Tri Le | Page 17

I test drove and purchased a 2011 Impreza WRX. I had not owned a Subaru before but the sales rep Tri Le was so very knowledgeable and so patient that I became 100% confident in buying into a new brand. He owned a Subaru before but the sales rep Tri Le was so very knowledgeable and so patient that I became 100% confident in buying into a new brand. He even came back in to the dealership on Sunday his day off, because a new WRX had just arrived and he honestly wanted me to have an oppotunity to consider purchasing it. Tri made everything in the buying experience very clear and Rob Bernier put the final paper work together with such ease and in a straight forward and helpful manner. There was no haggling, no hidden costs, everything was professional and friendly. I will recommend to everyone who is especially thinking about a new car, to definitely talk to Tri at Patrick's. No doubt the other sales reps are excellent as well; the atmosphere at Patrick's Subaru is so calm, quiet and relaxed; Tri and Rob were indeed terrific. The WRX is awesome! More

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I came to Patrick Subaru with some credit problems, but they made my dream come true despite my odds! My experience was great overall. Tri Le was insightful, knowledgeable, friendly, and foremost i felt they made my dream come true despite my odds! My experience was great overall. Tri Le was insightful, knowledgeable, friendly, and foremost i felt as though i was involved in honest interaction. This was my first time buying a car on my own and he made it a good experience. I love my new WRX!! Many thanks, Jeff Sorrell More

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A friend sent me to Patrick because he has been very pleased with them. I was told to see Tri because of all that he has done for my friend. The price that I was give pleased with them. I was told to see Tri because of all that he has done for my friend. The price that I was given for my trade was not ideal, but it was fair. Everyone worked to ensure that my payments and %rate were at a comfortable place for me. Very satisfied. More

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My wife and I went to Patrick Subaru after searching for highly rated Suvs on the Consumer Reports website. We intended to purchase a Forester because of its safety rating and ability to handle New England highly rated Suvs on the Consumer Reports website. We intended to purchase a Forester because of its safety rating and ability to handle New England weathers. Tri Le spoke to us, understood our needs, and convinced us to purchase a 2011 Impreza. We could not be happier with both the customer service and the vehicle. More

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Latest purchase is a Subrau - Outback. This is 5th car Latest purchase is a Subrau - Outback. This is 5th car for our family in the last 15 years, the last buying experience was at Patrick Subrau. And t Latest purchase is a Subrau - Outback. This is 5th car for our family in the last 15 years, the last buying experience was at Patrick Subrau. And this has been the best. There was 'NO Pressure from the Sales people', the pricing was good and the sales team very knowledgeable both functionally and technically. 4 months ago, they gave me an awesome presentation of Car ... the discussion then was centered around Subrau's boxer engine, the center gravity and the AWD. I did test the Outback, I liked it but I waited for 4 months to further research on the Car. I went back with more knowledge and finished the deal under 45 minutes. Tri Lee was the Salesman, he was very knowledgeable about the car and extremely professional. Towards the end of Dec we drove the car home from the dealership, we have now clocked about 1000 miles and we have had a good snow shower. The car is functioning exactly the way they had promised and I did climb my hill without any skids, it was a like a miracle. I will recommend Patrick Subrau for locals and people like me who have come from overseas as well. Mey Lakshmanan More

