Tyler Morphew | Page 3

Volkswagen of Duluth responded

Thank you so much for your kind words and for taking the time to share your experience with our team member. We're thrilled to hear about the exceptional service you received, especially under the time constraints of being from out of town. It's wonderful to know that she was able to accommodate your needs so efficiently and that our level of service met your expectations. We truly believe in going above and beyond for our customers, and it's rewarding to see this reflected in your experience. We're proud to have her as part of our team and will definitely pass along your kudos to her and the rest of the team here at Duluth VW. Your satisfaction is our top priority, and feedback like yours is a fantastic testament to the dedication of our staff. We noticed that the review was accompanied by a one-star rating. If there was any aspect of our service that did not meet your expectations, or if this was perhaps an oversight, we'd greatly appreciate the opportunity to hear more about your experience or assist in any way we can to ensure your complete satisfaction. Thank you again for choosing Duluth VW for your service needs. We look forward to welcoming you back, hopefully under less pressing circumstances, and wish you safe travels back to your hometown. Warm regards,

Volkswagen of Duluth responded

Thank you so much for your kind words and for choosing us for such a significant occasion—your daughter's first new car purchase. We're thrilled to hear that you found our salesman to be friendly and helpful during this process. Our team strives to provide a comfortable and supportive environment for every customer, and it's heartening to know we were able to contribute positively to your experience. We are equally committed to ensuring that your encounters with our service department will be just as satisfying. Our service team is dedicated to upholding the same standards of friendliness and helpfulness that you experienced during the sale. We look forward to supporting you and your daughter in every way possible, ensuring that her new car continues to bring joy and reliable service for years to come. Should you or your daughter have any questions or need further assistance, please don't hesitate to reach out. We're here to help and ensure that every aspect of your experience with us is as pleasant and hassle-free as possible. Congratulations to your daughter on her new car, and thank you again for your trust in us. We look forward to welcoming you back in the future. Warm regards,

Volkswagen of Duluth responded

Thank you so much for taking the time to leave us this fantastic review! We're delighted to hear that you found the transaction quick and easy, and our salespeople personable. It's our priority to ensure a smooth and pleasant experience for every customer, and your feedback is a wonderful affirmation of our team's efforts. Hearing that you're very happy with your purchase and willing to recommend our dealership means the world to us. We're grateful for your support and trust. Please know that we're here for you for any future needs or questions you might have. Thank you once again for choosing us and for your willingness to recommend our dealership. We look forward to the opportunity to serve you and anyone you refer to us in the future. Best wishes,

Volkswagen of Duluth responded

Thank you for taking the time to share your experience with us. We're pleased to hear that the gentleman who assisted you during your wait provided great service, and we will be sure to pass along your compliments to him. It’s our goal to ensure that all our customers receive friendly and supportive assistance throughout their visit. However, we are concerned to learn about your experience with our salesperson. We apologize if his behavior came across as self-centered or rude; this is certainly not the level of service we aim to provide. We take your feedback seriously and will address this internally to ensure our team members consistently reflect the professionalism and respect we value. Your satisfaction is our top priority, and we appreciate the opportunity to improve. If you’re open to discussing your experience further or have any suggestions on how we can serve you better, please don’t hesitate to reach out directly. We hope to have the chance to provide you with a more positive experience in the future. Thank you again for your feedback. Warm regards,

Volkswagen of Duluth responded

Thank you so much for coming back again for your vehicle purchase needs. Your review is very appreciated. Congrats on the new ride!

Volkswagen of Duluth responded

Being helpful is our main goal. Congrats on your new VW and thank you for the great review.

Volkswagen of Duluth responded

Thank you for your review of our sales department and congrats on your ride! It's great to know we were able to find you a vehicle in your price range that worked well for you both!

Volkswagen of Duluth responded

Congrats on the new VW and it's great to know you received top notch service from Tyler and Drew!

Volkswagen of Duluth responded

Thank you for the great review for Anjay, Tyler and Michelle. We hope you love your new Volkswagen!

Volkswagen of Duluth responded

It's great to know our team stepped up and took care of any issue you had. Congrats on the new ride!