopper but all in all, it was helpful if you plan to close a deal on one of their cars. I would recommend this dealership.
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by Marttijb
Nov 06, 2026 -
eCarOne responded
Thank you for the thoughtful 5-star review, and congratulations on your new Audi! We're glad to hear Trevor provided an accommodating and relaxed purchasing experience without any sales pressure. We also appreciate your feedback regarding our technology and customer registration process. While those systems help us keep the purchasing experience organized and efficient, we understand they may feel like an extra step when you're simply browsing. Your perspective is valuable as we continue improving our process. Thank you for choosing eCarOne and for your recommendation. Enjoy your new Audi!
The process of buying a car at ecarone appears to be less
cumbersome than in the past from other dealers. The personnel are professional, accommodating and pleasant to work with. We found our car almost i
cumbersome than in the past from other dealers. The personnel are professional, accommodating and pleasant to work with. We found our car almost immediately and I assumed it would take an entire day to complete the deal, however, we only spent a couple of hours in addition to a test drive.
We had a pleasant experience and I expect we’ll be back!
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by Easyduz
Nov 06, 2026 -
eCarOne responded
Thank you for the fantastic 5-star review, and congratulations on your new BMW! We're glad to hear Trevor and our team made the purchasing process so much easier than you expected. Nobody wants to spend an entire day at a dealership, so it's especially rewarding to know you were able to find the right vehicle, enjoy your test drive, and complete everything in just a couple of hours. We truly appreciate your kind words about our staff and look forward to welcoming you back in the future. Thank you for choosing eCarOne, and enjoy your new BMW!
ECarOne staff was professional, knowledgeable and
efficient for a no issue purchase. I recommend them.
efficient for a no issue purchase. I recommend them.
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by Spink
Sep 04, 2026 -
eCarOne responded
Thank you for the 5-star review! We’re glad Trevor and the eCarOne team made your purchase professional, knowledgeable, and efficient from start to finish. We truly appreciate your recommendation and thank you for choosing eCarOne for your purchase. Welcome to the eCarOne family!
This was the smoothest car-buying experience I’ve ever
had. I came in really stressed but Trevor and Superstar Ash created an extremely friendly and postive environment.
From start to finish, Trevor an
had. I came in really stressed but Trevor and Superstar Ash created an extremely friendly and postive environment.
From start to finish, Trevor and Superstar Ash were professional, knowledgeable, patient, and genuinely kind. They made the entire process easy and straightforward. The rest of the staff were all great. Everything was perfect.
I will definetly recommend and 10 stars to you guys
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by fcsidy
Other Employees Tagged:
Ash Osman
, Joseph Castiglione
Sep 04, 2026 -
eCarOne responded
Thank you for the incredible review and the 10 stars! We’re so glad Trevor and “Superstar Ash” were able to turn what started as a stressful experience into the smoothest car purchase you’ve ever had. Hearing that they were patient, knowledgeable, and genuinely kind is exactly the type of experience we want our customers to have. We truly appreciate your recommendation and thank you for choosing eCarOne for your Tesla. Enjoy your new ride, and welcome to the eCarOne family!
Mid level dealership, they loot the cars of all the
accessories so don’t expect all the floor mats or accessories that come with the car. They force you to use their financing and we waited about 3 hou
accessories so don’t expect all the floor mats or accessories that come with the car. They force you to use their financing and we waited about 3 hours to pay in the waiting room after selecting the vehicle. I’d only come here if you have no other options. The sales people were friendly and low pressure.
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by michael.connolly6614
Jul 29, 2026 -
eCarOne responded
Michael, thank you for your feedback and for recognizing that our sales team was friendly and low-pressure. We're sorry your experience did not meet your expectations.
We do want to clarify a few points for anyone reading your review. We certainly do not remove or "loot" accessories from our vehicles. We sell pre-owned vehicles, and they arrive with varying equipment depending on their previous owner. Every accessory included with the vehicle is photographed and represented in our online listing so customers know exactly what is included before they visit. In fact, we provide a charging cable with every electric vehicle we sell, even when one was not included with the vehicle.
Regarding financing, we do not accept financing from outside lenders because each bank has different funding requirements that we are unable to accommodate. Customers are always welcome to pay cash if they prefer not to finance through us. In your case, our finance team was able to secure you a very competitive interest rate, and we're glad we could provide that option.
Lastly, we sincerely apologize for the wait you experienced. You visited on a Saturday, our busiest day of the week, and that particular Saturday we delivered more than 20 vehicles. While that's not an excuse, it did create longer than normal wait times, and we're sorry for the inconvenience.
We appreciate your business and your feedback, and we wish you many happy miles in your new vehicle.
And all my years of trading cars best experience in a
dealership ever in and out in less than an hour very professional very straightforward and give CarMax account of five Star treatment all the way
dealership ever in and out in less than an hour very professional very straightforward and give CarMax account of five Star treatment all the way
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by c.shelton
Jun 01, 2026 -
eCarOne responded
Thank you for the amazing 5 star review and congratulations on your BMW purchase!
Hearing that this was the best dealership experience you've had in all your years of buying and trading vehicles means a lot to our team. We are thrilled that you found the process professional, straightforward, and efficient, with everything completed in less than an hour. Providing a fast, transparent, and hassle-free experience is exactly what we strive for at eCarOne.
Thank you for your kind words and for recognizing our team's commitment to five star service. Thank you for choosing eCarOne, the Top Rated Used Luxury Car Dealer DFW. Welcome to the eCarOne family, and enjoy your BMW!
Went in and met with Trevor.
The process was straightforward and no headaches. The price you see is the price you pay. Will come back here again.
The process was straightforward and no headaches. The price you see is the price you pay. Will come back here again.
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by dkmistry91
May 28, 2026 -
eCarOne responded
Thank you for the 5 star review and congratulations on your Lexus. We are glad to hear Trevor made the process straightforward, easy, and headache free.
We also appreciate you mentioning our transparent pricing. The price you see is the price you pay, with no haggle pricing, no dealer add ons, and no surprises.
Thank you for choosing eCarOne, Top Rated Used Luxury Car Dealer DFW. Welcome to the eCarOne family. We look forward to helping you again in the future.