Tyler Newstrom | Page 27

Friendly, Clean and Fast I brought in my '18 Impreza for factory recalls. I had an appointment. They were friendly and they got me set up with a loner car in a few minutes. I brought in my '18 Impreza for factory recalls. I had an appointment. They were friendly and they got me set up with a loner car in a few minutes. I came back at the end of the day and picked up my car and got checked out in just a few more minutes. They even washed my car. More

by HEYMAN Verified Customer Verified Customer

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Willingness, communication & transparency, great service! Bought a very nice used car from the dealership. After a couple weeks I wanted to have the alignment checked and the head-unit/radio needed an update. Bought a very nice used car from the dealership. After a couple weeks I wanted to have the alignment checked and the head-unit/radio needed an update. I was working with Tyler Newstrom and he was outstanding. Alignment tested good but the head-unit died when it was updated. Replacement head-unit was ordered and installed. Once I received the car back there was an issue with the new one as well so I bought it back in the next morning. Found a wiring issue and resolved that. I mentioned the blower motor was squeaky so I asked that be looked at since it was in and still less than 30 days old. It was cleared for replacement because of a bad bearing. In all, the service experience was very good. Communication was very good. Tyler obviously cared and wanted me to be satisfied with my service and my new car. He displayed the qualities that I, as a Service Manager myself, value a great deal in my staff and my experiences as a service customer - willingness, honestly, transparency, accountability and integrity. He was great. I also interacted with a few more people, Kyle in finance, Talisha and Tray, all of them were great to work with. More

by MRCGSTANDISH Verified Customer Verified Customer

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Very welcoming environment. Upfront with costs and suggestions for other service items on our vehicle without being pushy. I will look here when shopping for my next Subaru. suggestions for other service items on our vehicle without being pushy. I will look here when shopping for my next Subaru. More

by MGGEDDE Verified Customer Verified Customer

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Checkd out an accelerater problem couldn't find the problem. Very good service otherwise. They did the best they could. everyone was helpful and polite. Gave me a loaner cara. couldn't find the problem. Very good service otherwise. They did the best they could. everyone was helpful and polite. Gave me a loaner cara. More

by CURRIE.CFSD Verified Customer Verified Customer

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Absolutely fabulous! Efficient, and Tyler was perfect! Thank you for the great experience (again). We were there for airbag replacement. We will return soon for a Crosstrek! Thank you for the great experience (again). We were there for airbag replacement. We will return soon for a Crosstrek! More

by PATALESSO Verified Customer Verified Customer

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We recently moved to the area and just brought our Subaru Outback in for its 24000 mile check up. The staff at Bloomington Subaru was fantastic. It was easy to set up the appointment time. Everyone from chec Outback in for its 24000 mile check up. The staff at Bloomington Subaru was fantastic. It was easy to set up the appointment time. Everyone from check in to check out was friendly and kind. More

by erinlizhart Verified Customer Verified Customer

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Four recalls that were supposed to take an entire day took only 2 1/2 hours. Too young to get a rental car and my house was a bit too far away for the shuttle, so they bumped me to the front of the line took only 2 1/2 hours. Too young to get a rental car and my house was a bit too far away for the shuttle, so they bumped me to the front of the line and checked in regularly to let me know where the service was at. Thanks!! More

by mmariedurbin Verified Customer Verified Customer

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Recall I brought my 2016 Subaru Forester in for a passenger side recall for an air bag. While I didn't expect to have to wait 13 days for the replacement par I brought my 2016 Subaru Forester in for a passenger side recall for an air bag. While I didn't expect to have to wait 13 days for the replacement part to come in, I appreciated I was given a 2020 Subaru Outback to use while mine car was being serviced. More

by BARBARA.LAVALLEUR Verified Customer Verified Customer

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Gave us a ride home and back and Tyler was great! Tyler was very nice and and it did not take to long. We have always had great people that we have seen, we enjoy everyone and every thing is clean and Tyler was very nice and and it did not take to long. We have always had great people that we have seen, we enjoy everyone and every thing is clean and nice... Best place I have ever been at. Thank you ! More

by RANDERSON5398 Verified Customer Verified Customer

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I think the recall issue was handled quickly. A small additional problem I mentioned was not addressed. I would have loved a car wash. The waiting area is pleasant. additional problem I mentioned was not addressed. I would have loved a car wash. The waiting area is pleasant. More

by MINNESOTAMARYANN Verified Customer Verified Customer

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