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Tyler Duncan
Tyler Duncan at Shottenkirk Ford Granbury

Tyler Duncan

Service Advisor

Shottenkirk Ford Granbury

4950 East Highway 377
Granbury, TX 76049

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5.0
83 Reviews
5.0

83 Reviews

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83 Reviews of Tyler Duncan

February 05, 2026

Dealership Rating
Employee Rating

Best Ford service around! Service advisers are friendly and knowledgeable. Easy to get in on short notice and they’ll have you fixed up in a jiffy. Always a positive experienc More

by sarahlc1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Matthew Roth

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Feb 05, 2026

Shottenkirk Ford Granbury responded

It’s wonderful to hear our service advisers provided friendly, knowledgeable assistance for your Ford. We’re glad we could fit you in on short notice and have you back on the road in no time. We appreciate your trust and look forward to your next visit.

January 28, 2026

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Employee Rating

Awesome service! Tyler D. was very professional and did an outstanding job with my vehicle.! Thank you! More

by April Marie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jan 28, 2026

Shottenkirk Ford Granbury responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Shottenkirk Ford Granbury. We look forward to assisting you with your future sales and service needs at Shottenkirk Ford Granbury!

January 20, 2026

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Employee Rating

Well, I am satisfied with the service rendered by the Schottenkirk Ford dealership they have been unable to fix an issue that was generated by the factory, for the Aviator was built. Thus it’s a defect More

by Ranger
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jan 20, 2026

Shottenkirk Ford Granbury responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Shottenkirk Ford Granbury! We look forward to assisting you with your future sales and service needs at Shottenkirk Ford Granbury!

January 08, 2026

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Employee Rating

Vehicle was in and out! Everyone seemed very friendly and very knowledgeable. Will be back !Thank you! More

by tim76476
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Matthew Roth, Eric Smalley, Matt Jewett

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Jan 08, 2026

Shottenkirk Ford Granbury responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Shottenkirk Ford Granbury, we look forward to having you as a valued customer for many years to come! We look forward to assisting you with your future sales and service needs at Shottenkirk Ford Granbury!

December 31, 2025

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Employee Rating

Friendly professional staff that goes above and beyond to treat the customer right! Will definitely return More

by chevydieseltrucks
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Dec 31, 2025

Shottenkirk Ford Granbury responded

Thank you for choosing Shottenkirk Ford Granbury. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! We look forward to assisting you with your future sales and service needs at Shottenkirk Ford Granbury!

December 24, 2025

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Employee Rating

Greg at Shottenkirk Ford made the buying process easy. We got a great deal on our Ford and plan on using this dealership to recommend to friends and family. Thanks for helping us. More

by Cam Carter
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Greg Dickerboom, Messi Morales

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Dec 24, 2025

Shottenkirk Ford Granbury responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. We look forward to assisting you with your future sales and service needs at Shottenkirk Ford Granbury!

December 06, 2025

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Employee Rating

Quickly did what I stand more. Answered all my questions, kept me informed as to what was being done. More

by kirtgbell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Matthew Roth, Eric Smalley, Matt Jewett, Brandon Holtzinger, Randy Lancaster, Katie Marler

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Dec 06, 2025

Shottenkirk Ford Granbury responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Shottenkirk Ford Granbury! We look forward to assisting you with your future sales and service needs at Shottenkirk Ford Granbury!

November 27, 2025

Dealership Rating
Employee Rating

The the service man did it quicker than he said it would take, and I was pleased with the job he did More

by Randy.reeves
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Matthew Roth, Eric Smalley, Matt Jewett

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Nov 27, 2025

Shottenkirk Ford Granbury responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. We look forward to assisting you with your future sales and service needs at Shottenkirk Ford Granbury!

November 18, 2025

Dealership Rating
Employee Rating

Tyler Duncan was very helpful for my key fob programmed within an hour, which was great because I didn’t have an appointment. More

by Allan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Nov 18, 2025

Shottenkirk Ford Granbury responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Shottenkirk Ford Granbury, we look forward to having you as a valued customer for many years to come! We look forward to assisting you with your future sales and service needs at Shottenkirk Ford Granbury!

November 13, 2025

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Employee Rating

They did great service, everything requested was done perfectly. The front desk was very attentive and the price was reasonable. More

by plynncherry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Matthew Roth, Eric Smalley, Matt Jewett , Billy Bohrman

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Nov 13, 2025

Shottenkirk Ford Granbury responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Shottenkirk Ford Granbury. We look forward to having you as one of our valued customers for many more years to come! We look forward to assisting you with your future sales and service needs at Shottenkirk Ford Granbury!

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