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My wife and I were looking for a small SUV so we started out by researching the Toyota RAV 4, the Nissan Rogue, the Honda CRV, and the Subaru Forester. After driving all the cars, we eliminated the Rogue a out by researching the Toyota RAV 4, the Nissan Rogue, the Honda CRV, and the Subaru Forester. After driving all the cars, we eliminated the Rogue and the RAV 4. Then we started focusing on the features of each vehicle and the costs. Clearly, both SUVs are terrific cars and each one has its strong points. But the Forester clearly won the day by having a much better price. When we started our quest, we went to Patrick Subaru and met Tri Le. Tri was very professional, friendly, and extremely knowledgeable about Subarus. He patiently led us through a process that would show us the features of the Forester, and this helped a lot. We did not talk $$$ on the first visit, which was exploratory in nature. On our second visit (for another test drive), Tri gave us the MSRPs for both the Forester with the Automatic Transmission and the one with the 5 speed Manual. Again, no pressure, no hype. Tri did check in with us via the phone to see if we had any questions or concerns. His attention was not pushy at all. Finally we decided to go with the Forester. I visited some other dealerships to see the deals they were offering but I told each that I was going to give Patric Subaru a chance to match or beat...this process did not make me a fan favorite in the other dealerships but I was up front about it. When I finally got back to Tri this week, I had my research complete and I knew what I could purchase a Forester for from another dealer. Tri sharpened his pencil and came back with a number; it wasn't good enough for me to take. So we bargained back and forth for a while, and Tri had to get his management involved before he could give me a lower price. This haggling took a while but at no time was it uncomfortable for me. After a lot of give and take, we settled on a price and shook hands. I think it was a Win/Win for both parties. We now have a new Forester in our driveway and Patrick as another customer. I will absolutely recommend Tri and Patrick Subaru to anyone who's looking for a Sub. I have not typically enjoyed the car-buying experience but doing the homework, playing honestly, and having Tri to work with changed all that. Overall, an excellent experience! More

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Our experience purchasing our new Subaru from Patrick's was as painless as this process could possibly be. The entire staff was friendly, and our salesperson. Tri, was a pleasure to work with. He was patie was as painless as this process could possibly be. The entire staff was friendly, and our salesperson. Tri, was a pleasure to work with. He was patient throughout the process and extremely knowledgeable about the car we were purchasing. He had excellent and thorough answers to all our questions. And, he took all the necessary time to show us how everything works on the car - we did not feel rushed through the process. We would definitely recommend Patrick's Subaru, and will certainly contact Tri for any future Subaru purchases. More

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I went to this dealership as a recommendation from friends. I was treated great from the minute I walked in and everyone was very polite. Tri was fantastic and so convenient. Tri took time to work wit friends. I was treated great from the minute I walked in and everyone was very polite. Tri was fantastic and so convenient. Tri took time to work with me and to help me find the car that was great for me. After I found a car the finance department was very helpful in helping find me a price I could pay monthly. This was the first time I have ever bought a brand new car from a dealer and this was one of the best dealers I went to and I was not pushed to buy I was helped in getting the car I wanted. More

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I found this dealership through a service which is offered on the Consumer Reports web site. Through this service, I did not have to bargain and purchased the car for a set price. I did everything o offered on the Consumer Reports web site. Through this service, I did not have to bargain and purchased the car for a set price. I did everything over the telephone and was exceptionally happy. One of their salesmen, Tri, helped us through the entire process of purchasing a car.... this was somewhat complicated by the fact that we were out of state. Tri gave me his personal cell phone and I was in frequent contact with him over a period of several days. He was always available.... and that includes nights and weekends when I was not working. He was exceptionally patient, informative, knowledgeable, pleasant......... he seemed to be the antithesis of what the stereotypical car salesman is supposed to be. He was not pushy and he came off as being completely genuine (I would like to think I'm a good judge of character). He looked into the laws of purchasing a car in the state we live in and communicated that effectively. After I purchased the car and drove off the lot, Tri called me back at 8:30pm the following night when I had a question about one of the functions which I could not get to work. I have a pet peeve about people not caring to do their job well when they work in customer service. This was not the case with my experience and when it comes time to purchase another new car, we will go through Consumer Reports/Zag.com again and I will certainly be giving the same salesperson a call. More

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Just purchased my second Subaru from Patric Subaru - never thought about going to a different dealership, even though there are others closer to home. The people there are very professional and pleasan never thought about going to a different dealership, even though there are others closer to home. The people there are very professional and pleasant to deal with. I will be going back when it's time to buy the next one. More

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