Tyge Anderson

Pat Lobb Toyota of McKinney responded

Hello Sharon, We appreciate the feedback, after reviewing the situation there are a few things that need to be clarified. First, there is a difference between the "Maintenance required" light, and the "Engine Maintenance Required" light which we spoke about in detail during our phone conversation. The vehicle came in at 84,460 miles for maintenance, at that time the maintenance light was reset and there were no other existing lights. At 94,744 miles the vehicle came back because the "Maintenance Required" light was on. At that point you stated to the advisor that you had it serviced at another place between 84k and 94k miles. That would suggest the light was reset and a non-issue between those services. The tech notes state clearly that they verified there were no other notes and no codes stored at that time. At 98,342 miles the vehicle came in for an airbag recall. The maintenance was not performed, and therefore the light was not reset. No lights were on during the inspection, and nothing was mentioned to the advisor. At 100,381 miles, we diagnosed the "Engine Maintenance Required" light and verified it required the same repair that was covered under the Customer Support Program that extended the coverage to 100,000 miles. Based on the circumstance, our dealership applied a 20% discount. At no point is this negligence on anyone's part. It is simply an unfortunate situation that I believe we handle fairly. The nature of your multiple reviews suggests you have a very different opinion, and that is ok. Happy to help however we can, but we cannot fix cars for free. The expiration of the CSP is a hard deadline. The discount applied was an offer of goodwill from the dealership. David Jurs Service Manager Pat Lobb Toyota (214) 544-8974

Pat Lobb Toyota of McKinney responded

Hello Sharon, We appreciate the feedback, after reviewing the situation there are a few things that need to be clarified. First, there is a difference between the "Maintenance required" light, and the "Engine Maintenance Required" light which we spoke about in detail during our phone conversation. The vehicle came in at 84,460 miles for maintenance, at that time the maintenance light was reset and there were no other existing lights. At 94,744 miles the vehicle came back because the "Maintenance Required" light was on. At that point you stated to the advisor that you had it serviced at another place between 84k and 94k miles. That would suggest the light was reset and a non-issue between those services. The tech notes state clearly that they verified there were no other notes and no codes stored at that time. At 98,342 miles the vehicle came in for an airbag recall. The maintenance was not performed, and therefore the light was not reset. No lights were on during the inspection, and nothing was mentioned to the advisor. At 100,381 miles, we diagnosed the "Engine Maintenance Required" light and verified it required the same repair that was covered under the Customer Support Program that extended the coverage to 100,000 miles. Based on the circumstance, our dealership applied a 20% discount. At no point is this negligence on anyone's part. It is simply an unfortunate situation that I believe we handle fairly. The nature of your multiple reviews suggests you have a very different opinion, and that is ok. Happy to help however we can, but we cannot fix cars for free. The expiration of the CSP is a hard deadline. The discount applied was an offer of goodwill from the dealership. David Jurs Service Manager Pat Lobb Toyota (214) 544-8974

Pat Lobb Toyota of McKinney responded

Thank you for the FIVE STARS review! We appreciate you recognizing Tyge and wish you a very Happy Holidays!

Pat Lobb Toyota of McKinney responded

Thank you for the FIVE STARS review! We appreciate you recognizing Tyge.

Pat Lobb Toyota of McKinney responded

Thank you for your FIVE STARS review! We appreciate you recognizing Joel and Tyge.

Pat Lobb Toyota of McKinney responded

Thank you for your FIVE STARS review Jose! We appreciate you recognizing Tyge.

Pat Lobb Toyota of McKinney responded

Thank you for your FIVE STARS review! We appreciate you recognizing Tyge.

Pat Lobb Toyota of McKinney responded

Thank you for your FIVE STARS review! We appreciate you recognizing Jeol and Tyge.

Pat Lobb Toyota of McKinney responded

Thank you for your FIVE STARS review! We appreciate you recognizing Tyge.

Pat Lobb Toyota of McKinney responded

We are sorry to hear you had a frustrating experience with our service team. While we may not agree with all aspects of your comments, I respect your feedback and regret that we fell short of your expectations.