Tyler Newstrom
Tyler Newstrom at Luther Bloomington Acura Subaru

Tyler Newstrom | Page 7

Service Drive Manager

Luther Bloomington Acura Subaru

7801 Lyndale Ave S
Minneapolis, MN 55420

Contact Me
not yet
rated
366 Reviews

Hello, my name is Tyler. I have been in the automotive industry as a service provider since early 2012 and it has taught me a lot about who I am as an employee. I have a passion for helping customers and working towards a common goal together, a great service experience! I look forward to meeting you and building your next great experience together!

Dealership Experience

8 yrs

Industry Experience

14 yrs, 1 mo

Languages Spoken

English English

not yet
rated

366 Reviews

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366 Reviews of Tyler Newstrom

September 30, 2021

Dealership Rating
Employee Rating

The overall experience was excellent. Minimum waiting, friendly and efficient service. Comfortable waiting area during service. More

by TMSHERMAN48
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Oct 01, 2021

Luther Bloomington Acura Subaru responded

Hi TMSHERMAN48. This is Lisa Mullenberg, Service Manager here at Luther Bloomington Acura Subaru. Thank you for your review in regard to your recent visit. Pleased to hear that Tyler provided a stellar service experience that met your expectations. We appreciate your continued business and look forward to working with you again in the future. Have a wonderful weekend.

September 14, 2021

Dealership Rating
Employee Rating

Very professional in a nice new facility. All service people were very courteous and helpful. The work was done promptly. Shawn and Tyler were very pleasant to work with. More

by kkrogers
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Shawn Cain

Oct 01, 2021

Luther Bloomington Acura Subaru responded

Hi kkrogers. This is Lisa Mullenberg, Service Manager here at Luther Bloomington Acura Subaru. Thank you for your review in regard to your recent visit. Happy to hear that you enjoyed the new Subaru facility along with the courteous experience with Shawn and Tyler! We appreciate your patronage and look forward to working with you again in the future. Have a wonderful weekend.

September 12, 2021

Dealership Rating

2010 SUBARU Outback problems at 112,000 miles4/19/21 2010 SUBARU Outback problems at 112,000 miles 4/19/21 108,951 miles Replace front axle & seals, Replace drive belt 4/19/21 108,951 miles (4) NEW t More

by chasdtest
Recommend Dealer
No

August 11, 2021

Dealership Rating
Employee Rating

My last visit was great in every way; prior visits not so much. More

by rfs
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Aug 16, 2021

Luther Bloomington Acura Subaru responded

Hi rfs. This is Lisa Mullenberg, Service Manager here at Luther Bloomington Acura Subaru. Thank you for your review in regard to your recent visit. Glad to hear Tyler was able to provide an all-around positive experience while you were in. Sorry to hear your previous visits were unsatisfactory. We hope to turn over a new leaf and ensure every visit in the future goes wonderful. Have a fantastic day.

August 08, 2021

Dealership Rating
Employee Rating

Tyler said that work couldn’t be completed until until new ball joints were installed. He also said the alignment was off. I was just at Subaru last week for an oil change and there was nothing wrong with More

by JANET.RUSH
Customer Service
Friendliness
Price
Recommend Dealer
No
Aug 23, 2021

Luther Bloomington Acura Subaru responded

Hi JANET.RUSH. This is Lisa Mullenberg, Service Manager here at Luther Bloomington Acura Subaru. Thank you for your review in regard to your recent visit. I’m very sorry to hear there were inconsistencies and dissatisfaction with your service experience. If these concerns are still unresolved and you would like the opportunity to further discuss, feel free to reach out to me directly at: lisa.mullenberg@lutherauto.com.

August 07, 2021

Dealership Rating
Employee Rating

Curtious, informative, prompt. Theres really nothing more to say. Will continue to use your service. The new building is really very nice. Thanks for the excellent help. More

by jsynste_32
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Aug 16, 2021

Luther Bloomington Acura Subaru responded

Hi jsynste_32. This is Lisa Mullenberg, Service Manager here at Luther Bloomington Acura Subaru. Thank you for your review in regard to your recent visit. Glad to hear everything went to your complete satisfaction. We appreciate your patronage and look forward to working with you again soon. Have a great day.

August 05, 2021

Dealership Rating
Employee Rating

Very nice new service center for subarus only (no longer mixed with acura). I trust the dealership can deal with almost any subaru problem and get it right the first time, no trial and error More

by South Minneapolis
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Victor Flores

Aug 05, 2021

Luther Bloomington Acura Subaru responded

Hi South Minneapolis. This is Lisa Mullenberg, Service Manager here at Luther Bloomington Acura Subaru. Thank you for your review in regard to your recent visit. Very pleased to hear that your trust with our dealership has further strengthened your confidence in our quality services. We appreciate your loyalty and look forward to working with you again in the future for your next servicing needs. Have an excellent day.

August 04, 2021

Dealership Rating
Employee Rating

Great service as always. Tyler has helped me multiple times and is always friendly, helpful and communicative. I plan to continue to use Luther Bloomington Subaru for services. More

by borga004
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Aug 05, 2021

Luther Bloomington Acura Subaru responded

Hi borga004. This is Lisa Mullenberg, Service Manager here at Luther Bloomington Acura Subaru. Thank you for your review in regard to your recent visit. Pleased to hear that Tyler’s efforts and consistent rapport have instilled you with a great amount of trust with Luther Bloomington Subaru. We appreciate your loyalty and look forward to working with you again in the future for your next servicing needs. Have a wonderful day.

July 31, 2021

Dealership Rating
Employee Rating

I have had only one experience with the service department so far and EVERYONE was exceptional. My salesperson a year ago was poor at best. More

by RJB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: SkyLynn Dunkley

Aug 04, 2021

Luther Bloomington Acura Subaru responded

Hi RJB. This is Lisa Mullenberg, Service Manager here at Luther Bloomington Acura Subaru. Thank you for your review in regard to your recent visit. Glad to hear your first experience with our Service department went to your complete satisfaction and expectations. I’m very sorry to hear you did not have a positive experience with your salesperson. Feel free to e-mail our Sales Manager at: noah.joseph@lutherauto.com if you would like to further discuss that experience. Your feedback is appreciated and helps us continuously improve our current processes. Have a great day.

July 28, 2021

Dealership Rating
Employee Rating

Friendly service. Everyone is very personable. Accurate on timing estimates related to completion of work. Good flexibility in scheduling and providing a loaner. Bonus that the loaner was a step up in trim More

by ALEXJHIBMA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Loaner vehicle guy. I think Erik was his name. May be wrong though

Aug 03, 2021

Luther Bloomington Acura Subaru responded

Hi ALEXJHIBMA. This is Lisa Mullenberg, Service Manager here at Luther Bloomington Acura Subaru. Thank you for your review in regard to your recent visit. Pleased to hear that Tyler and Erick’s valiant efforts to ensure your service experience was an excellent one went unnoticed! We appreciate your business and look forward to working with you again soon for your next servicing needs. Have a great day.

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