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Tyler Roberson
Tyler Roberson at 94 Nissan of South Holland

Tyler Roberson | Page 12

Service Consultant

94 Nissan of South Holland

16269 Van Dam Rd
South Holland, IL 60473

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4.9
180 Reviews
4.9

180 Reviews

Write a Review

180 Reviews of Tyler Roberson

August 15, 2023

Dealership Rating
Employee Rating

Tyler is a very nice person. He explained to me every thing that was wrong with the problem and didn't seem like I was getting on his nerves. More

by goochiegardner9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Aug 20, 2023

94 Nissan of South Holland responded

Thank you for your kind review; we are happy to pass along your comments to Tyler! I appreciate his patience as well. Please know that there is NOTHING wrong with asking us questions. The worse thing for us is for a customer to walk away feeling bad or regretful that they didn't ask more questions! If you need ANYTHING, please give us a call at 708-225-3728. Our service concierges, Jasmine and Jackie, will get your concerns answered. Regards, Liz Sappenfield

August 05, 2023

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Employee Rating

I always get "service with a smile". The technicians are courteous, knowledgeable & prompt. I have never had a bad experience in any department. I'm a happy 94 Nissan Customer! More

by angelr10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tim Sappenfield, Otis Smith, Deshun Jones, Taylor McCarroll , Jose Lopez

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Aug 11, 2023

94 Nissan of South Holland responded

Hello Angel! I’m so glad you had a nice, efficient service process! We try to make things move along quickly so you can enjoy your car! Thanks for choosing us. Regards, Liz Sappenfield

August 03, 2023

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Employee Rating

94 south Holland Nissan provided great service every time I go ! I Highly recommended dealership for service ! More

by zandrea Harris
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Derryl Reese, Torrey Hall, Chris Koehler, Jasmine McCarroll, Taylor McCarroll , Jared Carter, Jacquelyn Vaughn

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Aug 09, 2023

94 Nissan of South Holland responded

Hi Zandrea Harris, we are very happy to have provided you with such a positive experience! We hope to be of service to you again in the future. Regards, Liz Sappenfield

July 31, 2023

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Employee Rating

It's always a pleasure getting service at 94 Nissan. Have a great day 15 word minimum. More

by ANDYY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Derryl Reese, Torrey Hall, Chris Koehler, Jasmine McCarroll, Taylor McCarroll , Jared Carter, Jacquelyn Vaughn

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Aug 09, 2023

94 Nissan of South Holland responded

Hi there!! Thank you so much for your service visit. We truly appreciate you! Regards, Liz Sappenfield

July 27, 2023

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Employee Rating

Horrible communication, my car isn't fixed and they claimed to charge the battery and refused to change the battery. It's a 2021, with 12,000 miles on it. Clearly, it's a faulty battery, or electrical More

by stacy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Derryl Reese, Torrey Hall, Chris Koehler, Jasmine McCarroll, Taylor McCarroll , Jared Carter, Jacquelyn Vaughn

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Aug 08, 2023

94 Nissan of South Holland responded

Hi Stacy, I'm sad to hear that things didn't go down as you expected. This is not by any means reflective of our standards of service and customer satisfaction. If you could please contact our service manager, Derryl, directly on 708-225-3751, we'd like to hear all your concerns and solve any other pending issues that you may have. I'm sure once we've cleared things up, we'll win you back as a customer. At your service, Liz Sappenfield liz@94nissan.com

July 26, 2023

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Employee Rating

Very enlightening experience. Service kept me up to date how the repair were coming along. More

by de4646
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tim Sappenfield, Zac Sappenfield, Derryl Reese, Torrey Hall, Chris Koehler, Jasmine McCarroll, Taylor McCarroll , Jared Carter, Jacquelyn Vaughn

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Aug 08, 2023

94 Nissan of South Holland responded

De4646, we're glad to hear you enjoyed your visit. We sincerely thank you for the positive review, and look forward to seeing you again soon! Regards, Liz Sappenfield

July 25, 2023

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Employee Rating

The only service center that I will ever use will be 94 Nissan thanks to Paul Mitchell the service technician. And the staff that goes along with it from Darryl the manager to Tyler the service representat More

by pjamme1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Derryl Reese, Jasmine McCarroll

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Aug 08, 2023

94 Nissan of South Holland responded

Hi Pjamme1, we are very happy to have provided you with such a positive experience! What an honor to hear your depth of loyalty and we promise to always show up for you! Best regards, Liz Sappenfield

July 15, 2023

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Employee Rating

Great service Taylor you are the best I will come to you all the time, thank you for serving my car More

by tuttie1127
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Torrey Hall, Taylor McCarroll

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Aug 08, 2023

94 Nissan of South Holland responded

Tuttie1127, thanks for your praise and kind comments about our team. We appreciate you as well :) Regards,Liz

July 12, 2023

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Employee Rating

Everyone that I had to encounter with, was very pleasant. we will continue to bring my car there to be service. Even though it’s not where I purchased it at. More

by Mariei
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Aug 08, 2023

94 Nissan of South Holland responded

Mariei, we're so glad that we were able to go above and beyond your expectations! Thank you, and have a fantastic day! Kind Regards, Liz Sappenfield

July 06, 2023

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Employee Rating

The dealership is very attentive to my needs. They keep you informed on what work needs to be completed. More

by Bjack1958
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Torrey Hall

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Aug 08, 2023

94 Nissan of South Holland responded

Bjack1958, we are so pleased you enjoyed your visit to Nissan Of South Holland! If you have any further questions, please give us a call. We're always happy to help! Regards, Liz Sappenfield

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