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Tyler Newstrom
Tyler Newstrom | Page 28
Service Drive Manager
Luther Bloomington Acura Subaru
7801 Lyndale Ave S
Minneapolis, MN 55420
366 Reviews
Hello, my name is Tyler. I have been in the automotive industry as a service provider since early 2012 and it has taught me a lot about who I am as an employee. I have a passion for helping customers and working towards a common goal together, a great service experience! I look forward to meeting you and building your next great experience together!
Read moreDealership Experience
8 yrs
Industry Experience
14 yrs, 1 mo
Languages Spoken
English
366 Reviews of Tyler Newstrom
January 25, 2020
The care had a major repair which was handled well. I like how the process was explained. I like how my warranty covered this major repair. I like the waiting area which is comfortable. Thanks. I like how the process was explained. I like how my warranty covered this major repair. I like the waiting area which is comfortable. Thanks. More
by dmmatson
Verified Customer
January 25, 2020
Rear TV camera clouded up Service was excellent. The rep explained the problem fully, had the problem cleared up in a matter of minutes, and I left satisfied. It was easy to ge Service was excellent. The rep explained the problem fully, had the problem cleared up in a matter of minutes, and I left satisfied. It was easy to get an appointment too which was difficult in Minnetonka and Brooklyn Park. More
by wselias
January 24, 2020
Not my favorite dealership The purchase experience had both good and poor parts. The ability to learn more once some time behind the wheel has been done was excellent. The staff The purchase experience had both good and poor parts. The ability to learn more once some time behind the wheel has been done was excellent. The staff even comes to your house if you have trouble coordinating the garage door with the car button. My first attempt to call for an appointment was met with frustration as the phone number was difficult to find. They ask you to just come in. When I did that there was a two hour wait. I have never experienced that. I didn’t stay and instead of going back I went to another place for the change where I could call for an appointment. My typical experience with the last two metro dealers was to call to make an appointment, drive in to be received by the service director, we talk about what they do during the oil change and other necessary checkups, I sign papers then, is a go relax in the lounge with snacks and beverages and in an hour I’m on my way, When I received a recall I called again (it requires two calls as my first one I left a message and it was not returned). I was able to get an appointment and asked for a loaner. I arrived early to get paperwork done and was told there would be a twenty minute wait. What? Why did I arrive early to wait.VERRY Disappointed and complained to everyone I saw. I found out I was assigned a personal service person to work with. He was very helpful and explained to me why the have difficulty with service. The dealership is working with limited space. I get that. I personally feel that they could do better to respect the customers needs and time. More
by GESCHE
January 21, 2020
Customer Service We couldn't have asked for a more courteous, friendly, fast experience. Tyler was informative and put us at ease immediately. Thank you, Tyler for y We couldn't have asked for a more courteous, friendly, fast experience. Tyler was informative and put us at ease immediately. Thank you, Tyler for your help in making our first visit to the service area such a breeze. More
by DGRILL48
January 16, 2020
Explaining the Pain It had been a long time since our car was in for regular maintenance. Tyler was helpful over the phone explaining the parts and the time it would take It had been a long time since our car was in for regular maintenance. Tyler was helpful over the phone explaining the parts and the time it would take to replace them. He told us why they were part of the maintenance scheduled for 105,000 or 120,000 miles and what might happen if we didn't. An ounce of prevention being worth a pound of cure and all that. While the bill was quite large it made sense. Had we scheduled maintenance at regular intervals, that cost might have been more spread out. More
by scott@affirmative.org
December 21, 2019
Crossteck New car service to repair trim on bumper. They got my car in early and the repair was completed quickly. Tyler as very helpful and explained what was New car service to repair trim on bumper. They got my car in early and the repair was completed quickly. Tyler as very helpful and explained what was done. More
by dkippen2423
December 11, 2019
Pleasant people and efficient service Aaron checked me in and Tyler was my contact. A recall was issued by Subaru and the work to correct the potential problem was finished in less than t Aaron checked me in and Tyler was my contact. A recall was issued by Subaru and the work to correct the potential problem was finished in less than the estimated time frame. I appreciate that kind of service. More
by Mary R of Bloominton
December 07, 2019
You're keeping me safe! My Crosstrek had a software recall. I came in early, expecting to be there a couple of hours. But I was out in 45 minutes, after a comfortable wait wi My Crosstrek had a software recall. I came in early, expecting to be there a couple of hours. But I was out in 45 minutes, after a comfortable wait with coffee and snacks. You're so good I've already talked one friend into buying a Crosstrek! Thanks. More
by Subaru fan
