Tyler Newstrom | Page 26

Everyone was friendly, helpful and they are always smiling. The lounge was clean and comfy and easy to relax in with lots of complimentary snacks and drinks. The cashiers are always friendly and they smiling. The lounge was clean and comfy and easy to relax in with lots of complimentary snacks and drinks. The cashiers are always friendly and they had my car pulled up so there was no need to go searching. Bloomington Acura is a great place! More

by LETHAL_MULLENBERG Verified Customer Verified Customer

Report | Print

From the beginning of my service to the end is exceptional service; Tyler was on time to ensure my rental was ready and warm for me to be on time for work exceptional service; Tyler was on time to ensure my rental was ready and warm for me to be on time for work More

by BIBKHAN Verified Customer Verified Customer

Report | Print

Drop-off to pick-up, the whole experience went very smoothly. The free shuttle was really helpful in making this a convenient service appointment. I would go back for future service. smoothly. The free shuttle was really helpful in making this a convenient service appointment. I would go back for future service. More

by Drmoreau1 Verified Customer Verified Customer

Report | Print

Had a 60000 mile service on my Outback- was too cold to put my car through the wash that day so they gave me coupon for a free car wash at Holiday. Great job Tyler. put my car through the wash that day so they gave me coupon for a free car wash at Holiday. Great job Tyler. More

Report | Print

I brought my daughters 2008 Legacy in for a long postponed head gasket replacement, sadly a common issue with this year Subaru. The cost was much less than that quoted by my local garage and while postponed head gasket replacement, sadly a common issue with this year Subaru. The cost was much less than that quoted by my local garage and while there, the service agent recommended a few other maintenance items that I was also aware of. Overall the service was top notch, 5 star. I felt they took there time to do the job right and make sure the car was safe to drive! More

Report | Print

Recall for air bag The service people were very friendly and helpful. I especially like the shuttle service because I live quite far from the dealership. I came in for a The service people were very friendly and helpful. I especially like the shuttle service because I live quite far from the dealership. I came in for a recall but was given a list of other things that needed attention with no pressure to get them done there. More

by smortens Verified Customer Verified Customer

Report | Print

New Issues After Service Service was much more expensive than I had budgeted for and I experienced new issues with my car immediately following service. I expected better work Service was much more expensive than I had budgeted for and I experienced new issues with my car immediately following service. I expected better worksmanship from a dealership. More

by bschendel Verified Customer Verified Customer

Report | Print

Excellent customer service The Luther Bloomington Acura Subaru customer service team was outstanding. They were very clear on the service process and what was to be expected. A The Luther Bloomington Acura Subaru customer service team was outstanding. They were very clear on the service process and what was to be expected. All interactions were pleasant and helpful. More

by DAVIDATELEP Verified Customer Verified Customer

Report | Print

light's on , loss of power steering and a airbag recall Very processional and the service adviser was exemplary with attention to detail. I love the texting tool !! Tyler kept me informed all the way. I Very processional and the service adviser was exemplary with attention to detail. I love the texting tool !! Tyler kept me informed all the way. I would call him when I need service again. More

by FRANK.RADOSTI Verified Customer Verified Customer

Report | Print

30k mile service + 2 other concerns First, i should have told Tyler our vehicle had been hit on front right side at about the 10k mark(it could have helped him); the grinding noise we ex First, i should have told Tyler our vehicle had been hit on front right side at about the 10k mark(it could have helped him); the grinding noise we experienced (most at 25mph - did not feel worse as speed increased) was diagnosed as a cupping on the interior of all tires. The prognosis was purchase and install 4 new tires and then alignment. I hesitate to spend on tires and alignment if there is some other reason for causing cupping/scalloping of tires such as bent/twisted frame, suspension issue. If the tires that came with vehicle are only rated for 24-30k then that may be the entire reason tires are faulty so soon. I need more guidance on this issue. The electrical noise we heard from right rear passenger door auto door lock(sounds like switch) after lock is actuated at 5mph, could not be repeated at this visit. The service time allotted when Julie made the appointment was for up to 4 hours. When i brought vehicle in Tyler indicated we were going to drop off, but i had to change to customer stay in lounge do to Julie getting flu. Tyler said he will adapt accordingly and the car was returned in 1hr and 40min. - thank-you! It did not receive the complimentary washed though. Thank you for your time. More

by Jul Verified Customer Verified Customer

Report | Print