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Tyler Duncan
Tyler Duncan at Shottenkirk Ford Granbury

Tyler Duncan | Page 2

Service Advisor

Shottenkirk Ford Granbury

4950 East Highway 377
Granbury, TX 76049

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5.0
83 Reviews
5.0

83 Reviews

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83 Reviews of Tyler Duncan

November 03, 2025

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Employee Rating

Tyler and his team did an excellent job getting our truck in and repaired on very short notice. More

by JeremyPendarvis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Matthew Roth, Eric Smalley, Matt Jewett

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Nov 03, 2025

Shottenkirk Ford Granbury responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Shottenkirk Ford Granbury! We look forward to assisting you with your future sales and service needs at Shottenkirk Ford Granbury!

October 07, 2025

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Employee Rating

I was greeted very properly and got taken care of immediately the waiting. Was not very long at all More

by dffscooter1060
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Oct 07, 2025

Shottenkirk Ford Granbury responded

Thanks for sharing about your experience with Shottenkirk Ford Granbury. We appreciate your business and hope to see you again soon! We look forward to assisting you with your future sales and service needs at Shottenkirk Ford Granbury!

September 22, 2025

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Service was. Prompt and efficient and I enjoyed visiting with the other customers so much More

by dhmartinjr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Eric Smalley, Matt Jewett , Melissa Cates

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Sep 22, 2025

Shottenkirk Ford Granbury responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! We look forward to assisting you with your future sales and service needs at Shottenkirk Ford Granbury!

August 07, 2025

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Employee Rating

Great service and the ability to have your car picked up and delivered back to your house is a great plus!!! More

by Suebee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Matt Jewett , Melissa Cates

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Aug 07, 2025

Shottenkirk Ford Granbury responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Shottenkirk Ford Granbury to be a positive one. Please don't hesitate to reach out if you need anything else.

August 02, 2025

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Employee Rating

Customer service was excellent my car was needing an oil change. The valet service was the best ever thanks More

by Cjbutcherman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Aug 02, 2025

Shottenkirk Ford Granbury responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

July 24, 2025

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Employee Rating

Another good overall experience with Shottenkirk Ford Service Department. Service Rep Tyler was very good, and Matt too. More

by gatewoodjon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Matt Jewett

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Jul 25, 2025

Shottenkirk Ford Granbury responded

Hi, thank you for your kind words. We feel our service department is one of the reasons customers continue to visit Shottenkirk Ford Granbury. Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you at your next service appointment!

July 18, 2025

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They are a personable and professional group. They bend over backwards to make every experience a positive one. We will be doing all our car business with them.😎 More

by joseph.boll.1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Beau Surratt, Matthew Roth, Eric Smalley, Matt Jewett , Melissa Cates, Matt Roth

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Jul 23, 2025

Shottenkirk Ford Granbury responded

Hi, thank you for the fantastic review! We truly appreciate your kind words and are very happy to hear we could provide a great experience for you. Have a wonderful day and look forward to seeing you again at Shottenkirk Ford Granbury!

July 01, 2025

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Great Service Center, keep me informed on all the services and repairs performed in a timely manner. More

by Russell.bauman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Brian Curtis, Eric Smalley, Matt Jewett, Denise Bone , Billy Bohrman, Melissa Cates

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Jul 06, 2025

Shottenkirk Ford Granbury responded

Russell, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

June 21, 2025

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Employee Rating

Everyone there is so nice and friendly. They go out of their way to make sure you are taken care of. More

by freeamanda96
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Matt Jewett

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Jun 28, 2025

Shottenkirk Ford Granbury responded

Hi, thank you for the fantastic review! We truly appreciate your kind words and are very happy to hear we could provide a great experience for you. Have a wonderful day and look forward to seeing you again at Shottenkirk Ford Granbury !

June 17, 2025

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Employee Rating

The service is outstanding and Tyler was very helpful with getting my oil changed today More

by audreysharp2002
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jun 18, 2025

Shottenkirk Ford Granbury responded

Hi, thank you for your kind words. We feel our service department is one of the reasons customers continue to visit Shottenkirk Ford Granbury. Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you at your next service appointment!

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