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Trey Starnes
Trey Starnes at Autohaus BMW

Trey Starnes

Service Advisor

Autohaus BMW

3015 S. Hanley Road
St. Louis, MO 63143

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4.8
98 Reviews

My name is Trey Starnes. I have been a service writer for a little over 4 years. I was an express technician for 6 years from 2015-2021. I am a true believer that bringing your beloved vehicle in for service is not a bad thing. It means you care and want your vehicle to last. I believe the same goes for service as a whole. With me, you will have confidence that I will provide you with accurate information and assist on giving you the best options for you to keep your vehicle running properly. You will find with me that you will be given kind, efficient, and great service. I love to get to know my customers and i cant wait to meet you and hear about your experience with me and our great service department

Dealership Experience

2 yrs, 3 mos

Industry Experience

10 yrs, 5 mos

Specialties & Trainings

technician training

express service writer training

4.8

98 Reviews

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98 Reviews of Trey Starnes

October 11, 2025

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Employee Rating

Difficult communication. Appointments not kept after being scheduled. High prices. Hard to reach people by phone. The technician’s video is hard to access. Servic More

by rgcatus
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Todd Feuerhaken

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Oct 13, 2025

Autohaus BMW responded

Thank you for taking the time to share your feedback with us. Your input is important to us, and we're committed to making any necessary improvements. If there's anything specific you'd like to share to help us make it better, please don't hesitate to let us know

October 07, 2025

Dealership Rating
Employee Rating

Autohaus always provides incredible services. Technicians are great, advisors fantastic! Wouldn’t take my personal vehicle anywhere else More

by Treeyums
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Chris Clem, Todd Feuerhaken

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Oct 07, 2025

Autohaus BMW responded

Thanks for the 5 - star review and the kind words! We're thrilled to hear about your great experience with us.. Your glowing feedback truly brightens our day. We're honored to have had the opportunity to serve you. It's customers like you who make our work so rewarding. If there's anything else we can do to make your visits more special, please don't hesitate to let us know.

October 02, 2025

Dealership Rating
Employee Rating

Service, techs and office personnel were fabulous from start to finish. Pricing was as promised. Timing was excellent! More

by scott haggerty
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: James Pfiefer

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Oct 02, 2025

Autohaus BMW responded

Thank you for the review! We pride ourselves as accommodating, transparent, and friendly as possible in order to create a 5 - star experience with us. Thank you for choosing Autohaus BMW, we ae thrilled to hear about this experience.

October 02, 2025

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Employee Rating

Service was great as usual. Communication could be better. I could not get a hold of the advisor directly via the adviser’s direct number, I always had to leave a voicemail. More

by seekaziz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Oct 04, 2025

Autohaus BMW responded

Thank you for the review! We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again.

October 02, 2025

Dealership Rating
Employee Rating

Autohaus is competent, thorough, accommodating, easy and a pleasure to deal with. Beautiful place to get service or buy a vehicle. More

by Mr Moke
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Todd Cherry

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Oct 04, 2025

Autohaus BMW responded

Thank you for the review! We pride ourselves as accommodating, transparent, and friendly as possible in order to create a 5 - star experience with us. Thank you for choosing Autohaus BMW, we ae thrilled to hear about this experience.

October 01, 2025

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Employee Rating

Autohaus is great excellent work and easy to deal with and they keep you informed More

by Ddm52
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Oct 02, 2025

Autohaus BMW responded

Thanks for the review! We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

September 30, 2025

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Employee Rating

They offered fantastic service and a great video of the service. It was a quick turnaround. More

by rpmarcus
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Todd Feuerhaken

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Sep 30, 2025

Autohaus BMW responded

Thanks for the review! We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know!

September 24, 2025

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Employee Rating

This is my first BMW and the service I received from your company was Amazing 👏 I showed my family the video of my car being service and everyone thought it was top notch Nice Work Thank You More

by Jackson9702
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Sep 25, 2025

Autohaus BMW responded

Thanks for the 5 - star review! We are glad to hear we provided you with top-notch service! We appreciate the feedback and would love to work with you with you again.

September 16, 2025

Dealership Rating
Employee Rating

After replacing my rear air bags on suspension, I scheduled appointment to reset ride height to factory specs. Thank you for taking care of my needs as usual when I need certified repairs on my 2004 More

by gregkohlberg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Check in staff

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Sep 16, 2025

Autohaus BMW responded

Thanks for the review! We are thrilled that you enjoyed your experience with us. We will be sharing your feedback with our team, and please revisit us again!

September 08, 2025

Dealership Rating
Employee Rating

The staff was very friendly and I attentive and I will always be bringing my car back to here More

by Teend_5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Sep 08, 2025

Autohaus BMW responded

Thanks for the 5 - star review! We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again.

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