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Tyler Newstrom

Overview Reviews (366) Inventory (660)

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Tyler Newstrom

Tyler Newstrom | Page 8

Service Drive Manager

Luther Bloomington Acura Subaru

7801 Lyndale Ave S
Minneapolis, MN 55420

Hello, my name is Tyler. I have been in the automotive industry as a service provider since early 2012 and it has taught me a lot about who I am as an employee. I have a passion for helping customers and working towards a common goal together, a great service experience! I look forward to meeting you and building your next great experience together!

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366 Reviews

Overview Reviews (366) Inventory (660)

Dealership Experience

8 yrs, 1 mo

Industry Experience

14 yrs, 2 mos

Languages Spoken

English

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rated

366 Reviews

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Employees need five ratings within 24 months before we can calculate an average rating.

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366 Reviews of Tyler Newstrom

July 24, 2021

Dealership Rating

Employee Rating

Needed the EYESIGHT fixed, which it was, but the lane change and the switch to the right of it are not working. When I start the car the lane change appears, then goes out. change and the switch to the right of it are not working. When I start the car the lane change appears, then goes out. More

by BBBAER957

Verified Customer

Customer Service

Quality Of Work

Friendliness

Recommend Dealer

Yes

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July 18, 2021

Dealership Rating

Employee Rating

The packege i signed included general service but they want me to pay for transmition flued and they did not vacume while they ask me to remove staf from the car want me to pay for transmition flued and they did not vacume while they ask me to remove staf from the car More

by nhbi

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

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Aug 23, 2021 -

Luther Bloomington Acura Subaru responded

Hi nhbi. This is Lisa Mullenberg, Service Manager here at Luther Bloomington Acura Subaru. Thank you for your review in regard to your recent visit. I am very sorry to hear you were disappointed with your service experience. Our advisors take great care to thoroughly communicate manufacturer recommended services by providing estimates that require your explicit authorization prior to proceeding with any of the additional recommended services with no pressure and up to your discretion. We unfortunately do have vacuuming apart of our complimentary services anymore and do apologize for any confusion with this.

July 03, 2021

Dealership Rating

Employee Rating

Very clean, friendly and helpful. Service was ocompleted on time as stated. on time as stated. More

by littletimkim

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

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Jul 08, 2021 -

Luther Bloomington Acura Subaru responded

Hi littletimkim. This is Lisa Mullenberg, Service Manager here at Luther Bloomington Acura Subaru. Thank you for your review in regard to your recent visit. Wonderful to hear everything went well with your service experience with Tyler! We appreciate your feedback and look forward to working with you again soon. Have a great day.

June 25, 2021

Dealership Rating

Employee Rating

Nice to have a rental care, I know they fixed the problems I can see, good estimate on time needed. I left an object in the rental and it was noticed and returned to me immediately. Thank you (I don problems I can see, good estimate on time needed. I left an object in the rental and it was noticed and returned to me immediately. Thank you (I don't know that persons name). \ More

by whitmanjan

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Shawn Cain

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Jun 29, 2021 -

Luther Bloomington Acura Subaru responded

Hi whitmanjan. This is Lisa Mullenberg, Service Manager here at Luther Bloomington Acura Subaru. Thank you for your review in regard to your recent visit. Pleased to hear you had an excellent service experience from start to finish. Glad to hear our Transportation Specialist did their due diligence to ensure your belongings made its way back to you. We appreciate your patronage and look forward to working with you again soon. Have a wonderful day.

June 15, 2021

Dealership Rating

Employee Rating

Explain the report clearly.Clean and comfortable waiting Explain the report clearly. Clean and comfortable waiting area. Very polite. A a a a a a a a a a a a a a Explain the report clearly. Clean and comfortable waiting area. Very polite. A a a a a a a a a a a a a a More

by ANDY.TSAI

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Shawn Cain

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Jun 18, 2021 -

Luther Bloomington Acura Subaru responded

Hi ANDY.TSAI. This is Lisa Mullenberg, Service Manager here at Luther Bloomington Acura Subaru. Thank you for your review in regard to your recent visit. Glad to hear your service experience went to your expectations and the new Subaru facility suited your needs. We appreciate your business and look forward to working with you again soon in the near future. Have a great weekend.

