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Tyler Duncan
Tyler Duncan at Shottenkirk Ford Granbury

Tyler Duncan

Service Advisor

Shottenkirk Ford Granbury

4950 East Highway 377
Granbury, TX 76049

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5.0
62 Reviews
5.0

62 Reviews

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62 Reviews of Tyler Duncan

June 09, 2025

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Employee Rating

Great Customer Service from Tyler and Team! Valet service was perfect and so very easy! More

by Jcd21963
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Melissa Cates, Eric Smalley, Matt Jewett

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Jun 10, 2025

Shottenkirk Ford Granbury responded

Hi, thanks so much for the kind words. We're completely dedicated to providing top quality service and we're glad to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Shottenkirk dealerships, we always strive for service excellence. Let us know if we can do anything else and thanks again - Shottenkirk Ford Granbury!

June 02, 2025

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Employee Rating

Fast,friendly service and staff. I was abe to get right in. My wait time was thirty minutes or so. The service lounge was comfortable and clean. More

by armyjumper21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jun 03, 2025

Shottenkirk Ford Granbury responded

Hi, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

May 28, 2025

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Employee Rating

Service department was very friendly and there was a very short wait time. They also vacuumed and washed my vehicle. I will return for all service work on my vehicle. More

by Kshell7911
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Matt Jewett

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Jun 03, 2025

Shottenkirk Ford Granbury responded

Hi, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

November 13, 2024

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Employee Rating

They were really kind, and very upward, I was asking questions during the process and they explain it to me without getting bother. Very kind people and good team as well. More

by sauronicolas1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Melissa Cates, Brian Curtis, Billy Bohrman, Eric Smalley, Matt Jewett, Brandon Holtzinger, Randy Lancaster, Katie Marler , Tom Dyer

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Nov 14, 2024

Shottenkirk Ford Granbury responded

Hi, thanks so much for taking the time to share your feedback with us! We work hard to make sure our guests have a wonderful experience. We will share your comments with our team, and we look forward to seeing you at Shottenkirk Ford Granbury in the future!

November 12, 2024

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Employee Rating

Got excellent service. Got truck in same day and they were able to repair and deliver it back to me More

by CARLWILLIAMS1
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Workmanship
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Service Communication
Recommend Dealer
Yes
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Nov 13, 2024

Shottenkirk Ford Granbury responded

CARL, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

November 11, 2024

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Quick service, nice techs and an overall easy process made the experience great, I didn't wait long with an appointment and had a positive experience More

by nintendocrescendo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Nov 12, 2024

Shottenkirk Ford Granbury responded

Hi, thank you for the fantastic review! We truly appreciate your kind words and are very happy to hear we could provide a great experience for you. Have a wonderful day and look forward to seeing you again at Shottenkirk Ford Granbury!

November 01, 2024

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The service was great! Short wait time and very attentive workers! Will be back for more services! More

by presley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Katie Marler

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Nov 04, 2024

Shottenkirk Ford Granbury responded

Presley, thanks so much for the kind words. We're completely dedicated to providing top quality service and we're glad to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Shottenkirk dealerships, we always strive for service excellence. Let us know if we can do anything else and thanks again - Shottenkirk Ford Granbury!

October 31, 2024

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Employee Rating

Tyler did a good job. Appreciate your help perfect. shottenkirk Ford is a great dealership. Great customer service thank you again. More

by ronleecofer
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
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Nov 01, 2024

Shottenkirk Ford Granbury responded

Hi, thanks so much for the kind words. We're completely dedicated to providing top quality service and we're glad to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Shottenkirk dealerships, we always strive for service excellence. Let us know if we can do anything else and thanks again - Shottenkirk Ford Granbury!

October 31, 2024

Dealership Rating
Employee Rating

Service was quick, friendly and responsive as always. Will be back for service again. Shottenkirk Ford is the best. More

by CATES0708
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Melissa Cates, Brian Curtis, Billy Bohrman, Eric Smalley, Matt Jewett, Brandon Holtzinger, Randy Lancaster, Katie Marler , Tom Dyer

Report | Print
Nov 01, 2024

Shottenkirk Ford Granbury responded

Hi, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

October 29, 2024

Dealership Rating
Employee Rating

Melissa and Tyler always get me taken care of and out the door quickly! The service dept is great! The communication was very difficult prior to connecting with Tyler. More

by lauraleighlefler
Service Price Transparency
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Melissa Cates

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Oct 30, 2024

Shottenkirk Ford Granbury responded

Hi, thank you for your kind words. We feel our service department is one of the reasons customers continue to visit Shottenkirk Ford Granbury. Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you at your next service appointment!

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