Troy Craig
Troy Craig at Audi Wyoming Valley

Troy Craig

Finance Manager

Audi Wyoming Valley

1470 PA-315, Suite 3
Wilkes-Barre, PA 18702

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4.9
328 Reviews

Dealership Experience

9 yrs, 2 mos

Industry Experience

9 yrs, 2 mos

Specialties & Trainings

Audi Certified

4.9

328 Reviews

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328 Reviews of Troy Craig

June 13, 2025

Dealership Rating
Employee Rating

John and Troy were great. Very understanding of a budget and overall nice to work with. More

by alissapelick17
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: John Laino

June 11, 2025

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Very easy to work with! Usual high quality work performed. Good communication, etc.. my go to Audi dealer! More

by RLUCIANI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mitch Kotarski, Brian Kutzor , Lexi

May 28, 2025

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I had a great experience with Wyoming Valley Audi. The team was friendly, efficient, and professional from start to finish. They took the time to answer all of my questions thoroughly and made the ent More

by njwise
Sales Price Transparency
Trade-in Experience
Purchase Time
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Recommend Dealer
Yes

Other Employees Tagged: Stephen Kotch

May 24, 2025

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Employee Rating

No Hassle, and great people to work with! Much appreciated!! Didn’t stop until I got the deal I wanted! More

by Mworth2083
Sales Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: John Laino

May 19, 2025

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Joe was very personable and very helpful. I was hesitant on buying a new vehicle and he made the entire process easy and comfortable. More

by CHRISTISONKELLY12786
Sales Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Joe Garcia

May 16, 2025

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Troy and Curtis were very kind and extremely clear with me throughout the whole process! They made sure everything between paperwork and going over the physical car was went over with me before leaving and More

by brynn0310
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Curtis Maleninsky

May 04, 2025

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Employee Rating

Everyone is very professional and know the vehicles. I would definitely recommend them to my family and friends. They are truly knowledgeable, More

by ddzaleppa
Recommend Dealer
Yes

Other Employees Tagged: Troy Craig

May 01, 2025

Dealership Rating
Employee Rating

Everyone was helpful. Darleen was knowledgeable. Darleen explained the car's features. She made the experience a pleasure. More

by PAULAP7804
Recommend Dealer
Yes

Other Employees Tagged: Troy Craig

April 27, 2025

Dealership Rating
Employee Rating

The dealership and salesperson, Joe Garcia, were attentive to my preferences and timeline and found the exact Audi A5 I was looking for. There was no pressure and I was informed through the entire p More

by calajulie
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Joe Garcia, Brian Kutzor

April 26, 2025

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Employee Rating

John has much to learn about the product, but is very obliging and willing to get the information asked… he is young, he will learn. The worst part of the buying experience is the “ secondary sales pitch More

by Raymo
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Apr 26, 2025

Audi Wyoming Valley responded

Thank you for taking the time to share your thoughts and observations with us. We truly value feedback like yours, as it allows us to continually improve and refine the experience we offer. I'm very glad to hear that John made a positive impression with his willingness to assist. He is indeed newer to the team, but he shows great promise and enthusiasm for learning the Audi brand inside and out. We are confident that with time and experience, he will continue to grow into an outstanding resource for our customers. Regarding your experience in the financing process, I appreciate you sharing your perspective. Our intention when presenting additional protection products is simply to provide information on available options that many customers find valuable over time. That said, we recognize that each customer's needs are different, and it is never our desire to make anyone feel pressured or uncomfortable. Transparency is important to us, and it’s helpful to hear that a more straightforward and open approach is what you value most — that is absolutely the standard we aim for. If you have any other questions or if I can assist with anything else, please feel free to reach out. I appreciate the opportunity to work with you and look forward to helping however I can. -Mitch Kotarski General Sales Manager

Apr 28, 2025

Raymo responded

Over all, I think you have a fine dealership. What I have found unethical non the past, is including road hazard to a tire purchase without out asking if I wanted it. I asked for an “ out the door “ price on tires , I noticed a $160 addition cost, apparently $40 / tire. I reached out after I noticed, but did not hear back from your representative.., I just lived with it, but I resented it. I will think twice before buying tires there again. All anyone wants is a square deal. No surprise costs. But I usually get good service from WVA. I have had positive dealings with Brian. I have dealt with him for near 10 years.He seems to care. Joe mislead me on the tires. I have dealt with him for years as well, but I will be more cautious in the future. This is the first time I have never dealt with Troy. I suspect a portion of his compensation comes from selling additional warranties. But he seems competent. John is a nice kid and could not have been more obliging, but has much to learn.

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