June 05, 2021

Dealership Rating

Employee Rating

Excellent service! I would recommend Bloomington Subaru to everyone. I have always had an easy time with service and the new facility is truly amazing. to everyone. I have always had an easy time with service and the new facility is truly amazing. More

by Tom H

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

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Jun 18, 2021 -

Luther Bloomington Acura Subaru responded

Hi Tom H. This is Lisa Mullenberg, Service Manager here at Luther Bloomington Acura Subaru. Thank you for your review about your recent visit. Pleased to hear that Tyler put his best foot forward to ensure you received a completely satisfying experience. We appreciate your business and look forward to working with you again soon. Have a fantastic weekend.

June 03, 2021

Dealership Rating

Employee Rating

Like the new service area. Friendly staff. Thorough in their service. Accommodating. I did have problems getting through to STARLINK to straighten the email and phone number in the account which was very their service. Accommodating. I did have problems getting through to STARLINK to straighten the email and phone number in the account which was very annoying but the service at the dealership was great. Amd once I got through to the right person on STARLINK, her was very helpful. More

by katherine15

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Andrew Larson

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Jun 04, 2021 -

Luther Bloomington Acura Subaru responded

Hi katherine15. This is Lisa Mullenberg, Service Manager, here at Luther Bloomington Acura Subaru. Thank you for your review in regard to your recent visit into Service. Glad to hear your experience went great despite the obstacles. We appreciate your business and look forward to working with you again soon. Have a great day.

June 02, 2021

Dealership Rating

Employee Rating

Very courteous and friendly. Very helpful understanding what service had been done and what needed to be done. When vehicle was not going to be ready same day, they gave me a loaner. what service had been done and what needed to be done. When vehicle was not going to be ready same day, they gave me a loaner. More

by cdleverson

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Victor Flores

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Jun 04, 2021 -

Luther Bloomington Acura Subaru responded

Hi cdleverson. This is Lisa Mullenberg, Service Manager, here at Luther Bloomington Acura Subaru. Thank you for your review about your recent visit. Glad to hear that everything was completed to your satisfaction, and we were able to accommodate your alternative transportation needs. We appreciate your business and look forward to working with you again soon. Have a great weekend.

June 02, 2021

Dealership Rating

Employee Rating

Always friendly service. I’d buy another Subaru just to keep going to this service center! Everyone I have worked with over the years has been awesome. keep going to this service center! Everyone I have worked with over the years has been awesome. More

by SAMHAFFENDEN

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Michael Dao , Victor Flores

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Jun 04, 2021 -

Luther Bloomington Acura Subaru responded

Hi SAMHAFFENDEN. This is Lisa Mullenberg, Service Manager, here at Luther Bloomington Acura Subaru. Thank you for your review about your visit with into our Service department. Very happy to hear you’re happy with your overall experiences with us here over the years! We appreciate your loyalty and look forward to working with you again soon. Have a great weekend.

May 27, 2021

Dealership Rating

Employee Rating

Clear explanation of service and of the rental car. Work done within the time frame. Excellent staff interaction on the phone and at Subaru Service. done within the time frame. Excellent staff interaction on the phone and at Subaru Service. More

by Pat D

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Michael Dao , Victor Flores, Rebecca?

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Jun 03, 2021 -

Luther Bloomington Acura Subaru responded

Hi Pat D. This is Lisa Mullenberg, Service Manager here at Luther Bloomington Acura Subaru. Thank you for your review in regard to your recent visit into Service. Pleased to hear that everyone involved in the process made a great effort to ensure the entire service experience went fantastic from start to finish. We appreciate your loyalty and look forward to working with you again soon. Have a wonderful day.

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