Tri Le | Page 15

Being from NJ I located a car that Patrick Subaru had in inventory via Cars.com and contacted them via e-mail. Response back was both prompt and courtious and confirmed the car was still in inventory. Sin inventory via Cars.com and contacted them via e-mail. Response back was both prompt and courtious and confirmed the car was still in inventory. Since I had a car to trade I was informed to get a quote from car trader.com and have it sent to the dealer. It was indicated to me that if the car was in the condition I descripted to car trader it was very likely Patrick Subaru would honor the price given. After some phone calls and e-mails a deal was struck and Mr. Le sent me a detailed e-mail outlining the necessary information I would need to purchase the car and register it in NJ. Upon arriving at the dealer I was met by Mr. Le as I entered the front door. My trade was evaluated and as discussed Patrick Subaru honored the car trader.com price. The rest of the sale was handled promptly and I was in and out of the dealership within an hour and a half with the necessary documents to register the car in NJ. While completing my NJ registration there was a small problem with an additional piece of NJ documentation the dealer needed to fill out. I contacted Mr. Le and faxed him the form. Patrick Subaru continued their excellent sales support and the completed form was faxed back to the NJ DMV within 30 minutes. Since I had traveled quite a distance several days earlier to purchase the car, Patrick Subaru and Mr. Le agreed to meet me half way to deliver the car. This extra attention to my particular sale was greatly appreciated. I have purchased several cars over the years and had my share of problem dealers. However, Patrick Subaru has renewed my faith that there are actually good car dealers out there. Even with the complications of being an out of state buyer I can honestly say this purchase experince was pleasurable. In closing I would definately recommend Patrick Subaru to others interested in Subaru cars. More

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i was very happy with the service i got when i walked it was able to get my price and a great rate!!! Also working with tri lee was a pleasure he knows a lot and is a good sales man. I am in real estate sal was able to get my price and a great rate!!! Also working with tri lee was a pleasure he knows a lot and is a good sales man. I am in real estate sales so i know the game and he did a great job. Seemed young nice and full of energy. More

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From my initial inquiry on-line (which I received a response in about 10 minutes) to my leaving the lot with my new car, everything about the experience was far above my experiences at other dealership response in about 10 minutes) to my leaving the lot with my new car, everything about the experience was far above my experiences at other dealerships. I worked with Tri Le and he was very helpful answering all of my questions, and didn't try to pressure me into anything I wasn't looking for. Tri walked me through every step of the process and explained everything. I would definitely recommend Tri and Patrick Subaru to anyone. More

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Brenda & Tri were super helping me rehook my phone to cars' bluetooth, where no one else could. I greatly appreciated this and I recommend Patrick Subaru highly. Brenda is the most informative service ma cars' bluetooth, where no one else could. I greatly appreciated this and I recommend Patrick Subaru highly. Brenda is the most informative service manager, and has helped me numerous times. More

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I bought my 2012 Forester Limited with the assistance of Truecar.com. The price came in at the "Great Price" category. I avoided all the haggling which I hate. It was all handled by email, although they Truecar.com. The price came in at the "Great Price" category. I avoided all the haggling which I hate. It was all handled by email, although they certainly gave me their cell phone numbers if I preferred. The costs were all presented up front and there were no hidden fees when it came to the signing. I drove an hour from my home as it was the best deal in my region and well worth the fairly short trip. The closest dealer was charging $300.00 more including what I believe was a phony "port fee" and the other dealer would not return my emails and charged $100.00 more for documentation fees than Patrick Subaru. The car was completely ready to leave when I arrived without any hitches. One slight smudge on the leather seat was quickly cleaned,and my salesman gave me a very nice car cleaning kit for my slight trouble. Far an away this was the best car buying experience I've ever had with the combination of Truecar.com and Patrick Subaru. More

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Tri handled me perfectly... not too much pressure, open, friendly and informative. I made my own decision to buy, which he correctly recognised that would be the only way I would buy. I will be recommend friendly and informative. I made my own decision to buy, which he correctly recognised that would be the only way I would buy. I will be recommending the dealership in the future. More

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Tri was very helpful and eager to find the car that met my exact requirements. He followed-up when he said he would and did everything he said he would. Having worked in technical customer service for the my exact requirements. He followed-up when he said he would and did everything he said he would. Having worked in technical customer service for the past 20 years, it's rare and refreshing to deal with someone that clearly has a customer focus. More

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I knew I wanted a Subaru and the 2012 legacy has everything I could possibly want in a car. Have heard great reviews about Patrick's and Tri right here on dealer rater and that is the main reason w everything I could possibly want in a car. Have heard great reviews about Patrick's and Tri right here on dealer rater and that is the main reason we went all the way to Shrewsbury. So glad we got to work with Tri, who was the perfect combination of being professional and enthusiastic about the product, but never pushy about the sale. He answered every question I had, took care of all the insurance and plate tranfers, even alerted me to make sure the policy date was right when our insurance guy was confused. Not that one day difference on the policy would have been that bad, but Tri really seems to pay attention to every little detail and really loves his job. I would recommend Patrick's and Tri to anyone shopping for a Subaru! More

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Our new 2011 Legacy is the second Subaru we purchased, and third in our family, at Patrick Subaru. We were somewhat disappointed (hence the "4" rating for Customer Service) when a salesman did not come and third in our family, at Patrick Subaru. We were somewhat disappointed (hence the "4" rating for Customer Service) when a salesman did not come out to speak with us as we were looking at cars in the upper lot. We had to go into the showroom to have someone approach us after about 5 minutes to ask if we were being helped. However, once we met Tri and began working with him, our experience changed. He was personable, respectful, knowledgeable and accommodating. We have never worked with so nice a salesman. He was patient with us and gave us the information we needed to make this unplanned purchase. We did have a problem with the car shortly after leaving the lot, but he was available by phone as he said he would be and assisted greatly in having our car serviced the next day. Tri's customer services is truly a "5". Tri is simply a huge asset to your company. We love Subarus, as our history would tell you, but we would come back to Patrick's to have Tri be our saleman again. Marna and Bill Mucha More

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Tri was the most professional car salesperson I have ever worked with. He was very knowledgeable about his product and treated my wife and me with intelligence and respect. worked with. He was very knowledgeable about his product and treated my wife and me with intelligence and respect. More

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