Tristan Mantovani

My husband and I purchased a 2021 Kia Telluride from Ferguson KIA two days ago… this dealership is not trustworthy. We worked with Tristan and it was not a good experience. He was not upfront or honest Ferguson KIA two days ago… this dealership is not trustworthy. We worked with Tristan and it was not a good experience. He was not upfront or honest with multiple things. We asked specifically about the 160 point inspection that the dealership says they perform on all used vehicles they sell. We asked to see the specific results of that inspection for the vehicle we were purchasing, and Tristan said that was not an option of something we could view. He kept reverting back to the talking point that they had put $4000 into the vehicle to address other things (tires, windshield, and cabin filter). But he would not show us the report of how the car performed on that 160 point inspection. Next issue: when we went to pick up and purchase the vehicle, it barely had an eighth of a tank of gas. I asked Tristan about it, and his response was “all of the used vehicles we sell only come with a quarter of a tank of gas… new vehicles come with a full tank.” It was a bizarre and off putting response. If that is truly the policy of Ferguson, then that is not a good policy… it turns what should be a pleasant and happy experience into a less than happy one. The first thing the buyer has to do is drive to the gas station and pay $50 to fill up the new car they just purchased. (That’s not a good business model Ferguson KIA in regards to retaining customers). An additional issue: the car was not clean. The car was “detailed” according to Tristan, but it was still filthy. There was grime, dog hair, crumbs, dried up old food throughout the vehicle. It was gross. So after we took the car to put gas in it (since it had a 1/8 of a tank “per company policy”, we then had to pay to have it actually cleaned). ***And the last major issue (which was a very expensive issue): is that after we signed the paperwork and walked outside to get into our new vehicle that we just purchased, Tristan hands us *one key*. We asked for the other key, and were told that this vehicle only has one key, and then Tristan walked away. My husband went inside of the dealership to ask about the second key (which is standard that vehicles usually come with a key and a spare key). Tristan simply said, “this vehicle has one key”. This information should have been disclosed to us BEFORE we purchased the vehicle, not AFTER we signed the paperwork. This is wrong. Tristan was dishonest and shady and the definition of a “used car salesman”. We called Kia today to ask how much a second key would cost us, and Kia said it would cost $790 plus tax. That is over $800 for a second key (***that the car should have already come with***). My husband is a disabled veteran, and we have multiple young children. These extra expenses are not things that we can afford, and it is not right that Ferguson Kia has allowed these shady business practices to occur. What an unfortunate and disappointing transaction. More

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Everyone was super friendly and they made sure we were taken care of and got us in and out pretty quickly! taken care of and got us in and out pretty quickly! More

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Great to deal with and knowledgable. Ensured everything went smoothly. Overall was a great experience Ensured everything went smoothly. Overall was a great experience More

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They went above and beyond to get us into a safe and reliable vehicle. Tristen and CJ are wonderful people! I would recommend going to KIA Ferguson to anyone. reliable vehicle. Tristen and CJ are wonderful people! I would recommend going to KIA Ferguson to anyone. More

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I would recommend Ferguson Kia in Broken Arrow, OK. They listened, and quickly addressed my desires, needs, and concerns, They follow up with my satisfaction after purchase also. They listened, and quickly addressed my desires, needs, and concerns, They follow up with my satisfaction after purchase also. More

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Very clean dealership, very informative answering every question and making the process enjoyable and easy to understand question and making the process enjoyable and easy to understand More

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Great Selection of cars! They found us just what we were looking for. Tristan was very professional. They found us just what we were looking for. Tristan was very professional. More

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Our experience as out-of-state customers was exceptional! Dylan, Tristan, and JR addressed all our concerns promptly and remained transparent from start to finish! I was skeptical to make a 6+ hour drive, b Dylan, Tristan, and JR addressed all our concerns promptly and remained transparent from start to finish! I was skeptical to make a 6+ hour drive, but it was so worth it. The experience was personable and they went above and beyond to make us feel valued. There's no doubt in my mind that I will be a returning highly satisfied customer. Thanks guys! More

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Great experience. Very professional. Car was ready for me when I arrived and I spent a typical amount of time to complete the deal. Tristan texted me a few videos w Very professional. Car was ready for me when I arrived and I spent a typical amount of time to complete the deal. Tristan texted me a few videos which answered my questions before I was able to come to the dealership in person. This was very helpful. The finance person was also great, but I didn't catch his name. More

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This was second time purchasing a vehicle at Ferguson with great service. The team is friendly, transparent, and honest. Working with Tristan and JR was such a wonderful experience. I will continue to pu with great service. The team is friendly, transparent, and honest. Working with Tristan and JR was such a wonderful experience. I will continue to purchase all vehicles at Fergurson. More

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