Trevor Trpkosh | Page 2

eCarOne responded

Thank you for the great review, Rose! We appreciate you recognizing CFO and the effort he put in to get everything done at lightning speed while working around your hectic schedule. Delivering a professional and efficient experience is exactly what we strive for at eCarOne, your Top Rated Used Luxury Car Dealer DFW. We are glad to hear you are enjoying the vehicle as well. Thank you again for your trust and welcome to the eCarOne family!

eCarOne responded

Thank you for the great review, Donnie! Congratulations on your BMW and we are glad to hear Trevor was able to help you out swiftly. Providing a fast, smooth, and professional experience is exactly what we strive for at eCarOne, your Top Rated Used Luxury Car Dealer DFW. We truly appreciate the recommendation and thank you for recognizing Trevor. Enjoy your BMW and welcome to the eCarOne family!

eCarOne responded

Thank you for the wonderful review! We are thrilled to hear about your experience working with Trevor and congratulations on your BMW X7. Trevor does an excellent job making sure every client feels informed, comfortable, and supported throughout the entire process, and it is great to hear that his patience, communication, and professionalism stood out. At eCarOne, your Top Rated Used Luxury Car Dealer DFW, our goal is to make the car buying process simple, transparent, and completely pressure free while delivering exceptional service from start to finish. We truly appreciate your recommendation and your trust in our team. Enjoy your BMW X7 and welcome to the eCarOne family!

eCarOne responded

Hi Denise, Thank you for your honest feedback and for ultimately choosing to do business with us at eCarOne, Top Rated Used Luxury Car Dealer DFW. We truly appreciate the opportunity. I want to sincerely apologize for the experience you had initially. What you described is not the level of service or attitude we expect from our team. While we do operate with a no haggle pricing model designed to provide transparency and fairness upfront, that should always be communicated in a respectful, helpful, and customer focused way. We never want any client to feel dismissed or that their business is not valued. I am glad TL was able to step in and turn things around, but it should not have taken that extra step to earn your trust. Your feedback is extremely important and will be addressed directly with our team to ensure we continue improving how we communicate our pricing and deliver the experience our customers deserve. Thank you again for your business and for giving us the chance to make it right. We hope to provide you with a much smoother experience next time. The eCarOne Team

eCarOne responded

Anastasia, thank you for the amazing 5 star review. We are thrilled to hear you had a great experience with Trevor and Ash and that you were in and out in about an hour and a half. At eCarOne, the Top Rated Used Luxury Car Dealer DFW, efficiency and quality service are a big part of what sets us apart. Most importantly, we are so glad you love your car. That is what it is all about. Thank you for your trust and your kind words. Welcome to the eCarOne family. We look forward to serving you again in the future.

eCarOne responded

James, thank you for the 5 star review. We are glad to hear your Tesla purchase with Bryan was quick and easy and had you in and out before lunch. Bryan does a great job keeping the process smooth and efficient, and it is awesome to know that stood out to you. We truly appreciate the recommendation and look forward to helping you again on your next purchase. Welcome to the eCarOne family and thank you for choosing us.

eCarOne responded

Thank you, Cory, for the 5 star review and for choosing eCarOne again for your BMW purchase. We truly appreciate your repeat business and are glad to hear Trevor and our team provided a no pressure shopping experience along with a quick and efficient in and out delivery once you made your decision. That balance of transparency, efficiency, and high quality preowned luxury vehicles is exactly what we strive for every customer. Welcome back to the eCarOne family. Thank you for your continued trust, and we look forward to helping you again when the time comes for your next vehicle.

eCarOne responded

Thank you for taking the time to share your feedback, Hermann. We appreciate you choosing eCarOne for your BMW purchase and are glad to hear Trevor communicated well throughout the process, listened to your needs, and had the vehicles ready for test drives. It is also great to know our management team made the experience friendly and welcoming. We do appreciate you noting the missing tow hook. Your feedback helps us continue to improve our delivery and detail process. Thank you again for your business and for giving us the opportunity to earn your trust. We hope to assist you again in the future.

eCarOne responded

Thank you for the 5 star review, Elizabeth. We truly appreciate you choosing eCarOne and taking the time to share such thoughtful feedback. We are glad to hear Trevor made the process comfortable, informative, and pressure free from your first inquiry through delivery. Taking the time to answer every question and allowing you to move at your own pace is exactly the experience we aim to provide. It is great to know that once you arrived, everything was seamless and confirmed you made the right decision. Thank you as well for recognizing the rest of our team and their professionalism. Congratulations on your Tesla, welcome to the eCarOne family, and we look forward to assisting you again in the future.

eCarOne responded

Thank you for the 5 star review. We truly appreciate you choosing eCarOne for your Audi purchase and taking the time to share your experience. We are glad to hear you valued our competitive pricing on low mileage EVs and our no haggle approach, which is designed to make the process quicker and more straightforward. Thank you again for your business. Welcome to the eCarOne family and we look forward to assisting you again in the future.