Tyler Newstrom | Page 33

Ablsoultely Client Focus! I live in north metro and was attending a conference on the south end of town. In a panic late on a Friday afternoon I contacted Luther for assistanc I live in north metro and was attending a conference on the south end of town. In a panic late on a Friday afternoon I contacted Luther for assistance (I thought possible a hose was broke or the radiator was busted). The Service professional calmed me down, gave me a number for a tow, if needed and told me who to ask for once I arrived after 5:00 p.m. I was only 3 miles away at the Hilton was able to drive to Luther Bloomington. They immediately took my car in, did a full inspection, and washed my car. No work was required, thank god! However, they did advise me of what is needed soon and was prepared to complete that work. I so appreciated their client service focus. It wasn't about just the car it was also about me the customer. My experience with Acura has been great - they make excellent cars when cared for will give you great performance always. The dealerships are professional and the Best! Luther Bloomington - you are a Life Saver and most importantly, you left me feeling totally confident about your commitment to your client and service. Thank you. More

by topofthemorning Verified Customer Verified Customer

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Excellent service We experienced great service and wonderful communication. Working with Tyler was a breeze. We will most definitely use Luther Bloomington Subaru again We experienced great service and wonderful communication. Working with Tyler was a breeze. We will most definitely use Luther Bloomington Subaru again. Thanks for a job well done! More

by Slhopkins Verified Customer Verified Customer

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Warranty work. Needed to keep the car over the weekend to await parts, but got a good courtesy car. The work was completed to my satisfaction and the MDX was ready Needed to keep the car over the weekend to await parts, but got a good courtesy car. The work was completed to my satisfaction and the MDX was ready when promised and was freshly washed. More

by dsohlberg Verified Customer Verified Customer

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2 hour oil change/tire rotation I took my car in for an 6000 mile service visit. I had the oil changed and tires rotated, and I was there for two hours waiting. The people are very I took my car in for an 6000 mile service visit. I had the oil changed and tires rotated, and I was there for two hours waiting. The people are very nice there though! More

by Foresterowner Verified Customer Verified Customer

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36,000 mile service Fast, friendly service. Price quoted was price I paid. I was offered a loaner. Car wash was nice. I liked that I got a text from my service rep with n Fast, friendly service. Price quoted was price I paid. I was offered a loaner. Car wash was nice. I liked that I got a text from my service rep with number I could call if I had questions. More

by CJYAZ Verified Customer Verified Customer

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Way better experience I've had some hiccups in the past with the service department but I can say without a doubt this experience has been one of the best so far. I dont kn I've had some hiccups in the past with the service department but I can say without a doubt this experience has been one of the best so far. I dont know what they changed now from a several months ago but I'm impressed. More

by ksoppeland Verified Customer Verified Customer

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Noise in the front driver tire We had a noise in our front tire and the estimate was $100+. We were happy to find the noise was caused by a damaged tire flap and was corrected by th We had a noise in our front tire and the estimate was $100+. We were happy to find the noise was caused by a damaged tire flap and was corrected by the mechanics. We were only charged $55 and felt we were treated very well by everyone at the dealership. Even our dog was given a toy and welcomed by the staff!! Good job!! More

by Jasper08 Verified Customer Verified Customer

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Disappointed I know you will think this is trivial, but, when I brought my car in for the 30,000 mile check someone forgot to reset the reminder notices so I conti I know you will think this is trivial, but, when I brought my car in for the 30,000 mile check someone forgot to reset the reminder notices so I continued to get messages on the screen that various maintenance items were required. This is a very simple step in completing this service so it makes me wonder what other items may have been missed. More

by rm3 Verified Customer Verified Customer

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Everyone was very friendly and allowed me to come look at my car while it was up in the air as it is still new to me. and allowed me to come look at my car while it was up in the air as it is still new to me. More

by JOHNHARDIN07 Verified Customer Verified Customer

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Whinning noise I purchased my car from luther hyundai and went there for an initial diagnosis of the problem. I came to bloom suburu because it was warranty work. I purchased my car from luther hyundai and went there for an initial diagnosis of the problem. I came to bloom suburu because it was warranty work. They could not confirm the diagnosis but stated instead it was other items. I will be taking my car to a mechanic that i have used for over 15 years to confirm or deny. Not sure what is really wrong with car but i do not have $$ to fix all the suggested issues More

by Dee Verified Customer Verified Customer

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