Tyler Letson | Page 2

First of all the service is bad. it took 3 days to fix a light, and in the process they decided to joy ride my car for 2 1/2 hours. going speeds they shouldn’t have, causing my insur it took 3 days to fix a light, and in the process they decided to joy ride my car for 2 1/2 hours. going speeds they shouldn’t have, causing my insurance to increase I talked to Neil service manager about joyride in my car but nothing was done. so I went to make a police report about issues I’m mad and will get a lawyer More

by neerg37 Verified Customer Verified Customer

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So my cousin is the general manager of Frisco Tyler Letson. For the last 2 yrs I've been trying to order my Manual Hellcat. Because of them not knowing if Dodge was going to release a Manual option for Letson. For the last 2 yrs I've been trying to order my Manual Hellcat. Because of them not knowing if Dodge was going to release a Manual option for 2023 we waited to order it. Tyler went over a beyond on reassuring me that weather it was the Manual or an automatic Hellcat he would get one for me. Well thank God 😊 it was announced the Manual was available. So my order went in. And I went yesterday September 30th to sign for it and pay for it. Test drove it !! HE and his team congratulated me on my new 2023 JAILBREAK WIDEBODY CHALLENGER MANUAL TRANSMISSION HELLCAT. HE made my dream come true . And his team assisted in all this greatness 👍👍🤘🤘😊😊 And William Martin was spot on in helping me from day one . Giving me all the information I needed about my car when I couldn't be there. Thank you for everything ❤️. More

by blguy06 Verified Customer Verified Customer

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Ido not recommend. I have been hung up on, ignored, and mis treated for the last year. We bought the car from them in November and it has been to the shop 4 times. They I have been hung up on, ignored, and mis treated for the last year. We bought the car from them in November and it has been to the shop 4 times. They do Minimal repair and take as long as they want. I have reached out to the GM at least 25 times, email voicemail and I person and he (Tyler) cares so little he will not require the call. Save yourself the trouble stay far away. More

by Lesliemarie Verified Customer Verified Customer

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Horrible Customer Service! I have been trying to reach them for days! Only people you can talk to is the scheduling department and they have no information. Cannot talk to t I have been trying to reach them for days! Only people you can talk to is the scheduling department and they have no information. Cannot talk to the service department directly. Said my truck would be ready on Saturday or Monday... It is now Wednesday. I keep calling and they say someone will call me back. No one does! I have texted cant leave voicemails because the voicemail is full. Then they had the audacity to tell me to DRIVE to the dealership to get an UPDATE!!!!!!! More

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Great and friendly people working at the dealership. They really help to make you feel as comfortable as possible and willing to work with u, to make a deal. Extremely nice customer service. They really help to make you feel as comfortable as possible and willing to work with u, to make a deal. Extremely nice customer service. More

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Hunter was amazing and was very professional and informative. My 15k mile service was completed in just a little over an hour. Everyone and everything exceeds my expectations at this dealership. Tha informative. My 15k mile service was completed in just a little over an hour. Everyone and everything exceeds my expectations at this dealership. Thank you to the service department and a special shout out to Hunter, my service advisor! More

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Worst phone system ever, no one answers and if you get an answer , it’s voicemail to a box thats full. It took me 6 tries to get someone and they were terrible. I have never seen such a lack of urgency in tr answer , it’s voicemail to a box thats full. It took me 6 tries to get someone and they were terrible. I have never seen such a lack of urgency in trying to take care of a customer. It started with them losing my wheel lock key , then replacing it with a stripped one . Then when I went back I was given one that didn’t fit. The 3rd trip I had to leave the car for the weekend because they had no lock key and the dealers own master set was lost. I get things happen but this whole experience started with incompetence and stayed that way. I will never come back More

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Paid to fix leak on both front doors and replace carpet. I had to take it back 5 times. The never replaced carpet and I paid for an oil and air filter change that they did not do. My oil was black when I t I had to take it back 5 times. The never replaced carpet and I paid for an oil and air filter change that they did not do. My oil was black when I took it in to have changed. These people are shady on drugs and will tear your car up. There complete idiots More

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Don’t ever Buy from them you will regret it. Read Reviews First before purchasing a vehicle. They will sale you a broke vehicle or a warranty that don’t cover. They hide a lot of stuff which mak Read Reviews First before purchasing a vehicle. They will sale you a broke vehicle or a warranty that don’t cover. They hide a lot of stuff which makes your vehicle higher. Then after sale they don’t care about you no more. Just got off the phone with Tyler lesson and there’s nothing he could do after acknowledging that it was there fault. Please take you money to some other dealer. More

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Lauren Day was my service advisor, very friendly and helpful. Had to order needed part and went back in a week to install. Service was quick and efficient. helpful. Had to order needed part and went back in a week to install. Service was quick and efficient. More

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