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Tyler Pearson
Tyler Pearson, Service Advisor, Heritage Volkswagen Parkville
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Tyler Pearson

Service Advisor

Heritage Volkswagen Parkville

9215 Harford Rd
Baltimore, MD 21234

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4 Reviews of Tyler Pearson

November 17, 2018

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"Best Experience I’ve Ever Had "

- AjaT

Everyone there was a pleasure ! They gave me a fresh start. I was burned by another dealer and met with Tyler in services he helped me so much with nothing to gain!!!! He put me in contact with Khaliq who sat down with me without pressure just trying to put me in the best position possible. They are all a joy! Im thankful for them ALL ! There isn’t another place out here like them. The are one of a kind ! I’m truly thankful for meeting each and everyone of them !!!!!!!!!

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Yes

Other Employees Tagged: Jacob Cardwell, Khaliq Thomas

August 20, 2018

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"Saved "

- Vwgrey

Car would not start,called Tyler and he had a tow Truck pick me and the car up. After review. I bought a new battery. My vw is 5 years old and I had never replaced The battery.

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Yes
Aug 22, 2018

Heritage Volkswagen Parkville responded

Hi there! We're so happy we were able to help you out! Feel free to reach out to us if you need anything. Have a wonderful day.

August 13, 2018

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"Once we got to Volkswagen we were very pleased. "

- Maxine review

Everyone who helped us went above and beyond. They were Awesome and very knowledgeable especially Melissa, but ALL AGAIN WAS EXCELLENT!!! I WILL DIFFERENTLY REFER TO FRIENDS AND FAMILY 💯💯👌👌!! THANK AGAIN

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Yes

Other Employees Tagged: Melissa Cole, Gabriel Walman , Tyrell

Aug 19, 2018

Heritage Volkswagen Parkville responded

Maxine, your wonderful feedback and rating mean a lot to us. Please don't hesitate to reach out if there's anything additional we can do for you. We hope you have a great day!

April 28, 2018

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"COURTEOUS & PROFESSIONAL"

- MWells

Tyler Pearson is a very courteous & professional Service Advisor. Check-in was quick and efficient, and the wait was shorter than expected. Tyler thoroughly went over what I had asked to be done on my Passat, and made some suggestions for additional proper maintenance at 30k miles. I was more than happy to add an additional service onto my order because my car did need it. I am glad he asked, and he was not pushy about it. After the work was completed he thoroughly went over the invoice again making sure the work done was what I had requested, and it was. He was also open to questions and concerns, and really just making sure that I was satisfied with the service and I was. Again, the wait time was shorter than expected which is always a bonus. I switched to the VW Parkville Service Center a few years ago after having a horrible experience at Cook VW, and I have never been happier. From day one they have always been HONEST, professional and courteous. I would never go anywhere else! (Michelle Wells)

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Yes
Apr 30, 2018

Heritage Volkswagen Parkville responded

Thank you for your kind words and this wonderful review! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out! Have a great day!

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