Trey Starnes
Trey Starnes at Autohaus BMW

Trey Starnes | Page 10

Service Advisor

Autohaus BMW

3015 S. Hanley Road
St. Louis, MO 63143

Contact Me
4.8
138 Reviews

My name is Trey Starnes. I have been a service writer for a little over 4 years. I was an express technician for 6 years from 2015-2021. I am a true believer that bringing your beloved vehicle in for service is not a bad thing. It means you care and want your vehicle to last. I believe the same goes for service as a whole. With me, you will have confidence that I will provide you with accurate information and assist on giving you the best options for you to keep your vehicle running properly. You will find with me that you will be given kind, efficient, and great service. I love to get to know my customers and i cant wait to meet you and hear about your experience with me and our great service department

Dealership Experience

3 yrs

Industry Experience

11 yrs, 2 mos

Specialties & Trainings

technician training

express service writer training

4.8

138 Reviews

Write a Review

138 Reviews of Trey Starnes

March 07, 2025

Dealership Rating
Employee Rating

The service department and sales team are outstanding! I recently had my car in for service. Trey was extremely accommodating and professional. I highly recommend! More

by jandrews918
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Trey Starnes

Mar 07, 2025

Autohaus BMW responded

Thank you for the 5 - star review! We are happy that Trey impressed you in this way. We are very lucky to have him at Autohaus BMW. Take care and see you next time!

March 06, 2025

Dealership Rating
Employee Rating

This dealership has ALWAYS taken exceptional care of my vehicle and our relationship. I highly recommend to anyone getting service or making a purchase. More

by lizvallihall
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Chris Clem

Mar 06, 2025

Autohaus BMW responded

Thank you for the review! We appreciate you taking the time to let us know about your experience! If there's anything else we can help you with, please let us know

March 05, 2025

Dealership Rating
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You have to own a BMW to experience this it’s sort of class my service was exceptional well More

by marvinmosby65
Service Price Transparency
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Service Time
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Recommend Dealer
Yes
Mar 05, 2025

Autohaus BMW responded

Thanks for the review! We are thrilled that you enjoyed your experience with us. We will be sharing your feedback with our team, and please revisit us again!

Mar 05, 2025

marvinmosby65 responded

It’s like belonging to an elite club, everyone is so helpful. I can’t wait to go back 👍🏾

March 01, 2025

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Fast, courteous, happy I purchased the tire replacement package offered when I purchased the car. 2 tires replaced in 2 years. More

by X5 owner
Service Price Transparency
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Recommend Dealer
Yes
Mar 03, 2025

Autohaus BMW responded

Thank you so much for sharing your experience with Autohaus! Our goal is 100% customer satisfaction, and it sounds like we achieved that goal with you. The team will be thrilled to hear your feedback!

February 13, 2025

Dealership Rating
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My service representative was very professional and welcoming and my wait time was pleasant and wait time was very minimal. More

by mb8011
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Feb 13, 2025

Autohaus BMW responded

Thank you for the review! We are happy that Trey impressed you in this way. We are very lucky to have him at Autohaus BMW. Take care and see you next time!

February 12, 2025

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Employee Rating

Chris Clem and others never blink when I rush in upset over my daughters car issue, me unannounced-as in Her Purse Stolen = NO CAR FOB ~ Help ! More

by thorntoncb
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Recommend Dealer
Yes

Other Employees Tagged: Chris Clem , Brent Overton

Feb 13, 2025

Autohaus BMW responded

Thanks for the review! Our team of professionals is dedicated to providing the best there is to offer. If there's anything else we can help you with, please let us know.

February 11, 2025

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Employee Rating

Pleasant environment. My advisor kept me up to date on the services and I was in and out in a reasonable amount of time More

by John
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Recommend Dealer
Yes
Feb 11, 2025

Autohaus BMW responded

Thanks for the 5 - star! We are pleased to know about your positive experiences with us. We are grateful to have such a positive and prompt staff. Thank you for choosing Autohaus!

February 07, 2025

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Very efficient, very capable and very professional. I was pleased with the service from all staff More

by Rjg1949
Service Price Transparency
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Service Time
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Recommend Dealer
Yes
Feb 10, 2025

Autohaus BMW responded

Thank you for the review! We appreciate you taking the time to let us know about your experience! If there's anything else we can help you with, please let us know

February 07, 2025

Dealership Rating
Employee Rating

I was very pleased with the work performed. I was disappointed however that my car was not washed before being returned to me and also had finger prints and marks on the windows on the interior More

by nick moehle
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
Feb 10, 2025

Autohaus BMW responded

Thanks so much for sharing your experience with Autohaus! Our goal is 100% customer satisfaction, and I'm sorry you had an unfortunate experience. Sorry about the car wash incident but I do know for sure that the car wash was out of order and we had to replace the whole new car wash. It was a notice on every service advisor desk, so there could have been a misunderstanding. You welcome to bring your car here anything for a wash, again sorry for any misunderstanding regarding the car wash.

February 06, 2025

Dealership Rating
Employee Rating

Friendly staff and great communication. For our recent service appointment, we were giving a loaner car and kept informed for the work that was being done on our car. no surprises More

by KW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Talia(?) greeted me at the service desk. Friendly and professional.

Feb 06, 2025

Autohaus BMW responded

Thanks for the 5 - star! We are pleased to know about your positive experiences with us. We are grateful to have such a positive and prompt staff. Thank you for choosing Autohaus!

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