Car would not start,called Tyler and he had a tow
Truck pick me and the car up.
After review. I bought a new battery.
My vw is 5 years old and I had never replaced
"Once we got to Volkswagen we were very pleased. "
- Maxine review
Everyone who helped us went above and beyond. They were Awesome and very knowledgeable especially Melissa, but ALL AGAIN WAS EXCELLENT!!! I WILL DIFFERENTLY REFER TO FRIENDS AND FAMILY 💯💯👌👌!! THANK AGAIN
"COURTEOUS & PROFESSIONAL"
Tyler Pearson is a very courteous & professional Service Advisor. Check-in was quick and efficient, and the wait was shorter than expected. Tyler thoroughly went over what I had asked to be done on my Passat, and made some suggestions for additional proper maintenance at 30k miles. I was more than happy to add an additional service onto my order because my car did need it. I am glad he asked, and he was not pushy about it. After the work was completed he thoroughly went over the invoice again making sure the work done was what I had requested, and it was. He was also open to questions and concerns, and really just making sure that I was satisfied with the service and I was. Again, the wait time was shorter than expected which is always a bonus. I switched to the VW Parkville Service Center a few years ago after having a horrible experience at Cook VW, and I have never been happier. From day one they have always been HONEST, professional and courteous. I would never go anywhere else! (Michelle Wells)